Miles Morgan Travel - Chippenham Reviews 

331
TrustScore 5 out of 5

4.9

Unit 12 Borough Parade Shopping Centre, SN15 3WL Chippenham, Wiltshire, GB


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Rated 5 out of 5 stars

All the staff at MMT in Chippenham are amazing. Yesterday we booked with Jade & she is so helpful & professional. It’s always a great experience when we book with the team there, we wouldn’t book with... See more

Company replied

Rated 5 out of 5 stars

Always a pleasure booking with Miles Morgan, nothing is to much trouble and always happy to answer any questions you have . The girls in Chippenham branch are all lovely .

Company replied

Rated 5 out of 5 stars

The staff at Chippenham over the last 3 years have been wonderful dealt in the main with Natalie, Jade(s), Ellie and Leah. All professional, approachable and made to feel welcome each visit

Company replied

Rated 5 out of 5 stars

The travel advisors know us. They listen to our requests and aim to find what we’re after. They are also knowledgeable about the travel industry and can advise on locations, flights and companies. MMT... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Travel Agency

Written by the company

Miles Morgan Travel is renowned for its excellent service and competitive prices. Our friendly expert team is second to none and uses their extensive knowledge to create the perfect holiday, just for you. This dedication to customer satisfaction has led to a host of awards, including the Best Travel Agent in the South West and South Wales for the 6th time. Our in-depth experience and proven high levels of service are supported by the financial security of being fully ABTA-bonded.


Contact info

  • Unit 12 Borough Parade Shopping Centre, SN15 3WL, Chippenham, Wiltshire, United Kingdom

  • 01249 566100

4.9

Excellent

TrustScore 5 out of 5

331 reviews

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4.9

All reviews

(331)

3,119 reviews in the last 12 months

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Rated 5 out of 5 stars

A very personal booking experience

A very personal booking experience. Natalie has got to know us to make the booking easier, offering lots of different options, sharing customer feedback and making knowledgeable suggestions. Communication is easy via email, phone and in store to suit your circumstances. Many thanks

February 24, 2026
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Reply from Miles Morgan Travel - Chippenham

Thank you so much for taking the time to write this amazing 5* review. It was a pleasure helping you book your holiday again with us. I really appreciate your kind words, it means a lot.
Kind Regards
Natalie

Rated 5 out of 5 stars

A week in Athens

Very easy process we got just what we wanted with no pressure to sell us any trips or extras,very helpful and knowledgeable staff,brilliant.

March 1, 2026
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Reply from Miles Morgan Travel - Chippenham

Thank you for your 5* review and your lovely feedback. It was a pleasure helping you book your upcoming holiday.
Kind Regards
Jade

Rated 5 out of 5 stars

Natalie was extremely helpful in…

Natalie was extremely helpful in exploring different options for us. She even helped book good seats on our flights. Natalie was very professional, knowledgeable and organised. We would certainly book with Natalie again

February 26, 2026
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Reply from Miles Morgan Travel - Chippenham

Thank you for your lovely review it was pleasure booking your holiday and I hope you have a wonderful time.
Kind Regards
Natalie

Rated 5 out of 5 stars

Very polite and knowledgeable staff…

Very polite and knowledgeable staff nothing to much trouble

February 19, 2026
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Reply from Miles Morgan Travel - Chippenham

Good Afternoon
Thank you so much for taking the time to write this 5* review. We really do appreciate your feedback.
Kind Regards
Karen

Rated 5 out of 5 stars

Friendly staff

Friendly staff, very helpful, nothing was too much trouble.

February 18, 2026
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Reply from Miles Morgan Travel - Chippenham

Thank you so much for your amazing review.
Kind Regards
Jade

Rated 4 out of 5 stars

Madeira break

Natalie - our travel agent - did lots of research to find the holiday that suited us. We were unsure at first how many people would be going and for how long!
It was a pleasure to work with her and to finally book our holiday.
The reason it's not a five star review is because the price quoted on the Jet2 web site was nearly £400 less than the price quoted by Miles Morgan. But because of the work done to sort out the holiday, maybe that wasn't too much extra to pay.

February 25, 2026
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Reply from Miles Morgan Travel - Chippenham

Thank you so much for taking the time to write this review and providing your feedback.
The prices booked at the time was live and fluid pricing which can vary; you may also find that booking through a reputable travel agent can be a little more expensive then booking directly with some operators.
As you know from your previous holidays booked with us we provide excellent customer service and take all the stress out of booking and completing all API details. Plus we are always here should an issue arise.
I hope you feel that booking with your local travel agent especially with all the kind words you have said was worth it.
Kind Regards
Natalie

Rated 5 out of 5 stars

Very efficient

Very efficient, friendly service

February 18, 2026
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Reply from Miles Morgan Travel - Chippenham

Thank you for taking the time to write a 5* review.
We really do appreciate your feedback.
Kind Regards
Leah

Rated 5 out of 5 stars

The lady that helped us was absolutely…

The lady that helped us was absolutely amazing , we booked with our parents who live local to the shop , we are in midlands & I wish this lady was nearer us as I’ve never had such a good experience with travel agents as I have with your company last week
She’s an absolute credit to your company

February 15, 2026
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Reply from Miles Morgan Travel - Chippenham

Thank you so much for such a lovely review it was a pleasure helping your family find the perfect holiday.
Kind Regards
Jade

Rated 5 out of 5 stars

Both of the Miles Morgan staff who…

Both of the Miles Morgan staff who dealt with my booking were excellent. They were efficient, friendly, professional and listened carefully to all requests and queries. They provided reassurance, clear advice and peace of mind.
I would readily use their services again and heartily recommend them to others.
Many thanks,
S.Stagg

February 21, 2026
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Reply from Miles Morgan Travel - Chippenham

Thank you for you review it is very much appreciated
Kind Regards
Jade

Rated 5 out of 5 stars

Excellent service

Excellent service

February 21, 2026
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Reply from Miles Morgan Travel - Chippenham

Thank you very much for your 5* review.
It is always appreciated when customers review our service levels.
Kind Regards
Natalie

Rated 5 out of 5 stars

The person who we saw was very…

The person who we saw was very professional, friendly and fully understood our requirements for our holiday.

February 21, 2026
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Reply from Miles Morgan Travel - Chippenham

Good Afternoon,
Thank you for writing this 5* review and commenting on my professionalism. It was a pleasure to help you plan your holiday.
Kind Regards
Jade

Rated 5 out of 5 stars

Natalie fabulous agent for the company

Natalie was brilliant with her knowledge and helped us with our booking.Friendly and new everything we wanted to know

February 11, 2026
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Reply from Miles Morgan Travel - Chippenham

Good Evening Mr Gray
Thank you so much for your kind words. It was a pleasure helping you again book your next holiday. It means a lot when we receive feedback like this about our service.
Kind Regards
Natalie

Rated 5 out of 5 stars

Our requirements were fully understand…

Our requirements were fully understand and the choice of Villa matched what we were looking for. Hopefully it will be as good as it looks in the picture.

February 17, 2026
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Reply from Miles Morgan Travel - Chippenham

Thank you for your review we really appreciate it and hope you have a lovely holiday.
Kind Regards
Jade

Rated 5 out of 5 stars

Natalie has been really helpful

Natalie has been really helpful, knowledgable and quick to respond to my emails throughout the booking process. It was a fairly complicated trip to put together and I am really pleased with the outcome.

February 6, 2026
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Reply from Miles Morgan Travel - Chippenham

Thank you for your lovey review

I am always happy to help
Kind regards
Natalie

Rated 5 out of 5 stars

Above and beyond

Friendly, knowledgeable and helpful staff who are honest about their ability to fulfill our requirements. As we require disabled access this is not always easy, but Natalie spent time understanding our precise needs and found us the perfect solution.

February 12, 2026
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Reply from Miles Morgan Travel - Chippenham

Thank you so much for writing this fantastic review. I am so glad that we managed to find you something that fitted with your needs.
Kind Regards
Natalie

Rated 5 out of 5 stars

Lovely experience

I visited the store twice and on both occasions the ladies in there were amazing, helpful and very friendly.

February 12, 2026
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Reply from Miles Morgan Travel - Chippenham

Thank you so much for taking the time to write this brilliant 5* review. It really means a lot to us when we receive feedback about our customer service levels.
It was a pleasure helping you find your holiday and look forward to seeing you again soon.
Kind Regards
Natalie

Rated 5 out of 5 stars

Brilliant service

Thank you Leah for booking our next holiday which I am really looking forward to. Leah is very helpful and will go above and beyond to help with everything to do with booking our holiday. Lots of advice and knowledge and every question answered.
Thank you

February 11, 2026
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Reply from Miles Morgan Travel - Chippenham

Thank you for your lovely review
I was very happy to help
Kind regards
Leah

Rated 5 out of 5 stars

All the staff at the Chippenham Branch…

All the staff at the Chippenham Branch are really helpful and always keep you informed of any changes. Always willing to answer questions and find out answers from travel companies. Highly recommend. Will always use Miles Morgan to book my holidays.

February 4, 2026
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Reply from Miles Morgan Travel - Chippenham

Thank you so much for your 5-star review! Your recommendation means a great deal to us, and we’re so pleased you choose Miles Morgan for your holidays. We look forward to planning your next trip!

Kind Regards,
Chippenham Team

Rated 5 out of 5 stars

Very helpful and friendly advisers.

Very helpful and friendly advisers.

February 10, 2026
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Reply from Miles Morgan Travel - Chippenham

Thank you for taking the time to provide us with a 5* review. I am glad that we were able to assist you with your holiday.
Kind Regards
Natalie

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