MiHIGH Reviews 

i have been trying to get refund for 3 months and they havent replied yet

Non-existent customer service. Similarly to antoher reviewer, the website automatically clicked 2 sauna blankets into my basket rather than just one. Tried to cancel order and immediately sent emails, but all emails ignored. Now trying to returning items and claim a refund. The website is absolutely useless with no way to contact other than email. No phone no. Is this company bona fide? Will report to Trading Standards and raise a grievance with my credit card company. I would definitely not want to risk dealing with Mihigh again.

Won't respond to emails or instagram messages needing customer support because my chiller has not worked out of the box brand new.

I am floored by how terribly let down I am by this company. I purchased a heat blanket from these folks had a defect and they replaced it. Further down the line, I had a piece of plastic fall off, and I inquired about purchasing a new plastic piece upon reply to my email inquiry I sent a couple others kindly asking for a response. This morning I received one from a customer service representative, extremely rude, insulting, and telling me that I am banned from communication for asking them to sell me a piece of their product ???? Never once was I rude, condescending or negative. I simply remarked on how inappropriate is for customer service to disregard their clients messages. That is the definition of customer service. Is it not?

Save your money do not support this company. They do not deserve to be in business. Disappointed to the least. Do not do business with these people.

Product is great but customer service is terrible. I've contacted them several times via website, email and Instagram but no response at all.

Inexistent product support, cheap quality products, marketed through professional website, social media campaigns, faulty products without support, multiple follow ups, emails, would not recommend this company and their products. Do your research, read other customer experiences, and save your money for better quality and reliable products.

Great product that’s let down by poor quality materials that are melting away after a few years of use. It’s let down further by incredibly poor customer service. I contacted them to ask if the item is serviceable and if currently safe to use. The answer was no to servicing and not sure to safety. I then asked if there was some sort of replacement scheme and got rebuffed to just go buy another one at full price. The whole attitude of the support staff was incredibly unhelpful and as if they couldn’t care less that I was a previous paying customer, or for my safety!

I had an issue with the website and emailed support, no response for weeks so I messaged on Instagram and threads.
I received a condescending patronizing message from the IG account.
Do not purchase this product.. the customer service is non existent.
There are plenty of other companies offering the same product with far better service.

Good afternoon

I have received a card from Yodel to say my parcel delivery was put into an outside rubbish bin cupboard.

I sent an email 2.03.24, 4.4.24, 6.5.24 and yet to receive any reply about my goods.

Upon checking there is no parcel. Please can I ascertain why the courier service left an item over £100 in this way.

Just to confirm these bins are shared by the residents in the building and is not secure and no key press or lock.

I have looked and asked, and no one has seen it. I needed the item, and it will delay my reasons for using it. Disappointed about the courier service that left it this way and cannot locate it.

Please can you let me know how to proceed further. Thank you

Warm regards

I honestly wish I read these reviews sooner. I’ve purchased 3 of their products and have encountered my first issue with one of them. I emailed for support and got no response. I sent another email 2 weeks later with no response as well. I sent a 3rd email and got a reply instantly stating their time frame for responses were 5 business days and that multiple emails would move my enquiry down. Heeding their advice, I waited, it’s been a whole month with no response. Honestly! Worst customer service! I do not recommend!

Absolute scammers, they told me to send my controller back because it wasn't getting hot enough.

Then they decided to completely ignore me for the last 6 months. So I have a sauna blanket without the controller which is absolutely no use to me.

My blanket stopped working. I gave only a one star though for the complete lack of customer service. No reply whatsoever. I only generated emails saying received my request will be in touch. Obviously never happened. No working blanket and no support. I can’t find a number for them. I first contacted them 6 weeks ago.
These blankets are not cheap so I’d think before buying
Update
Months later and still never managed to speak with anyone ! All emails ignored.

All was good I bought the sauna mat and used it twice I realised that it wasn’t for me. I contacted the company on the details provided for a refund and have had no response. I have followed this up a number of times and still nothing. I don’t think the refund policy is fit for purpose.

Misleading or deceitful returns policy
Don’t respond to emails
Shocking customer service
Avoid at all cost

Read Kirsten's review from May and don't have much to add - same situation - can't get any return information from customer services. I bought it for my mother who doesn't want it, so it is still in the box while I try and get information on how to return it. It is the first time I am in such situation. Will start reading reviews here more often.

i returned an item I bought from mihigh based on their feedback that I would get a refund . But then after returning the item they stopped responding and didnt refund .

Avoid this company at all costs , they dont even have a UK address so UK protection rules dont apply to them .

Faulty blanket , no customer service. I have written countless times for help to no avail. They have literally stolen money from me and it looks like from other customers.
Do not order from this company
I have reported them to the trading standards and have written to The Rip of Britain where I hope they will feature them on the prime tv daytime show. I have written to their PR company in hope to get details of their CEO’s of course to no avail. They continue to bombard me with their advertising so very much operational. Just quiet when it comes to sorting out their mess. DO NOT TOUCH them.

There were some issues on the website - When I paid via Apple Pay, it didn’t seem to go through - it returned to the page and showed item in your basket for 9 minutes. I tried Apple Pay again but the page froze and refreshed. Eventually, Apple Pay went though. I didn’t think much of it until the next day when I checked my account and two purchases were made for the same product.
I’ve emailed the company and no luck so far, hoping they will get back to me to refund the one of the items. However having seen all of these reviews now I’m slightly concerned that this is all a scam. Im happy to be entirely wrong and be proven otherwise. In my line of work it’s not the event itself but how’s it managed.
Hoping I can get a refund for the second blanket to return with ease.

21 June - still no response from the company. Now have made formal complaint about this. It seems such con.

25 June - still no response or information on how to return the products. They say you have 14 days to do this, and need to contact them to organise. Clever ploy if you’re unable to get in touch.

01 July - not a peep from the company.

16 July - despite contacting the company via many routes, not one response. Would avoid.

06/08 - last update from me. Not one peep from this company.

Quite straight forward and stress free

Great experience with the company. Swift delivery and would definitely order from them again