Miles Morgan Travel - Wells Reviews 

409
TrustScore 5 out of 5

4.9

18 High Street, BA5 2SG Wells, Somerset, GB


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Rated 5 out of 5 stars

Excellent service. On initial visit I was given a basic quote for the proposed holiday. Made an appointment a week later with same Travel Specialist(TS)and took a second traveller with me, we looked a... See more

Company replied

Rated 5 out of 5 stars

We always go to Sarah Phillips for advice and booking a holiday. We always get an honest description of our chosen holiday. We have jokenling said that the only thing missing is a cup of coffee. We wi... See more

Company replied

Rated 5 out of 5 stars

As usual we had brilliant service from the staff at the Wells branch. On this occasion we were helped by Jo, who was professional and knowledgeable. She helped us choose our holiday to the Canaries ne... See more

Company replied

Rated 5 out of 5 stars

We’ve just booked our third cruise with Andrea at Wells, and we couldn’t be more excited! 🛳️ To top it off, Andrea managed to get our family a room right next to us, which is just perfect. S... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Travel Agency

Written by the company

Miles Morgan Travel is renowned for its excellent service and competitive prices. Our friendly expert team is second to none and uses their extensive knowledge to create the perfect holiday, just for you. This dedication to customer satisfaction has led to a host of awards, including the Best Travel Agent in the South West and South Wales for the 6th time. Our in-depth experience and proven high levels of service are supported by the financial security of being fully ABTA-bonded.


Contact info

  • 18 High Street, BA5 2SG, Wells, Somerset, United Kingdom

  • 01749 671660

4.9

Excellent

TrustScore 5 out of 5

409 reviews

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4.9

All reviews

(409)

3,128 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Helpful & knowledgeable.

Helpful & knowledgeable.

April 16, 2026
Miles Morgan Travel - Wells logo

Reply from Miles Morgan Travel - Wells

Thank you for leaving a lovely review. I'm happy I was able to assist you with your holiday plans. Kind regards, Emilie

Rated 5 out of 5 stars

Best Travel Agent

The Staff are helpful, excellent service, friendly and attention to detail in finding the right holiday for me. This is an agent that I trust in travel. I would not book anywhere else other than Miles Morgan. I always recommend Miles Morgan to anyone after booking a holiday for myself.

April 15, 2026
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Reply from Miles Morgan Travel - Wells

Hello Many thanks for your 5* review, it was a pleasure helping you find your holiday Kind Regards Jo

Rated 5 out of 5 stars

Friendly helpful and efficient service

Friendly helpful and efficient service

April 10, 2026
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Reply from Miles Morgan Travel - Wells

Thank you for leaving me a 5 star review, I really apricate it. It was my pleasure to book your cruise for you again.
I hope to see you both soon.

Kind regards

Andrea

Rated 5 out of 5 stars

Friendly and efficient sales staff

Jo is always so friendly and helpful. It is nice to deal with someone who is so efficient that it will make me go to Miles Morgan first now for all my holiday enquiries

April 10, 2026
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Reply from Miles Morgan Travel - Wells

Good morning, Thankyou for your lovely kind words, many thanks for coming back and booking with me! See you soon - Jo

Rated 5 out of 5 stars

I went in to the Wells office for…

I went in to the Wells office for information and came out having booked the main part of the holiday.
The reason is I was super impressed by the professionalism friendliness and knowledge of the advisor I spoke to. Jo was start to finish excellent. Everything was handled so well I felt why on earth would I not go ahead? My questions were answered and I have no doubt that as other queries occur they will be dealt with as efficiently as now.
The whole process was quick, easy (for us) and simply worked very well. Happy days

April 9, 2026
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Reply from Miles Morgan Travel - Wells

Good morning, Many thanks for your 5* review! It was a pleasure helping you with your holiday and see you soon - Jo

Rated 5 out of 5 stars

Friendly efficient and comprehensive…

Friendly efficient and comprehensive service from the staff

April 3, 2026
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Reply from Miles Morgan Travel - Wells

Thank you for leaving a lovely review. I'm glad we could assist you with your holiday plans again. Kind regards, Emilie.

Rated 5 out of 5 stars

Jo was very professional in how she…

Jo was very professional in how she dealt with my enquiry and the holiday is booked without any fuss

March 27, 2026
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Reply from Miles Morgan Travel - Wells

Hello - many thanks for your kind words and 5* review, it was a pleasure helping you book your trip see you soon Jo - Travel Specialist

Rated 5 out of 5 stars

Andrea was knowledgeable

Andrea was knowledgeable, friendly, helped us with our questions. She gave us all the information requested, advised what she would choose if in our position but ensured that we made the final decision without any pressure from her.

March 31, 2026
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Reply from Miles Morgan Travel - Wells

Thank you for the 5 star review, it was my pleasure to help book your special holiday. It will be the perfect way to celebrate your Golden wedding anniversary. I will look forward to seeing you both again soon.

Kind regards

Andrea

Rated 5 out of 5 stars

Staff

Staff - Andrea at the Wells office could not be more helpful. Her assistance is second to none.

March 26, 2026
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Reply from Miles Morgan Travel - Wells

Thank you for the 5 Star review Susan, it was my pleasure to help book your holiday again. I will look forward to seeing you soon.

Kind regards
Andrea

Rated 5 out of 5 stars

Visit to Isles of Scilly

This was not our first experience with Miles Morgan and we were lucky to have the same person to deal with our request.
The Scilly Isles were fully booked for our dates.However two days later the representative phoned to offer a cancellation at a suitable hotel.
This was booked. We received five star treatment throughout the booking process.

March 8, 2026
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Reply from Miles Morgan Travel - Wells

Many thanks for your 5* review

Rated 5 out of 5 stars

Very approachable and helpful

Very approachable and helpful . Staffed with people who know how to inspire confidence.

March 15, 2026
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Reply from Miles Morgan Travel - Wells

Thank you for the lovely review, it was my pleasure to help with your booking again.
Kind regards

Andrea

Rated 5 out of 5 stars

Emilie was really helpful and spent…

Emilie was really helpful and spent time exploring options with me. All the staff are knowledgeable about different destinations and try to find the best fit for each customer.

March 14, 2026
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Reply from Miles Morgan Travel - Wells

Thank you for leaving a lovely review. I'm glad I was able to assist you with your holiday plans. Best regards, Emilie

Rated 5 out of 5 stars

They listen and spend time with you

They listen to what you want and do their utmost to achieve those requirements.
They are always ready to spend time looking at options to see what best suits needs.

March 10, 2026
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Reply from Miles Morgan Travel - Wells

Thank you for your kind words

Rated 5 out of 5 stars

Great Team

Very helpful, efficient staff

March 10, 2026
Miles Morgan Travel - Wells logo

Reply from Miles Morgan Travel - Wells

Hello - Many thanks for your 5* review and I hope you have a wonderful holiday - Jo

Rated 5 out of 5 stars

Excellent

Excellent, as always.

March 10, 2026
Miles Morgan Travel - Wells logo

Reply from Miles Morgan Travel - Wells

Thank you for leaving a 5 star review. It's always a pleasure. Kind regards, Emilie

Rated 5 out of 5 stars

A great experience

We were looked after by a very knowledgeable member of the team, Jo, and the whole booking process for our special holiday was a great experience. There is a lovely atmosphere in the shop and everyone made us feel very welcome. Many thanks to Jo and her colleagues.

March 3, 2026
Miles Morgan Travel - Wells logo

Reply from Miles Morgan Travel - Wells

Hello - Many thanks for your 5* review, it was an absolute pleasure helping you plan your amazing holiday! Kind Regards Jo

Rated 5 out of 5 stars

Patient and knowledgeable staff

Patient and knowledgeable staff

Emilia was very helpful . Quick to get quotes out to us and to tweak the details to fit us perfectly.

March 1, 2026
Miles Morgan Travel - Wells logo

Reply from Miles Morgan Travel - Wells

Thank you for leaving a lovely review and thank you for booking with us again! Kind regards, Emilie

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