Miles Car Rental - Orlando Reviews 

679
TrustScore 4.5 out of 5

4.6

2875 S Orange Avenue. Suite 1305, Orlando, FL, 32806 Orlando, Florida, US


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Rated 5 out of 5 stars

Just booked a vehicle while having spent days trying all the other major companies. Miles Car Rental had the best discounts and had access to the vehicle type and capacity I needed and with a 39% disc... See more

Company replied

Rated 4 out of 5 stars

I did not like how MILES did not specify in detail, that debit cards would not be accepted at the rental counter at the airport for local driver license holder. Needless to say, I was unable to secur... See more

Company replied

Rated 5 out of 5 stars

It was so easy as always to make this reservation. A lot of cars to choose from, a good prize for my rental with everything included, from unlimited mileage to all insurances, taxes and fees. I am a h... See more

Company replied

Rated 5 out of 5 stars

Maria Jose Heredia was extremely helpful and reassuring. The car given to me by the rental company was less than expected and she carefully explained my rights and assisted with the complaint registra... See more

Company replied


Company details

  1. Car Rental Agency
  2. Car Accessories Store

Information provided by various external sources

Somos la mejor opción para alquilar un auto en Estados Unidos, Europa, Canadá, México y Brasil. Visita nuestro portal y encuentra los precios más competitivos del mercado con el respaldo de las principales rentadoras a nivel mundial como Alamo, Avis, Budget, Hertz, entre otras compañías aliadas dispuestas a brindarte atención de calidad. Reserva hoy, conoce todos nuestros beneficios y ahorra hasta un 30% en tu alquiler. Contamos con un equipo altamente capacitado, dispuesto a solucionar tus dudas y brindate la mejor experiencia durante el proceso de la reserva. _________________________________________ We are the best option for car rental in the United States, Europe, Canada, Mexico, and Brazil. Visit our website and find the most competitive prices in the market supported by the main car rental agencies worldwide such as Alamo, Avis, Budget, Hertz among other allied companies, ready to provide you with quality service. Book today, know all of our benefits and save up to 30% in your rental. We have a highly trained team, ready to solve your inquiries and provide you with the best experience during the reservation process. ___________________________________________ Somos a melhor opção para alugar um carro nos Estados Unidos, Europa, Canadá, México e Brasil. Visite o nosso site e encontre os preços mais competitivos do mercado nas locadoras reconhecidas mundialmente como Alamo, Avis, Budget, Hertz entre outras agências aliadas parceiras que oferecem atenção de qualidade. Reserve hoje, conheça os nossos benefícios e economize até 30% no seu aluguel. Temos uma equipe altamente capacitada para responde suas dúvidas e oferecer a melhor experiência durante o processo da sua reserva.


Contact info

  • 2875 S Orange Avenue. Suite 1305, Orlando, FL, 32806, Orlando, Florida, United States

  • (407) 218-6108

4.6

Excellent

TrustScore 4.5 out of 5

679 reviews

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4.6

All reviews

(679)

1,421 reviews in the last 12 months

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Rated 5 out of 5 stars

Great online experience

Great online experience. I love how there are special deals each day.

July 29, 2023
Miles Car Rental - Orlando logo

Reply from Miles Car Rental - Orlando

Dear Nazma,

It is a pleasure for us reading about your good experience. Knowing that we are providing our customers with the excellent assistance they deserve, as you do, is a first place necessity. We long to keep you as our customer in your next car rental, so we await for your contact!

Thank you for choosing Miles Car Rental, have a great day!

Rated 1 out of 5 stars

My reservation was booked 2 weeks ago

My reservation was booked 2 weeks ago
At my pickup time at the airport I was told my reservation was canceled.I called the miles rental in Orlando.the agent Shavely
Arteaga said that the reservation was good in her system but she doesn’t understand why it’s canceled with dollar rental I spend 2 hours on the phone in the Orlando Aeroport.Shavely Arteagawith miles rental
Told me she will have to make new reservation and I have to pay again.
So the new reservation was made with small size car however my original reservation was luxury car.iam very desapointed with the service the handeling was so poor I was so stressed out at the Aeroport.
Update—— Finally Maria got in contact and helped us resolve the issue Thank you!

July 17, 2023
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Reply from Miles Car Rental - Orlando

Dear Khalid,

We understand what happened, and we apologize for any inconvenience you may have experienced. We appreciate you sharing your opinion with us. We are working diligently to provide you with a prompt and satisfactory solution. Remember, we are here with you before, during, and after each reservation to offer you the best possible service. Your satisfaction is our priority.

Thank you for choosing Miles Car Rental, have a great day!

Rated 5 out of 5 stars

Fast and right to the point

Fast and right to the point. Love it

July 9, 2023
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Reply from Miles Car Rental - Orlando

Dear Larry,

We are delighted to know that we met your expectations. We hope to continue providing you with unique and innovative experiences. Remember, our assistance is available 24 hours a day, 7 days a week.

Thank you for choosing Miles Car Rental. Have an excellent day!

Rated 5 out of 5 stars

Very reasonable prices & very straight…

Very reasonable prices & very straight forward booking process

July 2, 2023
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Reply from Miles Car Rental - Orlando

Dear Ian,

We are pleased to know that we met your customer service expectations to the fullest. We work hard to make your experiences with us exceptional and incomparable. We look forward to being your number one partner for all your travels.

Thank you for choosing Miles Car Rental, have a great day!

Rated 5 out of 5 stars
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Reply from Miles Car Rental - Orlando

Dear Riann,

It is always a pleasure for us to assist you, because we are always intended to provide you with unmatched assistence throughout your rental, knowing that you need tranquility in all your travels.

Thank you for choosing Miles Car Rental, have a wonderful day!

Rated 4 out of 5 stars

Unsuccessful rental issue resolved

I did not like how MILES did not specify in detail, that debit cards would not be accepted at the rental counter at the airport for local driver license holder. Needless to say, I was unable to secure a car rental upon my visit to the airport location. I need to get a refund!
Update, today I received a call from Miles and they were very cordial with wanting to resolve my unsuccessful rental situation. After a few minutes they were able to resolve the issue and were able to reimburse me the funds which I thought I had lost. I am really satisfied and happy with Miles’s attention to customer satisfaction. Needless to say I now give them a 4.5 star rating.

June 9, 2023
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Reply from Miles Car Rental - Orlando

Dear Yhorgos,

It will always be a pleasure for us to provide you with a service of the highest quality and resolve your requests as quickly as possible. Thank you for giving us such a valuable rating and sharing your experience with our team of professionals. You can always count on us.

Thank you for choosing Miles Car Rental, have a great day!

Rated 5 out of 5 stars

I always use miles car rental

I always use miles car rental.
It gives me the best rates
and it's easy to use

May 18, 2023
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Reply from Miles Car Rental - Orlando

Dear Gizel,

We appreciate your comment, as well as your loyalty in choosing us. We look forward to continue being part of your travels.

Thank you for choosing Miles Car Rental, have a wonderful day

Rated 1 out of 5 stars

If I could give a zero I would

If I could give a zero I would. After a long day of travel, I got to the Thrifty/Budget Car rental only to find the line 2 blocks long to get the car. I asked a person who stood in line and they said the wait was 3-4 hours. There were only 3 people working the desk. After waiting for 30 minutes and not moving, we decided to leave without getting our prepaid car. We had a great fear they would be out of vehicles after a long wait.

April 26, 2023
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Reply from Miles Car Rental - Orlando

Dear Michael,   

I understand what happened and in advance we offer an apology for what happened, however, our customers' peace of mind is paramount, so we will contact you immediately to provide the best solution and that everything goes to your benefit.   

Thank you for choosing Miles Car Rental, have a great day!

Rated 5 out of 5 stars

Easy to reserve and at great price

Easy to reserve and at great price. All the information was available and clear.

April 17, 2023
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Reply from Miles Car Rental - Orlando

Dear Javier,

It is a pleasure to know that our web portal has been perfectly suited to your needs, showing you all the availability, benefits and offers, we hope to continue being your #1 ally in all your travels.

Thank you for choosing Miles Car Rental, have a nice day!

Rated 5 out of 5 stars

Easy to navigate website

Easy to navigate website. Not picked up the car yet so cant say anything about that side of things.

April 7, 2023
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Reply from Miles Car Rental - Orlando

Dear Lawrence,

Thank you for your comment, it is a pleasure to know that your reservation in our web portal managed to meet all your expectations in the reservation of your auto, remember that we are for you 24 hours a day, 7 days a week, to resolve any questions you have.

Thank you for choosing Miles Car Rental, have a nice day!

Rated 5 out of 5 stars

Miles employee was really helpful and…

Miles employee was really helpful and considerate. I struggled making the booking online and they phoned me to confirm and book everything. Fantastic service.

April 11, 2023
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Reply from Miles Car Rental - Orlando

Dear Ian,

Thank you for your comment, we are pleased to know that one of our agents solved your doubts, and you were able to make your reservation, we hope you have a great trip.

Thank you for choosing Miles Car Rental, have a great day!

Rated 5 out of 5 stars

Should have gone to Miles first

Just booked a vehicle while having spent days trying all the other major companies. Miles Car Rental had the best discounts and had access to the vehicle type and capacity I needed and with a 39% discount I was absolutely amazed. Easy process and took me less than 10 minutes to complete

April 6, 2023
Miles Car Rental - Orlando logo

Reply from Miles Car Rental - Orlando

Dear Paul,

We are pleased to know that your experience with the car was satisfactory, we hope to serve you whenever you need our service, remember that you are always welcome.

Thank you for choosing Miles Car Rental, have a nice day.

Rated 5 out of 5 stars
Miles Car Rental - Orlando logo

Reply from Miles Car Rental - Orlando

Dear Richard,

It is a pleasure for us that you had a good experience in your reservation, we hope to continue counting on you for future trips.

Thank you for choosing Miles Car Rental, have a nice day.

Rated 5 out of 5 stars

Super easy process to book

Super easy process to book. Price couldn't be beat. I'm hoping pick up is just as easy.

February 23, 2023
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Reply from Miles Car Rental - Orlando

Dear Erin

We are pleased to know that your experience with the car was satisfactory, we hope to serve you whenever you need our service, remember that you are always welcome. 

Thank you for choosing Miles Car Rental, have a nice day.

Rated 5 out of 5 stars
Miles Car Rental - Orlando logo

Reply from Miles Car Rental - Orlando

Dear Tawana,

We appreciate you taking the time to share your experience. It is very important for us to know that you were satisfied with the coverage we offered you. Remember that we will always be willing to help you with whatever you need.

Thank you for choosing Miles Car Rental, I hope you have a happy day!

Rated 5 out of 5 stars
Miles Car Rental - Orlando logo

Reply from Miles Car Rental - Orlando

Dear Ismael,

Receive a special greeting from Miles Car Rental, we thank you for taking the time to share your experience.

¡Thank you for choosing Miles Car Rental!

Rated 1 out of 5 stars

I went to the airport at the vague…

I went to the airport at the vague address provided in my email. There was no Miles rental car station at the Orlando International Air Port, A and B. I asked multiple other rental groups there where to find it, but none had even heard of it. I went out to the shuttle area and asked several of the bus drivers who transport people to off-location rental services; again no one had heard of it. I checked my confirmation email, but no phone number was provided. I tried to look up a local phone number. The one I found said press 1 for English and then would just hang up. I ended up returning inside and renting a vehicle from another company… What a mess.

May 20, 2022
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Reply from Miles Car Rental - Orlando

Dear Bradley,

I am Jenniffer Cortes, Quality Director of Miles Car Rental, and I would like to send you a warm greeting. I am sorry for this inconvenience.We as Miles Car Rental just act as an online preferential partnet for various car rental companies. Therefore you won't find a physical location from our company.I will contact you to know in depth what is the reason for your dissatisfaction and give you an accurate solution.

Thank you for choosing Miles Car Rental, happy afternoon!

Rated 5 out of 5 stars

Super fácil

Super fácil, rápido y sencillo. Siempre alquilo con ellos sin ningún problema.

May 11, 2022
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Reply from Miles Car Rental - Orlando

Estimado Jonathan,

Nos encanta conocer tu experiencia durante el proceso de reserva, esperamos tener el gusto de asistirte en cada solicitud que se presente y en futuras reservas. Siempre bienvenido.

Gracias por elegir a Miles Car Rental, feliz dia.

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