Atida | Mifarma Reviews 

16,949
TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

They have very good service. Customer service is very helpful when ever l needed. Fast delivery and trustfull company. I am glad to buy all things for my baby and for my family… They make easier my l... See more

Company replied

Rated 5 out of 5 stars

I am a regular user of this on-line store, great choice of products at great prices, smooth process. I like to support local trade (Dublin) to keep it open, but get a strong impression that the greed... See more

Company replied

Rated 5 out of 5 stars

Excellent ordering and delivery experience. There's a product I can only get in Spain that I've run out of. This was my first experience getting it shipped to Ireland, it was fast, and cheaper than pu... See more

Company replied

Rated 1 out of 5 stars

Ordered 7.06, £70, haven't received it: no communication about order status; Poor support; Delivery status only when you reach out support (takes a day); No refund; "We tried to deliver" but n... See more

Company replied

Company details

  1. Pharmacy

Written by the company

Atida | Mifarma, siempre contigo. Tu farmacia online de confianza 24/7 💙 Todo en cosmética y belleza, nutrición, infantil, herbolario, ortopedia...


Contact info

4.1

Great

TrustScore 4 out of 5

17K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 70% of negative reviews

Typically replies within 1 week

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4.1

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(16,949)

572 reviews in the last 12 months

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Rated 5 out of 5 stars

Entrega rápida

Fast delivery and everything was packaged well. Thanks MiFarma :)

April 22, 2020
Unprompted review
 Atida | Mifarma logo

Reply from Atida | Mifarma

Thank you very much for granting us the highest rating, it encourages us to continue working to improve, greetings!

Rated 1 out of 5 stars

You have lost my first order and…

You have lost my first order and adviced me to order one more time WITHOUT ANY form of compensation (as discount coupon). And when i tried to order one more time even your coupon for a first order "was not valid", probably because first lost order also counts.. Its ridiculous!! Because of that i needed to make second account to have at least 7% discount for all this problems!!

April 4, 2020
Unprompted review
 Atida | Mifarma logo

Reply from Atida | Mifarma

Hello

We apologize for the inconvenience, we have verified that the customer service department has already contacted you

Thank you

Rated 1 out of 5 stars

Very bad customer service poor return policy

Very bad customer service.

Wanted to return unopened Vitamin C effervescent tablets and was told that this product cannot be returned because it loses quality when compressed!???

Very strange people to deal with.

Avoid them!

March 6, 2020
Unprompted review
 Atida | Mifarma logo

Reply from Atida | Mifarma

First of all we apologize for the inconvenience. We are making logistic improvements, which is causing some of our orders to go out of delivery. We are working to solve it as soon as possible. Send an email to soporte@mifarma.es and we will get back to you as soon as possible, we are answering all emails in order of arrival and it will take a little longer than usual to answer.

Thank you very much for trusting Mifarma

Rated 1 out of 5 stars

My order never arrived

I ordered it Feb.23 and I payed the express delivery so that it arrive as soon as possible with a maximum of 3 days but the whole week passed and nothing arrived!!!! I've been reading the comments here that says you send an email to supportatmifarma.es(doesn't exist) and another email suporteatmifarma.es(the same thing). I've been calling all the numbers they have in their page and in Google in different time and day but the answering machine said that they don't accept calls only emails and after that they hang up the call!!! I never received any confirmation email about my order or any tracking information. I hope this company think about the NEEDS of their clients! You mirafarma get the payment as fast as you can but in return your service is too Bad! If you want people to respect you, you need to learn from your mistakes. I need a refund for my order, I demand that you put it back as fast as possible.

February 28, 2020
Unprompted review
 Atida | Mifarma logo

Reply from Atida | Mifarma

First, we apologize for what happened. In Mifarma we work for the well-being and satisfaction of all our clients. From this moment we are working on solving your innocence and we will contact you as soon as possible.

Thank you.

Rated 1 out of 5 stars

Well my experience with mifarma has been a disaster from begining to end!

Well my experience with mifarma has been a total disaster.
After a week my product had not arrived, even though I had a message saying it will arrive on the fifth day from ordering.
When I contacted them, they send me a link to track the package, but it wasn't working.
They were not able to tell me where the package was or when it would arrive.
Three weeks later I asked for a refund, and they said they will once the package was back in their warehouse, but they could not locate the package or tell me when the refund will happen
Yesterday, nerarly a month later, I requested a deadline for a refund and said my solicitor will be in touch otherwise, and then within 10 hours I got a refund.
Absolutely unaceptable!! I will never use this company again!!
No apology, no understanding, terrible customer services and one month without my pills after paying them!!

February 27, 2020
Unprompted review
 Atida | Mifarma logo

Reply from Atida | Mifarma

First of all we apologize for the inconvenience. We are making logistic improvements, which is causing some of our orders to go out of delivery. We are working to solve it as soon as possible. Send an email to soporte@mifarma.es and we will get back to you as soon as possible, we are answering all emails in order of arrival and it will take a little longer than usual to answer.

Thank you very much for trusting Mifarma

Rated 1 out of 5 stars

AVOID !!!!!!!!!!!!!!!!!!!!!!!!!!!!

Please avoid!! If possible i would have given 0 stars, last time i am going place an order with this company. Ordered milk for my baby and paid extra for express delivery but unfortunately they sent the order to wrong address and DPD sent it back to Spain as delivery was rejected. I contacted Mifarma and was told nothing can be done even though it was not my fault and they informed me order would be posted to me back once they received the parcel. I was told to place a new order if urgent so i placed another order and paid again for express delivery and this new order is processing for past 3 days possibly to save money on delivery and send both orders together. SHOCKING !!!!!

PS : Please don't reply to this review by saying contact your support team as i am emailing and calling them for past few days !!!

Update : 5 days since the above review and i am still waiting for the second order i placed and the first order was received by Mifarma and resent again to the same wrong address. I can’t believe that the company with such a bad service can exist.

February 26, 2020
Unprompted review
 Atida | Mifarma logo

Reply from Atida | Mifarma

Hi Steven

First of all apologize. Send an email to support@mifarma.es and the customer service department will contact you to manage the incident.

Thank you very much for trusting Mifarma

Rated 1 out of 5 stars

Watch out!! Price switch

Watch out!!! They advertise one price on the website but once you try to check out the price on each item goes up!
Depending on the browser you’re using the prices will be different.

February 19, 2020
Unprompted review
 Atida | Mifarma logo

Reply from Atida | Mifarma

First of all apologize. Send an email to soporte@mifarma.es and the customer service department will contact you to manage the incident.

Thank you very much for trusting Mifarma

Rated 1 out of 5 stars

To me this company was a scam

To me this company was a scam. The sending of the order didn’t went as planned, product was not received, ended up going back to the MiFarma warehouse but my money was never returned. In the mean time tried to call several times the call center without getting no one on the line. And 2 email without reply. Very poor service, not a trustable company.

February 16, 2020
Unprompted review
 Atida | Mifarma logo

Reply from Atida | Mifarma

First of all apologize. Send an email to support@mifarma.es and the customer service department will contact you to manage the incident.

Thank you very much for trusting Mifarma

Rated 5 out of 5 stars

very recommended

very recommended! very trusted site! have a lot of products and good discount! really love it!

February 6, 2020
Unprompted review
 Atida | Mifarma logo

Reply from Atida | Mifarma

Thank you very much for recommending us, you are very kind, we hope you stay with us for a long time, a huge greeting!

Rated 5 out of 5 stars

Productos

Productos, web y pago perfectos

January 29, 2020
Unprompted review
 Atida | Mifarma logo

Reply from Atida | Mifarma

Muchas gracias por tu fidelidad, esperemos que te quedes mucho tiempo con nosotros, ¡un saludo enorme!

Rated 5 out of 5 stars

Easy and Safe.

January 12, 2020
Unprompted review
 Atida | Mifarma logo

Reply from Atida | Mifarma

Thank you very much for giving us the highest rating, it encourages us to continue working to improve, greetings!

Rated 1 out of 5 stars

Item hasn’t arrived!!

Item hasn’t arrived and haven’t any any sort of confirmation email. The money has come out of my bank account however the order is still ‘processing’ online. When I tried to use the contact form it didn’t work. Really need this item to be delivered!

January 7, 2020
Unprompted review
 Atida | Mifarma logo

Reply from Atida | Mifarma

First of all apologize. The customer service department will contact you shortly to manage the incident.

Thank you very much for trusting Mifarma

Rated 5 out of 5 stars

Couldn't use the discount codes given

Couldn't use the discount codes given.
MFREBAJAS & BIENVENIDAMF

January 7, 2020
Unprompted review
 Atida | Mifarma logo

Reply from Atida | Mifarma

I am sorry but as we indicated on the website, discount coupons are not compatible with each other, you can only apply one discount coupon per order.

Thank you very much for trusting Mifarma

Rated 1 out of 5 stars

Order never delivered

Order never delivered. They do not refund the full amount. They have lots of excuses to make. Stay away from this company.

January 5, 2020
Unprompted review
 Atida | Mifarma logo

Reply from Atida | Mifarma

First of all apologize. Send an email to soporte@mifarma.es and the customer service department will contact you to manage the incident.

Thank you very much for trusting Mifarma

Rated 1 out of 5 stars

I've placed an order but didn't receive…

I've placed an order but didn't receive any confirmation e-mail. I've already paid for it. I sent an e-mail but had no response.

January 2, 2020
Unprompted review
 Atida | Mifarma logo

Reply from Atida | Mifarma

First of all apologize. Send an email to soporte@mifarma.es and the customer service department will contact you to manage the incident.

Thank you very much for trusting Mifarma

Rated 1 out of 5 stars

This company is a mess.

I ordered a shipment to Bilbao, Spain, duly paid and I was sent the tracking id.

Finally they told me that they courier could not deliver to my address (!!). Though I have been using this same address with their same couriers for years.

I asked for a refund. Tons of excuses no to pay and Still waiting...

All the process a crazy mess, with 6 emails so far with 6 different people.

December 26, 2019
Unprompted review
 Atida | Mifarma logo

Reply from Atida | Mifarma

Hi Javier, first apologize for what happened. We have verified that the customer service department has informed you that your order has already been returned to our warehouses and we have proceeded to refund the money in your account.

Thank you very much for trusting Mifarma

Rated 5 out of 5 stars

Very nice prices

Very nice prices and multiple offers ,, and also wonderful samples ,,, a pleasant shopping experience I advise everyone to try it 👌🏼

November 29, 2019
Unprompted review
 Atida | Mifarma logo

Reply from Atida | Mifarma

Thank you very much for recommending us, you are very kind, we hope you stay with us for a long time, a huge greeting!

Rated 5 out of 5 stars

All fine

All fine. Ordered some drugs for my mother in Barcelona here. Cheapest price, order value more than 59€ = free shipping + 6€ first time customer coupon. All together 12€ instead of 18€ for each pack.

Now let's wait and see if everything arrives within 72hours.

November 5, 2019
Unprompted review
 Atida | Mifarma logo

Reply from Atida | Mifarma

Thank you very much, we hope you enjoy your order and have had a good shopping experience, we are happy to read you and know that you trust Mifarma, greetings.

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