Miles Morgan Travel - Chippenham Reviews 

331
TrustScore 5 out of 5

4.9

Unit 12 Borough Parade Shopping Centre, SN15 3WL Chippenham, Wiltshire, GB


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Rated 5 out of 5 stars

All the staff at MMT in Chippenham are amazing. Yesterday we booked with Jade & she is so helpful & professional. It’s always a great experience when we book with the team there, we wouldn’t book with... See more

Company replied

Rated 5 out of 5 stars

Always a pleasure booking with Miles Morgan, nothing is to much trouble and always happy to answer any questions you have . The girls in Chippenham branch are all lovely .

Company replied

Rated 5 out of 5 stars

The staff at Chippenham over the last 3 years have been wonderful dealt in the main with Natalie, Jade(s), Ellie and Leah. All professional, approachable and made to feel welcome each visit

Company replied

Rated 5 out of 5 stars

The travel advisors know us. They listen to our requests and aim to find what we’re after. They are also knowledgeable about the travel industry and can advise on locations, flights and companies. MMT... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Travel Agency

Written by the company

Miles Morgan Travel is renowned for its excellent service and competitive prices. Our friendly expert team is second to none and uses their extensive knowledge to create the perfect holiday, just for you. This dedication to customer satisfaction has led to a host of awards, including the Best Travel Agent in the South West and South Wales for the 6th time. Our in-depth experience and proven high levels of service are supported by the financial security of being fully ABTA-bonded.


Contact info

  • Unit 12 Borough Parade Shopping Centre, SN15 3WL, Chippenham, Wiltshire, United Kingdom

  • 01249 566100

4.9

Excellent

TrustScore 5 out of 5

331 reviews

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4.9

All reviews

(331)

3,119 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service

Excellent service, prompt replies to emails/ phone calls. Always polite and nothing is too difficult to sort attitude. Natalie listens carefully to what is said and tunes in to what the customer wishes or desires. Would highly recommend MMT to anyone

April 18, 2026
Miles Morgan Travel - Chippenham logo

Reply from Miles Morgan Travel - Chippenham

Thank you Jackie for writing this excellent review. It was a pleasure helping you with your holiday and I do my best to assist all our customers.
Kind Regards
Natalie

Rated 5 out of 5 stars

Natalie is so helpful and knows what I…

Natalie is so helpful and knows what I want and what I need.....
Natalie also knew that I wanted a river cruise for 2027 and found us a very suitable one at a good price.
We can't praise her enough.

April 8, 2026
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Reply from Miles Morgan Travel - Chippenham

Thank you for your kind words and writing this 5* review.
It is always a pleasure helping you with your holiday plans.
Kind Regards
Natalie

Rated 5 out of 5 stars

Really helpful and knowledgeable

Really helpful and knowledgeable. Great staff as always and we got exactly what we were looking for

April 12, 2026
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Reply from Miles Morgan Travel - Chippenham

Thank you for your lovely review it was a pleasure booking your holiday I hope you have a lovely time.
Kind Regards
Jade

Rated 5 out of 5 stars

Staff friendly

Staff friendly, willing to go above and beyond to get the right holiday.

April 8, 2026
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Reply from Miles Morgan Travel - Chippenham

Thank you very much for your lovely review.
I am always very happy to help and found you the best offers
Kind regards
Jade

Rated 5 out of 5 stars

Very good communication

Very good communication. Lovely efficient service

April 8, 2026
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Reply from Miles Morgan Travel - Chippenham

Thank you so much for taking the time to write this 5* review.
Kind Regards
Jade

Rated 5 out of 5 stars

The knowledge of Natalie from her first…

The knowledge of Natalie from her first hand experience.

April 8, 2026
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Reply from Miles Morgan Travel - Chippenham

Thank you so much for taking the time to write this 5* review. It was a pleasure helping you book your fabulous upcoming holiday.
Kind Regards
Natalie

Rated 5 out of 5 stars

Jade knows what we like now.

Jade knows what we like now.
She has it ready for when I go in
In my eyes she goes above and beyond.
A pleasure to deal with.

April 1, 2026
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Reply from Miles Morgan Travel - Chippenham

Thank you so much for your wonderful review.
I am always happy to help
Kind regards
Jade

Rated 5 out of 5 stars

Natalie was excellent

Natalie was extremely knowledgeable and friendly! We called in just to ask some questions and we were so impressed we booked a cruise!! Really pleased with all the info provided will definitely use them again.

April 8, 2026
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Reply from Miles Morgan Travel - Chippenham

Thank you so much for the kind words you have put in this review. It means a lot when customers write such wonderful reviews. It was a pleasure helping you with this booking and I look forward to assisting you again in the future.
Kind Regards
Natalie

Rated 5 out of 5 stars

The person dealing with my booking was…

The person dealing with my booking was helpful and prepared to check out answers to my questions. She also checked up on other potential holidays and emailed results to me promptly.

March 26, 2026
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Reply from Miles Morgan Travel - Chippenham

Thank you for your lovely review! I’m so glad I could help answer your questions and find some great options for you. I look forward to helping with your holiday plans again soon!

Kind regards,
Leah

Rated 5 out of 5 stars

Knowledgeable

Knowledgeable, friendly and courteous staff. We were enquiring about booking our first cruise. Their expertise shown through and made what seemed to be a complicated laborious process so simple. Very helpful advice given and gratefully received.

March 27, 2026
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Reply from Miles Morgan Travel - Chippenham

Thank you so much for taking the time to write this 5* review. We really do appreciate your feedback.
Kind Regards
Karen

Rated 5 out of 5 stars

Flight only booking for USA

Very helpful as we already had some information on flights but there was an issue on booking & the price had gone up. We are booked on a different airline & airport for a better price. Would have taken ages or not at all if i had tried to book myself. Thanks Stacey.

March 30, 2026
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Reply from Miles Morgan Travel - Chippenham

Thank you for taking the time to write this review. It was a pleasure helping you.
Kind Regards
Jade

Rated 5 out of 5 stars

always received great attention with…

always received great attention with all the staff

February 28, 2026
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Reply from Miles Morgan Travel - Chippenham

Thank you so much for your kind words and taking the time to write this 5* review.
It was a pleasure to help you.
Kind Regards
Leah

Rated 5 out of 5 stars

They where very helpful and when…my holiday to SA

They where very helpful and when something was not right there was no problem with changing it

March 25, 2026
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Reply from Miles Morgan Travel - Chippenham

Thank you for your review it was lovely to meet you and I hope you have a great time when you visit your family
Kind Regards
Leah

Rated 5 out of 5 stars

Great customer service always got the…

Great customer service always got the answers for my questions friendly and polite and I have recommended you to family and

February 28, 2026
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Reply from Miles Morgan Travel - Chippenham

Thank you so much for your kind words. It was a pleasure assisting you with your holiday.
I am always more than happy to help.
Kind Regards
Natalie

Rated 5 out of 5 stars

Excellent experience

Excellent experience really helpful and informative. Can’t fault the service. Natalie looked after us amazingly and all went away really happy .

March 6, 2026
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Reply from Miles Morgan Travel - Chippenham

Hi Paula,
Thank you so much for taking the time to write this amazing review. It was a pleasure helping you all with your holiday booking.
Kind Regards
Natalie

Rated 5 out of 5 stars

Friendly and professional service with…

Friendly and professional service with a speedy response to our requests. Jade from the Chippenham branch is great

March 4, 2026
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Reply from Miles Morgan Travel - Chippenham

Thank you so much for your kind review! I’m really pleased I could help and provide a speedy service. I look forward to assisting you again soon!!

Kind regards,
Jade

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