I have been using the blue coconut tan foam for about 9 months now and I’m obsessed, of all the tans I’ve used over the years, including Bali Body, St Tropez, and Bondi Sands this is by far the best f... See more
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Shocking customer service. No number just email address. I have a faulty spray tan machine and having problems getting replacement/refund company not responding to emails. Have sent proof as stipulate... See more
We ordered a home delivery nearly two weeks ago and it still ahsnt arrived. Ive emailed the company three times and we've had no response.. there's no phone number so at the moment we are stuck as to... See more
Absolutely no customer service at all. My orders gone missing, tracking states its still 'in transit' and i have had no reply's to any of my emails and still no product delivered or refund issued.... See more
Company details
Information provided by various external sources
At MineTan, our range covers every option under the sun, so you can choose the tan that’s perfect for you… a tan that’s all “mine”. After all everyone’s different — we all have different skin tones, different tanning preferences and different occasi...
Contact info
Market Street 80, 3205, South Melbourne, Australia
- minetanbodyskin.com
LOVE LOVE LOVE LOVE
I was really skeptical to purchase their spray tan machine and solution bundle. I even tried canceling the order after seeing all the negative reviews. I thought I was duped into a scam. However, my order arrived 3 days after placing the order (I live in Chicago and I believe it was shipped from Nashville, TN).
I have been an avid spray tanner for years and years. Its expensive to have a monthly unlimited membership at a tanning salon so I thought I’d test this out. It would save me a lot of money in the long run!
I tried it and loved it! It will take me a bit to get used to it and get everything even. However as I used it more and more in my first session, i was able to get the hang of it pretty quickly and eventually get it all evenly. It was so awesome! The tan looks just like the tan Id get from my salon. I love it! I just hope the machine works for a really long time. The solution had no smell and even smelled sweet. Nothing like a spray tan smell! I didnt even know that was possible.
Cleanup is SUPER easy. I did it standing in the tub and just rinsed it after. Even before I rinsed it it barely made a mess at all and it rinsed clean very quickly and easily. Im really excited to purchase more bottles of tanning solution. I even want to use it for my mom and sister for my sisters wedding! Im so excited about this little machine.
Part of my Order (UK13133) not…
Part of my Order (UK13133) not received. Ordered 01/05/21 one bottle of med tan solution and one bottle darker than dark soliton! Got an email over a week later to say my order was in hold as darker than dark was out of stock, I responded to say I’d have the next darkest one or a refund. Then replied to say the darker than dark was back in stock, which I received 21/5/21 but no medium dark solution ?? I have emailed several times and sent pictures of the packaging as requested and now they’re aren’t responding to my emails!! I would advise anyone to steer clear it this robbing company!!
Just awful!
Just awful!!
Used their machine and it’s burnt my hand so I can’t work for a while,
Was told a refund was processed. Nothing has been refunded yet.
it is saying 20% off for new customers…
it is saying 20% off for new customers never received a code even 3 emails has been sent, was told its on the left somewhere , I WOULD NOT SEND YOU 3 EMAILS IF I WOULD OF SEEN ON THE LEFT.
LOOKS LIKE SCAM AFTER THIS
Never received my product ordered in…
Never received my product ordered in April. No email that works and it cost $29.98. Not ok
Bad Customer Service - Especially around Customs
My items are stuck in Customs and their Customer Service team have offered zero help to try and resolve. They have the relationship with the Courier and therefore their responsibility. The order was place on 23rd April and still not heard anything.
I have received a number of other items from other suppliers, which have been shipped from outside of the UK, and have gone through Customs with minimal disruption.
Please get a grip and sort this out!
Worst customer service ever
Worst customer service ever. Package is stuck in customs and at the beginning the communication was great but they haven’t responded to my last two emails leaving me wonder will it ever arrive, will I get a refund, who knows. Do yourself a favour and order from someone else or order from Amazon with next day delivery. Have been waiting for this package now for nearly a month.
Amazing product
Amazing product. The home spray tan kit is so easy to use and so light weight.
The colour range is also very good. Will only buy this tanning product from now on.
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