Miles & Barr Reviews 

1,129
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 513 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the staff for their helpfulness and professional approach. Customers highlight the excellent service, noting that the team kept them updated throughout the process and were always available to answer questions. Many people appreciated the dedicated contacts who provided constant communication and support, making the experience smooth and stress-free. Some people were dissatisfied with the service, mentioning that initial viewings lacked knowledgeable staff and that their sales progressor was disengaged, leading to slow responses and a lack of proactive communication. Additionally, a few other people also felt that communication was lacking, with unanswered emails and difficulty reaching staff by phone, and some experienced rude or abrasive interactions.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, professionalism, and... See more

Service

Reviewers mention positive feedback about service, describing it as smooth, professional, and attentive... See more

Customer service

Consumers report positive experiences with customer service, highlighting excellent support and advice... See more

Response time

Users describe positive interactions with response times, highlighting that staff were often quick to respond... See more

Customer communications

Clients share positive opinions on contact, with many reviewers highlighting the helpfulness and consistent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From the first meeting with Harvey we were constantly updated with how our everything was going. Unfortunately the market changed and after it being explained to us it was necessary to reduce th... See more

Company replied

Rated 5 out of 5 stars

Miles and Barr (Deal) made my selling and buying a stress free experience. Everything went smoothly from start to finish with the invaluable help of Emily Strickler. From the day she introduced her... See more

Company replied

Rated 5 out of 5 stars

Sold our house through Miles And Barr Birchington. They were outstanding in every way from start to completion. We had a progressor Debbie Mead and she could of not been any more helpful. Keeping us i... See more

Company replied

Rated 5 out of 5 stars

We have been truly blessed with having Melissa Scarsbrook by our side during the whole selling process..she has been nothing but courteous, professional and informative..she has been a wonderful king... See more

Company replied


Company details

  1. Real Estate Agency

About Miles & Barr

Written by the company



Miles & Barr independent estate agents were established in January 1999 and have 14 offices spread over East Kent, dealing with property selling, buying, renting, mortgage advice, property management and relocation services.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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4.7

All reviews

(1,129)

493 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent communication

Our contact with Miles and Barr was predominantly with Emily Stickler. Emily has been fantastic and has always been available to contact with any queries. Emily regularly called us every week to update us on the progress of the sale. 5/5 star service.

April 28, 2026
Unprompted review
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Reply from Miles & Barr

We're happy to hear that you had such a positive experience. It's great to know that the regular updates and availability met your needs. Thank you for sharing your kind words and valuable feedback.

Rated 4 out of 5 stars

Would recommend

Initially when house put on the market, there seemed to be contact and follow up problems (switching over to a new IT system didn’t help). However once IT switch over was finished, then the various offices linked together and worked as one company, it was much improved. The sales people were very pleasant and helpful. Worth an extra mention was the Miles and Barr conveyancer, Louise Daly, who was excellent and kept me updated throughout the sold period and liaised well with my solicitor and my buyer as well as my vender. She was extremely helpful and certainly made a stressful situation and a last minute snag with my buyer, much easier to navigate.

April 27, 2026
Unprompted review
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Reply from Miles & Barr

We appreciate your feedback. We're happy to hear that the sales team was pleasant and helpful after the IT switch. It's great to know Louise Daly's work was excellent and made a stressful situation easier. Thank you for sharing your experience.

Rated 5 out of 5 stars

I am delighted with the brilliant…

I am delighted with the brilliant service we have received from Miles and Barr. Special mentions to Louise & Brad in the Margate branch and James, Josh, Harry, Alice & Chloe in Ramsgate. Thanks for making the experience as stress free as possible… Really grateful. All the best, Olly Holmes

April 27, 2026
Unprompted review
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Reply from Miles & Barr

Thank you, Oliver, for your wonderful feedback. We are thrilled to hear that our team made your experience stress-free and provided you with professional support. We appreciate your kind words and wish you all the best

Rated 5 out of 5 stars

Sophia and also Alice were wonderful

We met both Sophia and also Alice on 25th April to tour Ramsgate and view a range of properties. Really helpful and likeable ladies, with good knowledge of the local area. Really liked that they were both non-salesy (not of the pushing to sell each property), just their honest sharing of the area, the house, and answering all our questions, and promising to get back to us where they couldn't immediately answer. Really enjoyed meeting with them both. Also very punctual, friendly, approachable but professional - nice balance.

April 25, 2026
Unprompted review
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Reply from Miles & Barr

We're happy to hear that you found your tour of Ramsgate helpful. It's great to know that you appreciated the team's knowledge of the area, their honest approach, and their dedication to answering your questions. We appreciate your kind words.

Rated 5 out of 5 stars

Good viewing today by Jed from…

Good viewing today by Jed from Canterbury office. Informative and in time. Thank you

April 25, 2026
Unprompted review
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Reply from Miles & Barr

We're happy to hear that the viewing was informative and punctual. Thank you for sharing your positive experience with us.

Rated 5 out of 5 stars

They fought in my corner...

Selling a property is often a fraught experience. At the moment, there's a rise in gazundering and I had buyers who tried this with me. There's little estate agents can do about this, but Charlotte Silk who was my regular point of contact and arranged the initial agreement of sale, and Nadine Roberts who was my post-agreement contact really went out to bat for me. Charlotte excelled at negotiations and genuinely came across as interested in getting me the best price and protecting my interests (unlike experiences I've had with different agencies in the past). Nadine was brilliant at chasing up slow solicitors and making sure everything went ahead as smoothly as possible in the circumstances. She was responsible for making sure the date of completion didn't slip when it would have cost me both money and lost me an opportunity with a property purchase I was making abroad. I recommend Miles and Barr and give special thanks to the ladies who had my back.

April 24, 2026
Unprompted review
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Reply from Miles & Barr

We appreciate your positive feedback. We're happy to hear that our team provided exceptional support during a challenging time, especially with the negotiation and completion process. It's great to know that their dedication made a difference and protected your interests. Thank you for recommending our services.

Rated 5 out of 5 stars

A fantastic service with brilliant communication. A very professional team!

Before deciding on which estate agent I chose I ask three different local companies to value my property to describe their services and give me an overview of the current market. At the meeting I was really impressed with Miles and Barr, Margate. I have had promises of good service before without it being delivered, however, with Miles and Barr, Margate were true to their word! From the original visit from Graham, meetings with Bradley, conversations with Karen, Hannah and the final stages of the sale with Louise I had an excellent experience. Communication was brilliant and responses to questions and queries was very quick indeed. This has been my best experience of a house sale and I rated this team 5 stars without hesitation. If I was to buy or sell a house again I would use Miles and Barr without question. Thank you Miles and Barr Margate!

April 16, 2026
Unprompted review
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Reply from Miles & Barr

We're happy to hear that you had such a positive experience with our services. It's great to know that the team provided excellent communication and quick responses to your questions. Thank you for your kind words and for recommending us so highly!

Rated 5 out of 5 stars

Abigail

Abigail, is exceptional! I am not local to Whitstable and she manages our block of 66 apartments with ease, nothing is a problem for her and she always has the solution. Super knowledgeable and professional and our tenants are so happy with her service which reflects on us! Couldn't recommend her enough!

April 1, 2026
Unprompted review
Rated 5 out of 5 stars

Throughout the selling process nothing was too much trouble.

We exchanged today and the whole process was made easier with Debbie’s help every step of the way. Debbie Mead was always easy to contact and talk to. If she was busy or even on her days off she would call me back.
I would like to thank all at Miles & Barr for their very efficient helpful guidance.
Thank you

April 22, 2026
Unprompted review
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Reply from Miles & Barr

We appreciate you sharing your experience. We're happy to hear that the process was made easier with the support you received. It's great to know our team offered efficient and helpful guidance throughout. Thank you!

Rated 5 out of 5 stars

I had a wonderful experience with Miles…

I had a wonderful experience with Miles and Barr, particularly with their lovely estate agent Jed! I had never had to do a viewing by myself and was slightly apprehensive, but Jed instantly put me at ease. He was so friendly and I really enjoyed chatting with him. My partner and I even put an offer on the house! :) Couldn't recommend Miles and Barr enough - particularly Jed!

February 24, 2026
Unprompted review
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Reply from Miles & Barr

We're happy to hear that you had a wonderful experience. We're so glad that you felt at ease during the viewing and enjoyed chatting with our agent. Thank you for recommending us and for your offer on the house!

Rated 5 out of 5 stars

Very professional staff

From the very start of selling the property, I've had no issues at all. The staff have been unbelievably helpful and have dealt with any issues that have came up in a professional manner. All the paperwork that needed to be signed, was fully explained so that you had confusion over what was happening.
I was extreamly pleased by the service provided Becky White who kept me fully informed of what was happening with the move and completion of my address. Altogether the whole process was compleatly seemless and would definitely recommend this branch.

April 17, 2026
Unprompted review
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Reply from Miles & Barr

We're so glad to hear that you had a seamless experience selling your property. It's great to know that our staff were helpful and explained everything clearly. We appreciate your recommendation of our branch!

Rated 5 out of 5 stars

Our experience with Miles and Barr was extremely good

Our experience with Miles and Barr was very good. At all points of our house buying experience, the staff were extremely friendly, helpful and professional. However, deserving of special mention is our Sales Progresser Debbie Mead. She was exceptional. If it wasn't for Debbie, and her knowledge, experience and communication skills we are not convinced that we would have reached the completion stage. She pulled all parts of our chain together and was tenacious in getting results when, all others appeared to be struggling to maintain the flow of information. All in all, Miles and Barr provided us with a first rate experience.

April 16, 2026
Unprompted review
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Reply from Miles & Barr

We're so pleased to hear about your positive experience and that our team was friendly, helpful, and professional throughout your house buying journey. We appreciate your special mention of the sales progresser and we're happy that their knowledge, experience, and communication skills were so valuable in reaching completion.

Rated 5 out of 5 stars

Outstanding Service — Reassurance Every Step of the Way

Rebecca Gravener at Miles & Barr has been outstanding from start to finish. She was always contactable, quick to reply, and consistently went out of her way to keep things moving between both solicitors.

My sale was difficult and at many times very stressful, but Rebecca’s calm reassurance made all the difference. She explained things clearly, kept me updated without me having to chase, and genuinely helped me feel supported throughout the whole process.

A brilliant service — I’m extremely grateful for everything she did.

April 19, 2026
Unprompted review
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Reply from Miles & Barr

We're so happy to hear that you had such a positive experience. It's great to know that our team member provided calm reassurance and clear explanations during a difficult sale. We appreciate your kind words and are grateful for your feedback.

Rated 5 out of 5 stars

Highly recommend

The whole team, from Luke at offer stage to Denise who manages everything once the sale starts progressing have been amazing. Couldn’t recommend enough, it wasn’t an easy road with the sale of my property to purchase on with M&B but they took some of the stress out of it.

March 23, 2026
Unprompted review
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Reply from Miles & Barr

We're happy to hear that the team provided amazing support during your sale. We appreciate your recommendation and are so glad we could alleviate some stress during a challenging process. Thank you!

Rated 5 out of 5 stars

Susan Morgan has been fantastic looking…

Susan Morgan has been fantastic looking after my Folkestone property. She's responsive, proactive, and genuinely cares about getting things right. Even when issues come up, I feel completely in safe hands. Highly recommend her and the Miles & Barr team.

April 18, 2026
Unprompted review
Rated 5 out of 5 stars

Highly recomend.

I’ve purchased two properties through this estate agent and worked with the same sales progressor on both occasions. Becky White has been consistently professional, well-informed, and proactive throughout. She communicates clearly, follows through on her commitments, and keeps you updated at every stage.

Her approach makes what can be a stressful process feel far more straightforward and manageable. I would happily recommend both the agency and Becky to anyone looking for a smooth, well-supported purchase experience.

April 14, 2026
Unprompted review
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Reply from Miles & Barr

Thank you for sharing your wonderful experience with us. We are thrilled to hear that Becky provided you with professional and proactive support during your property purchases. Our goal is to make the process as straightforward and efficient as possible, and it's great to know we achieved that for you. We appreciate your recommendation

Rated 5 out of 5 stars

Louise Daly is the only reason I give 5…

Louise Daly is the only reason I give 5 stars 🌟 she was amazing in keeping me updated every step of the way during the sales process, she liaised with my solicitor and buyers solicitors and my buyer which made the whole process much smoother as I didn't need to keep contacting my solicitor, shes like having your own wee PA shes brilliant

April 15, 2026
Unprompted review
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Reply from Miles & Barr

Thank you, Angela, for your wonderful feedback! We're thrilled to hear that Louise provided such exceptional support throughout your sales process.

Rated 5 out of 5 stars

Louise was excellent

Louise was excellent! Communicative, polite, responsive. The whole team at Cliftonville office did a great job handling the sale from start to finish. Would highly recommend

April 16, 2026
Unprompted review
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Reply from Miles & Barr

We appreciate your kind words! We're so glad that Louise and the team provided excellent service throughout the sale. We value your recommendation!

Rated 5 out of 5 stars

Great help and support throughout the…

Great help and support throughout the process during a challenging time for selling a property in Ramsgate. Everyone we we dealt with were helpful, professional and really worked hard for us.

April 16, 2026
Unprompted review
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Reply from Miles & Barr

We appreciate your positive feedback. We're happy to hear that our team provided great help and support during the challenging property sale in Ramsgate. Thank you for recognizing our hard work.

Rated 5 out of 5 stars

Louise was really great throughout th…

Louise was really great throughout th whole process, thoroughly recommend!

April 16, 2026
Unprompted review
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Reply from Miles & Barr

We're happy to hear that you had a great experience. Thank you for your recommendation; it means a lot to us!

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