MiHIGH Reviews 

Don’t order, sadly I read these reviews after I ordered a sauna blanket. I’ve heard nothing since my purchase confirmation email. Now disputing it through Amex. 😔 Hopefully I can get my money back

Infrared blanket ordered. Over a week with no update to despatch time. No response to emails. All comments on socials have been limited presumably as everyone was complaining. Am going to cancel the order through my credit card company. Avoid!

I’ve been trying for weeks to obtain an address so that I can return product for a refund. They say they have a 30 day money back guarantee but not possible to return it.. I’m going to go to Watch dog and trading standards if I don’t get an address and refund

Ordered a sauna blanket for a Christmas present and received an air fryer!! No returns address, no point of contact for help, email doesn’t get a response and I’m over £200 out of pocket, without the product I ordered and have a very much unwanted cheap air fryer!!! DO NOT ORDER

Purchased item, still not received over a week.
Used contact information on ‘Shop’ app for order tracking and also via PayPal. No response from MiHigh.
Very poor service / communication.
Have contacted bank and Paypal about the company and getting money back from a company no one should use.

I’m a savvy guy, I buy a LOT of stuff online. Why I didn’t read the reviews first is just bizarre.

Trust the reviews. This company will NOT respond to anything. The number registered is a mobile which they reject all calls with.

They also use Yodel, the worst delivery company in the UK by far. If you buy from them after reading these reviews, you deserve to be scammed.

Bought a week ago (3-4 days delivery)..no change on the order. Have emailed everyone day due to the reviews which I stupidly didn't read on here before buying for my partner to help her mental and physical health.

Absolutely disgraceful company..not even an update on the order itself, let alone trying to discuss a cancellation and such. STAY AWAY from this scam company. Will be contacting my bank today to try and sort a refund due to a scam.company..

No response to several emails regarding delivery which is late and what makes it worse is they use yodel which is also not responding. Avoid!!!!

DO NOT BUY FROM THIS COMPANY
I recently purchased the sauna blanket and the experience kit. Both sent but only received the blanket! I have emailed numerous times but they have ignored me. The yodel tracking has been updated to delivered which is not true. This is perhaps a yodel issue but they have not acknowledged any of my mails to help.
Interesting that when I purchased these - my bank declined the payment and then asked me to confirm I had made the transaction.. should have trusted the bank!!!

Avoid at all costs! On the day I ordered the product, I requested to cancel the order! They sent it anyway! I have now requested to return the product and they took 5 days to respond to my email with an address to send the item back! They are expecting for me to pay the return cost which is about £100 which makes this totally unviable. I am disgusted by the non existent customer service. I have had to contact my bank to try to get my money back.

I was interested in buying a Mihigh Knee wrap and placed one in the Mihigh website shopping basket but after reading Trustpilot reviews regarding their poor customer service I decided to contact them before buying. In response to my visit to the Mihigh website I received an Email containing a sitewide 10% off code which I tried to use on the knee wrap in my basket but it was rejected 5 times. In my Email to them I explained that I was interested in purchasing a knee wrap but poor Trustpilot reviews regarding their customer services was stopping me completing the purchase. I hoped they'd at least reply to encourage me to complete the purchase. It seems the Trustpilot reviews are correct, they failed to reply, needless to say I didn't complete the purchase. This proves the value of review sites like Trustpilot, without the Trust pilot reviews I could easily have made a big mistake and purchased from MiHigh.

I purchased a sauna blanket from Mihigh uk a year ago. It has developed a fault and no longer works, despite being in excellent condition and not used heavily. I have emailed them about the issue and initially received a response saying it was our electricity supply and to try a different outlet. We tried multiple outlets and a different house. No change. I then followed up with further emails, contacted them on facebook, instagram and directly through their website. Almost a month later I have had one reply which told me to plug it in another way.....you can only plug it in one way!!!!

I also responded to this email and have heard nothing since.

To say customer service is atrocious is an understatement. Absolutely appalling. The blanket cost over £300 and has been hardly used and treated with utmost care. To continually show the 'error' message after it has heated up for 1 minute is a fault. It has showed the message beforw but only when plugged in incorrectly.

Shame on you Mihigh. Sort out your customer service ....not just for me but for others too.

Blanket was great when it actually worked!!!

Avoid Mihigh at all costs and chose a better company that values its customers.

Unless you actually want to keep this blanket I wouldn’t bother buying one from this company. I have emailed many times to return the sauna blanket and receive a refund. It’s been over two weeks now and I’ve heard absolutely nothing from their support email address. Pretty poor customer service, however I can see on trustpilot now that I’m not the only person this has happened to.

I purchased a heated belt but stopped working after three wears, I have tried to contact customer support but they don't get back to you.
I have emailed and tried through social media but nothing. No acknowledgement whatsoever which I find so shocking.
I would be weary about ordering from here as you could lose a lot of money.

Stay away from this company at all costs!

I’m a journalist and reviewed this product and thought it great. Delete that from your minds forever. One star is too good for them: I’m now going thru the Trading Standards authority to write about how shocking this company is. They’ve provided me with ongoing faulty products and fail to provide a working model. They don’t reply to emails and they purport not to have replacement stock. They don’t even offer to mend the faulty products.

Avoid at all costs !!! 300 pounds down the drain with poor sauna bag

Ignored ignored ignored via email ans only way to contact them and to add insult blocked on Facebook for saying I had an issue ! Now in talks with credit card company to get money back as these cretins are scammers

Why !

Because my product is faulty and they don’t care ! Absolute scumbags

I came to write a review about Mihigh's non-existent customer service, but I see I'll just be piling on.
Doesn't mean I didn't hear crickets when I emailed twice, asking for help, though.
Just another time when I perhaps should have read the reviews before I bought. Alas.....

I recently bought an infra red knee wrap for my husband as a gift. The website seemed reputable and they claim a 30 day risk free trial so I didn’t think there was anything to lose. Husband tried it and really didn’t like it and felt it made his knee feel worse than it was, originally it was just mildly stiff. I looked for a return slip or return information of which there is none. I emailed customer support on 7th October and have had absolutely no acknowledgment back from them. It’s now been a week so I think that’s ample time for them to respond. I was just now horrified to look on Trustpilot to see such bad reviews from others. Evidently their risk free trial is a scam, by the time you hear from them, if ever at all, the 30 days will have passed.

Have now opened a dispute via PayPal to try and get a refund, not an easy process in itself. I haven’t returned the product because there’s no return info but they can have it back with pleasure! My advice, do not deal with these people, especially if it’s one of their very expensive blankets, awful company with zero customer service. Avoid!

i have been trying to get refund for 3 months and they havent replied yet