midtownumbrellas.ca Reviews 

160
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 144 reviews, reviewers overwhelmingly had a great experience with this company. Customers are very satisfied with their purchases, frequently highlighting the excellent quality of the products, including the robust materials and sturdy construction of the umbrellas. Many people appreciate the efficient ordering process and the quick, issue-free delivery service, often noting that items arrived well-packaged. Reviewers also consistently praise the exceptional customer service, mentioning helpful staff and prompt responses to inquiries. However, some customers experienced issues with order tracking and communication regarding shipping, with some orders appearing delayed or lost. A few people also reported difficulties reaching customer service representatives through phone, email, or online chat, and some received incorrect items or faulty hardware. Additionally, some reviewers noted discrepancies between product colors online and the actual items received.

What people talk about most

Product

Clients share positive opinions on product quality, with many reviewers praising the sturdiness and overall... See more

Quality

Customers had positive experiences with quality, consistently praising the sturdiness and high-quality... See more

Order

Reviewers mention positive feedback about their order experience, often highlighting ease of ordering and... See more

Delivery service

People report positive experiences with delivery service, frequently highlighting quick and timely... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the prompt responses and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Looking forward to getting our items. The Square Grand aluminum umbrella worries me (don’t want it to end up in the poo), but It replaces a similar cantilever umbrella that was so very heavy and unma... See more

Rated 5 out of 5 stars

This is our second cantilever umbrella purchase from Midtown Umbrellas. We have been pleased with our original purchase two years ago, and your email discount offered encouraged us to replace a second... See more

Rated 5 out of 5 stars

The Product was well packaged when delivered. The colour was perfect to what we ordered and the quality of the umbrella material and poles and base look very robust for outside patio use! Very satisfi... See more

Rated 5 out of 5 stars

I appreciate that the company advertises that the umbrellas are designed and assembled in Canada. It would be great if the economy was such that they could produce their components here too. But I... See more

Company replied



Contact info

4.4

Excellent

TrustScore 4.5 out of 5

160 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 18% of negative reviews

Typically takes over 1 month to reply

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4.4

All reviews

(160)

159 reviews in the last 12 months

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Rated 5 out of 5 stars

This was a nice shopping experience!

This was a nice shopping experience!
Good quality materials, small product line to choose from with sales people that you can talk to if necessary. Inventory maintained! I haven't got it yet, mind you, but it really seems a well managed company.

April 27, 2026
Rated 5 out of 5 stars

Worth every penny

Super fast delivery. The Square Offset Cantilever umbrella that I ordered was shipped the day after ordering and arrived 5 days later. The fabric colour we selected is described as Greige. While we did get the correct fabric, I was disappointed to discover that it did not look quite the same as the pictures online. You should probably be prepared for the possibility of some slight colour differences. Due to limited space, we ordered the wood deck mounting plate which we had a carpenter properly install. It was a quick and easy job. The umbrella has now been in use for a couple of days. Easy to operate, solid and well constructed. I only wish we could raise it a few inches higher. A real plus was getting the post in white to match our railings. You can buy cheaper umbrellas, but you get what you pay for. I do not hesitate to recommend.

April 15, 2026
Rated 5 out of 5 stars

The website is thorough and self…

The website is thorough and self explanatory with many side notes for clarification. The on-line chat answered all questions thoroughly with no need to call to get questions clarified. We look forward to receiving our umbrella.

April 25, 2026
Rated 5 out of 5 stars

Very good quality umbrella

This is the second umbrella that I purchase from Midtown Umbrellas. I bought the first one several years ago and it's still in perfect condition. Its very easy to open/close and the fact that it tilts makes it very versatile. I recommend this product.

April 21, 2026
Rated 4 out of 5 stars

Love and Support "Made in Canada"

Love that it is local products. Always happy to support Canadian-made brands and products. I was only a little disappointed with the welcome discount code not working for subscription.

April 20, 2026
Rated 5 out of 5 stars

Great experience with Midtown Umbrellas

We ordered the Core base, Swilt Umbrella and umbrella cover from Midtown Umbrellas. Their website was easy to use, delivery was quick and everything arrived in perfect condition. Both the base and the umbrella are sturdy and all three products are great quality. The Swilt umbrella functions seamlessly and we look forward to the shade it will provide in the future.

April 9, 2026
Rated 5 out of 5 stars

The Product was well packaged when…

The Product was well packaged when delivered. The colour was perfect to what we ordered and the quality of the umbrella material and poles and base look very robust for outside patio use! Very satisfied with my purchase! Custom service enquiries I had were well handled by staff.

March 28, 2026
Rated 2 out of 5 stars

We ordered the Grand Square umbrella…

We ordered the Grand Square umbrella June 2025 with the Light which did not fit this umbrella and we were refunded. We noticed on your US website there is actually a Grande Light for this Umbrella and called your Canadian customer service to order. We were advised there is still only the Light however there is an adapter. We were advised to reorder the "Light" and were assured the adapter would be included in our shipment. We received today and it was not. We have called back to your customer service and were advised this would be shipped separately.

April 6, 2026
Rated 4 out of 5 stars

Looking forward to getting our items

Looking forward to getting our items. The Square Grand aluminum umbrella worries me (don’t want it to end up in the poo), but It replaces a similar cantilever umbrella that was so very heavy and unmanageable for one person. There were good reviews on your products, so we are excited to receive the new items. Only one suggestion? Sunbrella stock very low. I ended up choosing my third colour choice. FIngers crossed! Now, can you do something about the cold Ontario weather? 😀

April 9, 2026

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