Miles Car Rental - Orlando Reviews 670

TrustScore 4.5 out of 5

4.5

2875 S Orange Avenue. Suite 1305, Orlando, FL, 32806 Orlando, Florida, US


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See what reviewers are saying

Rated 5 out of 5 stars

Just booked a vehicle while having spent days trying all the other major companies. Miles Car Rental had the best discounts and had access to the vehicle type and capacity I needed and with a 39% disc... See more

Company replied

Rated 5 out of 5 stars

EL SERVICIO BRINDADO POR ANA PEREZ, EL MEJOR. RESOLVIO MI CAMBIO DE RESERVA SIN NINGIN INCONVENIENTE

Company replied

Rated 5 out of 5 stars

It was so easy as always to make this reservation. A lot of cars to choose from, a good prize for my rental with everything included, from unlimited mileage to all insurances, taxes and fees. I am a h... See more

Company replied

Rated 4 out of 5 stars

I did not like how MILES did not specify in detail, that debit cards would not be accepted at the rental counter at the airport for local driver license holder. Needless to say, I was unable to secur... See more

Company replied


Company details

  1. Car Rental Agency
  2. Car Accessories Store

Information provided by various external sources

Somos la mejor opción para alquilar un auto en Estados Unidos, Europa, Canadá, México y Brasil. Visita nuestro portal y encuentra los precios más competitivos del mercado con el respaldo de las principales rentadoras a nivel mundial como Alamo, Avis, Budget, Hertz, entre otras compañías aliadas dispuestas a brindarte atención de calidad. Reserva hoy, conoce todos nuestros beneficios y ahorra hasta un 30% en tu alquiler. Contamos con un equipo altamente capacitado, dispuesto a solucionar tus dudas y brindate la mejor experiencia durante el proceso de la reserva. _________________________________________ We are the best option for car rental in the United States, Europe, Canada, Mexico, and Brazil. Visit our website and find the most competitive prices in the market supported by the main car rental agencies worldwide such as Alamo, Avis, Budget, Hertz among other allied companies, ready to provide you with quality service. Book today, know all of our benefits and save up to 30% in your rental. We have a highly trained team, ready to solve your inquiries and provide you with the best experience during the reservation process. ___________________________________________ Somos a melhor opção para alugar um carro nos Estados Unidos, Europa, Canadá, México e Brasil. Visite o nosso site e encontre os preços mais competitivos do mercado nas locadoras reconhecidas mundialmente como Alamo, Avis, Budget, Hertz entre outras agências aliadas parceiras que oferecem atenção de qualidade. Reserve hoje, conheça os nossos benefícios e economize até 30% no seu aluguel. Temos uma equipe altamente capacitada para responde suas dúvidas e oferecer a melhor experiência durante o processo da sua reserva.


Contact info

  • 2875 S Orange Avenue. Suite 1305, Orlando, FL, 32806, Orlando, Florida, United States

  • (407) 218-6108

4.5

Excellent

TrustScore 4.5 out of 5

670 reviews

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Rated 4 out of 5 stars

Javier Calderon was very helpful and I…

Javier Calderon was very helpful and I appreciate that!

March 1, 2026
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Reply from Miles Car Rental - Orlando

Takoor, it’s great to know that Javier Calderón was truly helpful and made a positive impact on your experience.

We’re glad his support stood out to you, and we appreciate you taking the time to share it. 🚗

Rated 5 out of 5 stars

the vehicle was nice and the service…

the vehicle was nice and the service was quick

May 26, 2025
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Reply from Miles Car Rental - Orlando

Hi, Nikita! 🌟 We’re glad to hear the vehicle met your expectations and that the service was quick and smooth. Thank you for sharing your experience with us. 🚗

Rated 5 out of 5 stars

EL SERVICIO BRINDADO POR ANA PEREZ

EL SERVICIO BRINDADO POR ANA PEREZ, EL MEJOR. RESOLVIO MI CAMBIO DE RESERVA SIN NINGIN INCONVENIENTE

February 11, 2026
Unprompted review
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Reply from Miles Car Rental - Orlando

Nelly, nos alegra muchísimo saber que Ana Pérez pudo gestionar tu cambio de reserva sin ningún inconveniente. Que destaques su servicio como el mejor es un reconocimiento muy especial para nuestro equipo 🤝✨

Rated 1 out of 5 stars

Awful

Awful. Not at the airport mor was there a shuttle or anyone to answer the phone.

January 31, 2025
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Reply from Miles Car Rental - Orlando

Hello, Russell:

We have verified that your reservation was made in February 2025; however, we do not have any additional updates at this time.

For this reason, we are reaching out to get in touch with you and assist you with your request, as we need a bit more information.

Rated 3 out of 5 stars

Poor Service - Never Again

Your system is not up to date, as I was given the wrong pick up location which cost me money and time. All the benefits listed on your site was not included at pick up which cost me an additional fee. I brought this to your attention and it was not resolved.

Further update, I was contacted and after several emails the matter was resolved.

October 27, 2025
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Reply from Miles Car Rental - Orlando

Hello Jemane,

We are very sorry for everything that happened at the counter 😔. Please rest assured that we are handling your case with the utmost care to provide you with the best possible solution ✨.

We apologize if the service you received was not up to expectations and we are committed to improving our support 🛫🌎.

Rated 5 out of 5 stars

The whole booking was very quick even…

The whole booking was very quick even with credit card fraud team intervening

September 30, 2025
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Reply from Miles Car Rental - Orlando

Hi Alan,

Thank you for sharing your experience! We're glad to hear that your booking was completed quickly, even with the credit card fraud team’s intervention. ⏱️💳 Your security and a smooth process are always top priorities for us.

Rated 5 out of 5 stars

Layout of the site

Layout of the site, Clarity, variety. Many options to choose from, easy to navigate.

September 26, 2025
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Reply from Miles Car Rental - Orlando

Hi Rachelle!

Thank you for your kind words. We’re glad to know that you found our website clear, easy to navigate, and full of options 🚗✨. Our goal is to make your booking experience simple and smooth from start to finish.

Rated 5 out of 5 stars

Excellent web page and great value

A really clear and concise web page together with great value.

September 4, 2025
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Reply from Miles Car Rental - Orlando

Thank you so much for your kind words! 🌟

We’re glad to know that you found our website clear and easy to use, and that our prices met your expectations. Your feedback motivates us to keep improving and delivering the best experience possible. 🚗💨

Rated 4 out of 5 stars

Customer service very helpful and…

Customer service very helpful and attentive

July 24, 2025
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Reply from Miles Car Rental - Orlando

Dear,

We are pleased to know that we met your customer service expectations to the fullest. We work hard to make your experiences with us exceptional and incomparable. We look forward to being your number one partner for all your travels.

Rated 5 out of 5 stars

Easy and fast

Easy booking and fast response.
Afordable prices.

July 3, 2025
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Reply from Miles Car Rental - Orlando

We are delighted to know that our company has exceeded your expectations, along with the assistance provided by our professional. We are committed to leaving a positive impression on you and meeting your needs.

Rated 5 out of 5 stars

Always very good service and support…

Always very good service and support with Miles Car Rental
Today I was assist by Ana Perez via WhatsApp to adjust my arrival time, she give me a piece of mind service.

Thank you Ana Perez you’re the best!

June 19, 2025
Unprompted review
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Reply from Miles Car Rental - Orlando

We are delighted to have accompanied you on your travels over the years and to know that everything has gone perfectly. We hope to continue being your #1 choice for car rentals!

Rated 1 out of 5 stars

Awful experience

Hired a mustang and it was falling apart tried to exchange and no one would help me only contacted me back after 12 days completely useless contact miles and they said there is nothing they could do to help I must contact thrifty when we ended the hire staff told me these are being removed due to the condition and age and he wouldn’t have hired it to me in the first place also put holds over 1000bucks onto my bank card when they said 250 over a week later holds still not clear then charged me double the amount stated left to pay at destination crooks

May 24, 2025
Unprompted review
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Reply from Miles Car Rental - Orlando

We're sorry to hear about the issues during your reservation process. We’ve checked our system and couldn’t find a booking under your name. We’ve sent you an email requesting more details so we can assist you as soon as possible. We're here to help.

Rated 5 out of 5 stars

Excellent

Excellent! recommended!

February 14, 2025
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Reply from Miles Car Rental - Orlando

Dear Esdras,

We are glad to know that your reservation was successfully completed and that you enjoyed your vehicle to the fullest. We look forward to accompanying you on many more journeys in the future.

Thank you for choosing Miles Car Rental, have a splendid day!

Rated 1 out of 5 stars

I booked two cars for Orlando

I booked two cars for Orlando, happy to take my money. I have had a heart attack and am not travelling, my wife and I were staying longer but have changed my wife’s flight to come back with the rest of the family.
We wanted to bring the second car back 8 days earlier. Told no availability but the car is already booked! No refund for bringing it back early

December 26, 2024
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Reply from Miles Car Rental - Orlando

Dear Alan,

We deeply regret your health situation and hope you recover soon.

On another note, we have sent you a message to provide more details and efficiently assist you with what happened. We are sorry that your attempt to modify your reservation could not be completed due to high demand during the season, leaving several locations without availability.

We are here to assist you and look forward to your response to continue following up on your case.

Thank you for choosing Miles Car Rental, have a wonderful day!

Rated 1 out of 5 stars

So many problems

We had an electric car that had some issues. Every time we opened the door, we would see bugs scurrying around inside. We decided not to take it on our trip because it was losing charge quickly. When we were about to return the car, it had updated its system and indicated a low tire pressure. We had reserved the car online for less than $200 but ended up paying over $500. While I understand there is a deposit, I feel it shouldn’t have been that high based on what we were told, especially since the receipt reflected a different price.

December 15, 2024
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Reply from Miles Car Rental - Orlando

Dear Sherley,

We apologize for the confusion created and the additional charges generated by the rental company. We understand that the last thing you want when traveling are these types of inconveniences. However, please remember that your reservation was not prepaid with us, and in this case, you were required to pay the full amount at the counter as you needed Full Cover coverage to pick up your vehicle.

Unfortunately, we are unable to assist you with disputing these charges.

We hope that what happened will not discourage you from using our services in the future.

Thank you for choosing Miles Car Rental, have a wonderful day!

Rated 5 out of 5 stars

Another smooth rental car booking

After finding this site I have been very satisfied with the pricing and the included options such as travel insurance and liability supplement. The site is easy to use and pricing is always better than renting from the car rental company.

November 26, 2024
Rated 5 out of 5 stars

Easy to use website tried first time…

Easy to use website tried first time wouldn’t accept card but worked 2nd time
Booked quickly though

November 14, 2024
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Reply from Miles Car Rental - Orlando

Dear Susan,

We are delighted to know that our company has exceeded your expectations. We are committed to leaving a positive impression on you and meeting your needs.

Thank you for choosing Miles Car Rental, and have a splendid day!

Rated 4 out of 5 stars

Katherine Ferero helped me resolve…

Katherine Ferero helped me resolve annissue with the booking where the agent at Budget did not want to help. She suggested an alternative and stayed online with me until it was resolved and also checked in after.

October 11, 2024

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