Miles & Barr Reviews 

1,129
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 513 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the staff for their helpfulness and professional approach. Customers highlight the excellent service, noting that the team kept them updated throughout the process and were always available to answer questions. Many people appreciated the dedicated contacts who provided constant communication and support, making the experience smooth and stress-free. Some people were dissatisfied with the service, mentioning that initial viewings lacked knowledgeable staff and that their sales progressor was disengaged, leading to slow responses and a lack of proactive communication. Additionally, a few other people also felt that communication was lacking, with unanswered emails and difficulty reaching staff by phone, and some experienced rude or abrasive interactions.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, professionalism, and... See more

Service

Reviewers mention positive feedback about service, describing it as smooth, professional, and attentive... See more

Customer service

Consumers report positive experiences with customer service, highlighting excellent support and advice... See more

Response time

Users describe positive interactions with response times, highlighting that staff were often quick to respond... See more

Customer communications

Clients share positive opinions on contact, with many reviewers highlighting the helpfulness and consistent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From the first meeting with Harvey we were constantly updated with how our everything was going. Unfortunately the market changed and after it being explained to us it was necessary to reduce th... See more

Company replied

Rated 5 out of 5 stars

Miles and Barr (Deal) made my selling and buying a stress free experience. Everything went smoothly from start to finish with the invaluable help of Emily Strickler. From the day she introduced her... See more

Company replied

Rated 5 out of 5 stars

Sold our house through Miles And Barr Birchington. They were outstanding in every way from start to completion. We had a progressor Debbie Mead and she could of not been any more helpful. Keeping us i... See more

Company replied

Rated 5 out of 5 stars

We have been truly blessed with having Melissa Scarsbrook by our side during the whole selling process..she has been nothing but courteous, professional and informative..she has been a wonderful king... See more

Company replied


Company details

  1. Real Estate Agency

About Miles & Barr

Written by the company



Miles & Barr independent estate agents were established in January 1999 and have 14 offices spread over East Kent, dealing with property selling, buying, renting, mortgage advice, property management and relocation services.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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No recent history of asking for reviews

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4.7

All reviews

(1,129)

493 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service

Debbie Thwaites our sales progressor was amazing! She kept us informed at all times through the process, and right at the end she was the person who got our sale over the line - huge thanks to her and the rest of the M&B team.

February 20, 2026
Unprompted review
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Reply from Miles & Barr

Thank you for sharing your wonderful experience with us Laura. We are thrilled to hear that Debbie, your sales progressor, provided exceptional support and kept you informed throughout the process. Our team is dedicated to delivering a seamless experience with professionalism and integrity. We appreciate your kind words

Rated 5 out of 5 stars

Simply the Best !

This will be the 3rd time we have trusted Miles and Barr to sell our property over the years. Each time that have been so professional and helpful at every stage guiding us through the process of buying and selling . This time we started with our valuation with Alex Munn he is a great communicator straight speaking and able to explain how he had come to his valuation giving you a good insight on an achievable price rather than perhaps have to make several price adjustments. We also viewed several properties with a lovely young man Bobby. He is really a credit to the company. He is so patient letting us take our time to view without feeling time pressure and sharing his knowledge of the property and the local area. Back at the office Maddie is busy working behind the scene forwarding those important offers always finding time to chat giving you the best advise. As we said 3rd time we have used their services and would happily recommend to any one in fact we feel they get better each time we have used them if that is possible! Certainly the stand out agent for Herne Bay

March 11, 2026
Unprompted review
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Reply from Miles & Barr

Thank you, Mrs Gilbert, for sharing your wonderful experience with us. We are thrilled to hear that our team provided professional support and local expertise throughout your journey. It's great to know that you felt guided and valued during the process. We appreciate your trust in us for the third time and look forward to assisting you again in the future

Rated 5 out of 5 stars

Great service

Becky White was very helpful and knowledgeable about our sale - would definitely recommend

March 10, 2026
Unprompted review
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Reply from Miles & Barr

Thank you for your kind words about Becky, your sales progressor. We are thrilled to hear that you found our service knowledgeable and helpful. We always strive to put people first and deliver a seamless experience. Your recommendation means a lot to us!

Rated 5 out of 5 stars

Debbie Thwaithe... you're simply the best!

I can't thank Debbie Thwaithes at Miles & Barr enough for being my extra bright, guiding light and helping me exchange on the sale of my cottage. Due to illness I have been struggling with major anxiety for the past ten years but with Debbie by my side, there were no problems, only solutions!
Debbie is kind, extremely patient and quick to respond to queries either via email or a phone.
Thank you so much Debbie and the rest of the team at Miles & Barr. Thank you for all your help and kindness. Sammie xx

March 10, 2026
Unprompted review
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Reply from Miles & Barr

Thank you for sharing your wonderful experience, Sammie. We are thrilled to hear that Debbie provided you with such supportive and professional assistance during your cottage sale. Our team is dedicated to delivering clear communication and consistent support, ensuring a seamless experience for all our clients. We appreciate your kind words and wish you all the best moving forward

Rated 5 out of 5 stars

Nadine, Dan & the team

Nadine, Dan & the team at Broadstairs, helped throughout the whole stressful period of marketing, finding a purchaser, then re-marketing and re-selling prior completing on my house sale. The regular updates as promised and the follow ups through the chain, along with the solicitors, helped provide the answers we wanted to hear!

February 18, 2026
Unprompted review
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Reply from Miles & Barr

Thank you for sharing your experience, Nigel. We are glad our team provided the support you needed during the stressful process of selling your home. Regular updates and clear communication are key to delivering a seamless experience, and we appreciate your recognition of our efforts. If you need anything further, please do not hesitate to reach out to us

Rated 4 out of 5 stars

We were very impressed with Debbie…

We were very impressed with Debbie Mead's handling of our sale, particularly when an issue arose further down the chain as a result of the PM law saga. Debbie's input was invaluable and helped all parties swiftly find a resolution and move to completion.

February 27, 2026
Unprompted review
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Reply from Miles & Barr

Thank you for sharing your experience, Tom. We are glad to hear that Debbie's professional support was invaluable in resolving the issue. We apologise for any challenges you faced during the process with another solicitor within the chain but we are pleased to hear Debbie helped facilitate a solution and a new firm of solicitors.

Rated 5 out of 5 stars

Great Support from Debbie T

Debbie Thwaites acted as our sales progressor for our recent purchase of our first property.
Debbie was kind supportive and on it throughout the whole process. Debbie actively chased parties where needed, explained things well and it was lovely to hear her genuine congratulations and well wishes when we exchanged.
Thanks Debbie for your hard work and support it has made what was a daunting experience, a positive one!

March 6, 2026
Unprompted review
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Reply from Miles & Barr

Thank you for sharing your wonderful experience with us, Beth. We are thrilled to hear that Debbie provided such supportive and professional assistance throughout your property purchase. It's great to know that her efforts made a daunting process feel positive and seamless. We appreciate your kind words and wish you all the best in your new home

Rated 4 out of 5 stars

Found Miles & Barr to be proactive…

Found Miles & Barr to be proactive regarding sale of property and Nadine Roberts was very professional and easy to communicate with once sale had progressed.

March 6, 2026
Unprompted review
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Reply from Miles & Barr

Thank you for sharing your experience with us. We are glad to hear that you found our support proactive and that communication was easy as your sale progressed. Please feel free to reach out if you would like to discuss anything further.

Rated 5 out of 5 stars

Praise for Broadstairs staff

Every member of staff that we dealt with was helpful, pleasant and efficient. A particular thank you to Nadine at Broadstairs who took us up to exchange and completion. We were so impressed with her efficiency, communication and empathy We can’t thank her enough.

March 6, 2026
Unprompted review
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Reply from Miles & Barr

Thank you for sharing your wonderful experience, Sue. We are thrilled to hear that our team was helpful and efficient. . We appreciate your kind words for your sales progressor, Nadine, and the team at Broadstairs and look forward to assisting you again in the future.

Rated 1 out of 5 stars

We had inspection four weeks ago with…

We had inspection four weeks ago with another estate agent miles and Barr broadstrars Kent want do another one we ask to be present and ask for three o’clock Thay would not do this and want to let their self’s in we said no .miles and Barr sent someone at11.45 and was going to let he’s self in when we was not there . I’m so upset to be treated like this. I would gladly send landlord pictures every month my rent is allways paid on time . Been sectioned for mental health I didn’t need this . Absolute disgusted. And entering your home when they feel like .

March 6, 2026
Unprompted review
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Reply from Miles & Barr

We're very sorry to hear about your upsetting experience. We have called you so we can listen to your concern in more detail as we understand your frustration regarding the inspection and the lack of communication. Please know that we take your concerns seriously. We'll review this situation internally to ensure our procedures are followed correctly in the future. Thank you for bringing this to our attention.

Rated 5 out of 5 stars

Becky has been brilliant from start to…

Becky has been brilliant from start to finish. She has gone above and beyond not only for me but also for those further down the chain to help keep things moving. She’s been proactive, supportive and always on top of things. My buyer has also praised how helpful she has been throughout, which really shows the level of service she provides.

March 5, 2026
Unprompted review
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Reply from Miles & Barr

Thank you for sharing your wonderful experience with us. We are thrilled to hear that Becky provided such proactive and supportive assistance. If you need anything else, please feel free to reach out to us.

Rated 5 out of 5 stars

Becky White- Sales Progressor

Becky was brilliant, she really did the job of 'Sales Progression' to a high standard. She was always great with communication, patient with my many emails and it really felt like she was dedicated to getting us over the line!

March 5, 2026
Unprompted review
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Reply from Miles & Barr

Thank you for sharing your experience with us. We are thrilled to hear that Becky provided excellent support and communication throughout your journey. Our team is dedicated to delivering a seamless experience with professionalism and integrity. If you need anything further, please feel free to reach out to us

Rated 5 out of 5 stars

Great experience with the Miles & Barr…

Great experience with the Miles & Barr Lettings team. A special thank you to Julie, Gemma and Tai for their professionalism, kindness and constant support throughout the process. They made everything smooth and stress-free. Highly recommend their excellent service!

Many thanks again
Sabrina and Marlon Morgan

March 4, 2026
Unprompted review
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Reply from Miles & Barr

Thank you for sharing your wonderful experience with our team Sabrina. We are thrilled that Julie, Gemma and Tai provided you with professional support and made the process smooth. Your recommendation means a lot to us. We appreciate your kind words and wish you all the best.

Rated 5 out of 5 stars

Another flat successfully sold via…

Another flat successfully sold via Miles and Barr. Louise is efficient and a joy to work with particularly when virtually everything else in the UK is broken. So good customer service is becoming a rare commodity.

March 4, 2026
Unprompted review
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Reply from Miles & Barr

Thank you for your kind words, Sean. We are thrilled to hear that you found our support efficient and enjoyable. Thank you for your continued trust in us.

Rated 5 out of 5 stars

A first time buy to let purchase

A first time buy to let purchase, Our assigned liaison agent was the wonderful Louise Daly who went above and beyond to assist the process, offer support, guidance and professionalism. Thank you to a great team of local agents.

March 4, 2026
Unprompted review
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Reply from Miles & Barr

Thank you Gemma for sharing your wonderful experience. We are thrilled to hear that Louise provided exceptional support and professionalism during your first buy to let purchase. We appreciate your kind words and look forward to assisting you again in the future.

Rated 5 out of 5 stars

I recently moved into my new apartment…

I recently moved into my new apartment with [miles & bar], and the experience was fantastic. Their team was incredibly helpful althrough every step, always responsive to my questions. I love my new apartment, and amenities. I highly recommend miles & bar for a smooth apartment hunting experience! Once again thank you to every team members that made this happen!

March 4, 2026
Unprompted review
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Reply from Miles & Barr

Hi John, Thank you very much for your kind feedback. We're so pleased to hear that you had a positive experience with us. At Miles & Barr, we strive to provide a high standard of service, and it’s always rewarding to know our efforts are appreciated. Your comments will be shared with the team, who will be pleased to know they made a difference. Should you need any assistance in the future, we’d be more than happy to help. Warm regards, Rhian Juden

Rated 5 out of 5 stars

Feedback for Nadine

Nadine has been fantastic at keeping in touch and checking in with us throughout the buying process.
She has kept the communication loop between all parties open and has responded immediately to any enquires. Thank you Nadine

March 3, 2026
Unprompted review
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Reply from Miles & Barr

Thank you for sharing your wonderful experience with us. We are thrilled to hear that Nadine provided fantastic support and maintained open communication throughout your buying journey. Our team is dedicated to delivering a seamless experience with professionalism and integrity. If you need anything further, please do not hesitate to reach out to us

Rated 5 out of 5 stars

Very thorough and on it throughout

Very thorough and on it throughout; whole rental process handled very promptly and professionally throughout.

March 2, 2026
Unprompted review
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Reply from Miles & Barr

Hi Lee, Thank you very much for your kind feedback. We're so pleased to hear that you had a positive experience with us. Warm regards, Rhian

Rated 5 out of 5 stars

Miles & Barr Folkestone

Miles & Barr have been proactive and kept me informed along the marketing process. Once a sale was agreed Emily Stickler chased all parties and kept the process moving for exchange of contract and completion. This is the second time I have used Miles & Barr, Folkestone office, and would highly recommend.

March 2, 2026
Unprompted review
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Reply from Miles & Barr

Thank you for sharing your wonderful experience, Karen. We are thrilled to hear that our proactive support and clear communication made your process seamless. It's fantastic to know that you felt well-informed and that our team efficiently moved everything along. We truly appreciate your recommendation and look forward to assisting you again in the future

Rated 5 out of 5 stars

Helpful

We felt ourselves lucky to be helped by Nadine Roberts at Miles & Barr. She was helpful, efficient, professional - while also brilliantly down-to-eath and understanding throughout the process. A credit to the company.

February 25, 2026
Unprompted review
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Reply from Miles & Barr

Thank you for sharing your wonderful experience, Henry. We are thrilled to hear that Nadine provided you with such efficient and professional support. We appreciate your kind words and look forward to assisting you again in the future.

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