I have been using the blue coconut tan foam for about 9 months now and I’m obsessed, of all the tans I’ve used over the years, including Bali Body, St Tropez, and Bondi Sands this is by far the best f... See more
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Shocking customer service. No number just email address. I have a faulty spray tan machine and having problems getting replacement/refund company not responding to emails. Have sent proof as stipulate... See more
We ordered a home delivery nearly two weeks ago and it still ahsnt arrived. Ive emailed the company three times and we've had no response.. there's no phone number so at the moment we are stuck as to... See more
Absolutely no customer service at all. My orders gone missing, tracking states its still 'in transit' and i have had no reply's to any of my emails and still no product delivered or refund issued.... See more
Company details
Information provided by various external sources
At MineTan, our range covers every option under the sun, so you can choose the tan that’s perfect for you… a tan that’s all “mine”. After all everyone’s different — we all have different skin tones, different tanning preferences and different occasi...
Contact info
Market Street 80, 3205, South Melbourne, Australia
- minetanbodyskin.com
Takes about 45 min to an hour just to…
Takes about 45 min to an hour just to spray the whole body. The spray is weak and barely works. Piece of garbage don’t waste your money …
DO NOT SPEND HOUR MONEY
DO NOT SPEND HOUR MONEY! They buy fake reviews on their website they will not be able to refund your money for they’re messed up solutions
Shocking customer service
Shocking customer service. No number just email address. I have a faulty spray tan machine and having problems getting replacement/refund company not responding to emails. Have sent proof as stipulated in their terms and conditions - nothing. Please do not purchase items from this company as I may need to go through trading standards, insurance to get the money back.
So I have tried this tan double dark…
So I have tried this tan double dark and ultra dark it last 6 to 7 days however you must exfoliate before and must use scrunchie when washing I use just my hands.
I used to model f9r fantasy tan 20byears ago amd it's good tan
I am just starting my business I am.not sure if I cam buy wholesale ?
Definitely NOT an extra dark tan!
I didn’t realise items aren’t dispatched from the UK but it did arrive quite quickly. Unfortunately I had high hopes about this ‘extra dark’ tanning mist. I currently use another brand which is perfect but typically it’s yet another discontinued item!
The tan is very watery. I just tried a little on my arm. Extra dark? I have darker bronzing powders! It’s more of a light colour! Not worth it at all.
I won’t be using it again.
moisturizing after sun gel
Got the moisturizing after sun gel and not only did it not work- it also turned into a watery mess almost overnight after opening. Don’t waste your money.
Just terrible
Just terrible, the correspondence is just seriously bad, they have no interest in solving any issues like a £200 order that hasn't turned up after being told for the last 4 weeks to 'wait for next week' one box arrived completely wrecked and the other is no where to be seen. They should take a leaf out of other professional beauty suppliers and look after their customers. Thankfully I have never had this issue with any of my other suppliers and going forward will not being using them. I wish I hadn't bothered to try them out in the first place, constant headache. Having to now raise this through PayPal, as I am getting nowhere with the company.
Wow why is there so many bad reviews on…
Wow why is there so many bad reviews on this item and company.
It's not sent from the UK. But delivery is quick.
The bottle that came with machine had leaked but that was the fault of delivery company.
Any now on to the tan liquid and machine.
Done my whole body with no problems at all.
Washed off after an hour. And was like where's my tan gone. A few hours later it's back looking nice. As still activates.
No streaks.
No looking orange.
I actually look like I have had a holiday in the sun.
I have used lots of fake tans but this is one of the best and i will be using this company for all my refills.
If you buy just make sure you read instructions properly and you will have no problems at all.
If you see all bad reviews don't let it put you off as I nearly did.
Great job mine tan. Definitely worth a 5star from me.
Received my tan machine with no…
Received my tan machine with no problems, the machine it’s self isn’t great. It has no constant spray just a puff of spray now and again. So not an even tan, the tan I did get was a lovely colour just very streaky.
Absolutley terrible company to deal…
Absolutley terrible company to deal with. Did not arrive just kept getting emails saying Fedex said it will arrive but did not. My daughters birthday is tomorrow but they don't care about that ! DO NOT buy from this company thank god I used Paypal so will get a refund with my case open. Otherwise do not think I would of got back my £93.00
Non existent customer service
Terrible product. Virtually non existent customer service. The spray machine is awful and despite my emailing them no less than 10 times I received no appropriate response other than a standard email. In the end I approached a BBC consumer program who dealt with the matter on my behalf and hallelujah I received a full refund. Avoid this company!
IF I COULD GIVE NO STARS I WOULD
This service is absolutely appalling!!!! It takes ages to even get a bloody response from them on email! There number that is also on the bottom of the email is missing a number... bit dodge!
I ordered stuff that I have STILL waiting for since over a month ago!!!
I WANT MY MONEY BACK!!!!
Terrible product
Terrible product, even worse customer service. The sprat tan machine is just awful and they do not accept returns despite it being of poor quality and faulty.
Love love love 🥰 the self tan machine…
Love love love 🥰 the self tan machine is amazing,the products are amazing , I'm about to order a new machine for pro tanning and switch to this brand for my clients, was kinda shocked at all the bad reviews but maybe was just teething problems being quite a newish company ❤️
DO NOT ORDER FROM THIS COMPANY
DO NOT ORDER FROM THIS COMPANY
Ordered nearly 6 weeks ago and have not received my item I’ve also payed in full customer service is disgusting no help whatsoever I feel like I’ve been robbed
No customer service at all!
Absolutely no customer service at all. My orders gone missing, tracking states its still 'in transit' and i have had no reply's to any of my emails and still no product delivered or refund issued. Ordered through mine tans sister company: btan.rocks
There is no contact number o get in touch with anyone either. Even tried their Facebook messenger - Nothing!
Safe to say this will be the last order I make withh this company.
Scam
They sent me a defective product and they literally blocked me when i contacted them to get help. i'm really shocked
Only giving one star Sherry in customer…
Only giving one star Sherry in customer care team came back to my email as I received incomplete order that seemed to take forever to arrive.
She asked me to take photos and invoice details and send back.
It came Without The tan product which was included in the deal.
Heard NOTHING back
Very unprofessional
Only gave one star as wouldn’t let me leave a review otherwise.
Avoid at all costs!
******AVOID*******
******AVOID*******
I would give this a minus if possible! Terrible customer service! I received an incomplte order that I paid in full for. I've been messaging them for 3 weeks now asking for my goods, and still no reply!
Worst company I have ever used
Worst company I have ever used, firstly I waited 2 and a half weeks on my solution to arrive and the customer service I received while waiting on my product is shocking. I received the solution and it has turned 3 of my clients green so I used it on myself and obviously followed all the correct procedures and within an hour and a half I was green all over had to scrub my skin red raw to get it off. I’ve emailed the company many times an it is excuse after excuse. I’ve been a beauty therapist for years and this is the worst product I’ve ever used AVOID THIS COMPANY TOTAL SCAM.
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