Midland Eye Reviews 

330
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 119 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional, friendly, and caring staff who go out of their way to put patients at ease and provide excellent service from start to finish. Many highlight the quick, painless, and efficient procedures, such as cataract surgery, which result in significantly improved vision and a better quality of life. The entire team, including surgeons, optometrists, and support staff, are commended for their expertise, clear explanations, and reassuring approach, making the whole process smooth and stress-free. Reviewers also appreciate the thorough aftercare and the personalized attention received, with many feeling well-informed and respected throughout their treatment journey. However, some people were dissatisfied with the post-treatment scheduling, mentioning limited time slots that did not suit their convenience and perceived arguments from staff.

What people talk about most

Staff

People report positive experiences with staff, consistently describing them as professional, friendly, and... See more

Service

Customers consistently note positive experiences with service, describing it as professional, friendly, and... See more

User experience

Users describe positive interactions with the overall user experience, often highlighting the professionalism... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the compassionate, empathetic, and... See more

Product

Clients share positive opinions on the product, with many experiencing dramatic and life-changing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is a wonderful friendly and professional company. All of the staff are fabulously pleasant and couldn't be more helpful and thoughtful. The appointments I've so far have been informative and en... See more

Rated 5 out of 5 stars

I cannot thank the team at Midland Eye enough for my recent cataract surgery. I was quite nervous prior to the procedure but the entire team and Mr Barua were reassuring and walked me through every s... See more

Rated 5 out of 5 stars

As always Midland Eye provide excellent service from start to finish, with there friendly but professional staff with you there every step of the way, from receiving you appointment till your final ch... See more

Rated 5 out of 5 stars

My wife was slightly nervous at first but the team put her at ease. They worked quickly and efficiently to remove her cataract. Afterwards one of the nurses explained the aftercare arrangements and ga... See more


Company details

  1. Ophthalmology Clinic
  2. Eye Care Center

Written by the company

Welcome to Midland Eye. Midland Eye is a private ambulatory surgery centre established by a group of teaching hospital consultant eye surgeons providing specialist eye care and surgery in a dedicated facility. We are modern eye treatment pioneers with specialist consultants for the diagnosis & treatment of all eye conditions. Our world class team based in Solihull offers one year of complimentary after care. We also provide 0% finance options to suit individual needs. Midland Eye does not make claims or guarantees regarding the outcome of any consultation, procedure, or treatment.  Clinical results can vary depending on individual patient factors, medical history, and response to treatment. While we strive to provide the highest standard of care, all medical procedures carry potential risks and uncertainties.  Any patient testimonials presented are for informational purposes only and should not be interpreted as a guarantee of specific results.


Contact info

4.9

Excellent

TrustScore 5 out of 5

330 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(330)

110 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great company

Kind, caring, friendly and knowledgeable. Above and beyond experience. Especially, Carmen and Debbie who made me feel at ease.
Thank you, Margaret Scott

August 4, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent from start to finish

Excellent from start to finish! Had blepharoplasty procedure and everyone was so friendly and professional - Mr Murray in particular very reassuring and kind!

June 17, 2025
Unprompted review
Rated 5 out of 5 stars

Lens replacement surgery

The staff were really friendly and put me at ease from the start. The examinations were very thorough and made me feel confident that this was for me. Mr Barua made me feel that I was in safe hands and I had every confidence agreeing to the surgery and in fact had both eyes done together.
I had literally no discomfort at all from the moment it was done even when the anaesthetic had worn off. I couldn't be happier.

May 23, 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding Care After Eye Surgery!

I’ve been going to Midlands Eye Clinic for regular check-ups following my eye surgery, and they’ve been absolutely amazing throughout. From the initial recovery to ongoing updates, the care and attention I’ve received have been exceptional. The team is always friendly, professional, and reassuring—they really make you feel looked after. I’m so grateful for their support and highly recommend them to anyone needing expert eye care.

May 30, 2025
Rated 5 out of 5 stars

I've just had the most thorough Eye examination

I've just had the most thorough eye check I've ever experienced in my life, Midland Eye had twice as many machines for testing my eyes than any other company I've used before. Although I seen many lovely members of staff my consultation with Professor Shah was exceptional and I'd highly recommend him for anyone considering Midland Eye in future.

June 17, 2025
Unprompted review
Rated 5 out of 5 stars

Following my macular hole & cataract…

Following my macular hole & cataract replacement lens combined surgery nearly 3 weeks ago I can honestly say that I am very impressed either way the quality of care, professionalism & friendliness experienced during my pre op, op & post surgery.
You’re greeted with a warm friendly smile & my surgeon is thorough & explains everything carefully.
I am very pleased with my results so far & my vision is returning really well.
I still have eye drops 4 times a day but it’s no inconvenience.
My advice is don’t watch video of operation before you have it done because you are not aware of anything during the surgery & I experienced no pain during or after.
A sign of a good surgeon, Mr Park.

June 23, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing sight

After the initial consultation and thorough examination I proceeded with cataract removal and replacement prescription lenses after discussing options with staff. The surgery was carried out on one visit and the results amazing giving me 20/20 vision I cannot praise the staff enough enough for their care and professionalism

May 16, 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding Care

I honestly can’t thank the team at Midland Eye enough for the incredible care and support I’ve received throughout my dry eye treatment.

Right from my first appointment, Sarah Sidebotham has been absolutely wonderful - warm, reassuring, and incredibly attentive. She took the time to talk me through every step, always making sure I felt comfortable and understood what was going on. That kind of care really makes a difference.

A big thank you as well to the admin team, they’ve been amazing. Whether it was sending helpful reminders, sorting last-minute changes, or just being genuinely kind and accommodating, they’ve made everything feel effortless and stress-free.

And of course, a very special thank you to Professor Shah whose expertise and knowledge are second to none. You can tell straight away he’s at the top of his field. He’s been thorough, thoughtful, and always happy to answer my questions with patience and clarity. He tailored the treatment to my needs, I have been to a number of opticians in my life and the care at Midland Eye is unmatched.

The whole team at Midland Eye has gone above and beyond, not just in terms of treatment, but in how they’ve looked after me as a person. I’ve felt listened to, cared for, safe and really well supported throughout.

If you’re looking for expert eye care from a team that truly cares, I’d highly recommend Midland Eye.

June 28, 2025
Unprompted review
Rated 5 out of 5 stars

Cataract surgery and more

Thought I was having routine cataract surgery but other problems came to light. Everything was explained in detail from Mr Park and I was made to feel at ease. The whole team are extremely professional and nurse Carmen was lovely and supportive throughout the whole procedure. Would highly recommend this clinic

March 28, 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely remarkable service

I will struggle to explain how impressed I was with Midland eye. Having had laser surgery with a different clinic 18 years prior, the difference in care, support and clinical excellence has been night and day. Truly an excellent service. I had multiple appointments, medications and a treatment plan, all based from my initial appointment with no additional costs even before agreeing to surgery.

Professor Shah and the team were amazing, only proceeding after many consultations and planning. The surgery result has been excellent so far, and I have no hesitation thoroughly recommending Midland Eye Clinic to anyone who is considering optical surgery. Quality!!

November 7, 2024
Unprompted review
Rated 5 out of 5 stars

Quick and efficient service

I had a pre-op consultation prior to having cataract surgery. The appt. was made less than 3 weeks after the referral. The whole appt. seeing a nurse initially and then a consultant surgeon took less than 30 mins. Everything was explained clearly and I was impressed by the efficiency of the whole procedure.

March 22, 2025
Unprompted review
Rated 5 out of 5 stars

Wonderful service from The Midland Eye Clinic.

I had an excellent experience at the Midland Eye Clinic for cataract surgery. Everything from reception on arrival through preoperative procedures worked smoothly and efficiently. The surgery was explained in detail and my questions answered.
My thanks to everyone involved, particularly Mr Ressiniotis the surgeon, and Carmen the nurse who attended to and cared for me. Everyone was kind and considerate and I had confidence in them all.
I made the right choice when I elected to have the surgery there and wouldn’t hesitate to recommend to others.

April 1, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing and exciting

I was treated with kindness and courtesy by the whole staff at Midland Eye Clinic and all my appointments were on time. I had clear lens replacement surgery in both eyes to correct my vision. I chose top of the range lenses and laser assisted surgery under the close supervision of Professor Shah. 36 hours after surgery I took off my nighttime eye shields and found my vision was good at all distances with only a little blurriness. I was utterly amazed and really excited. I had my follow up on Day 3 and was given the go ahead to drive! I hadn’t expected such a rapid recovery and I am so delighted. I am only 1 week post surgery and expect that my eyes will settle down further over time. Thank you Prof Shah and all at Midland Eye Clinic!

March 26, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look