Minifigs.me Reviews 5,025

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 640 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, noting that items are just as described and arrive in excellent condition. Many appreciate the wide selection and customization options, which allow for unique and personalized gifts. The delivery service is frequently highlighted for its speed and efficiency, with many orders arriving promptly and well-packaged. Reviewers also commend the company's service, noting polite professionalism and quick resolution of any issues. However, some people experienced significant delays with their orders, with packages not arriving or being returned to the sender, causing frustration. A few other people also felt that some items arrived with missing or broken pieces, or that the paint on custom figures peeled off quickly. There were also occasional mentions of damaged packaging and a lack of options for specific customizations like hair color.

What people talk about most

Product

Customers had positive experiences with product, praising the quality, variety, and customization options... See more

Delivery service

Consumers generally report positive experiences with delivery service, often highlighting fast shipping and... See more

Quality

Customers consistently note positive experiences with quality, praising the excellent and top-quality... See more

Order

Clients share positive opinions on order, with many reviewers expressing satisfaction with the speed and... See more

Service

Reviewers mention positive feedback about service, often describing it as excellent, great, and top quality.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We designed a custom Minifig as a birthday gift. It arrived quickly and looked fantastic in its cute box. There was one tiny accessory that was not included in the box; I emailed the customer service... See more

Company replied

Rated 5 out of 5 stars

Love love love this site. Huge variety of Lego at great prices. There was a wee mistake with my last order which they corrected immediately. No fuss just polite professionalism. Brilliant. Will be ord... See more

Company replied

Rated 5 out of 5 stars

Awesome company that understands joy. When the world is full of companies that steal from old people, you have to respect the ones that help bring joy to the world. I can't wait to purchase t... See more

Company replied

Rated 5 out of 5 stars

Items where just as described and came in excellent condition. I just wish they made more celebrity minifigures like Britney Spears or Katy Perry:( Overall, very happy with my purchase and will b... See more

Company replied


Company details

  1. Toy Manufacturer
  2. Craft Store
  3. Gift Shop

Written by the company

Based in Sheffield, UK. Experts at making all your minifig-based dreams come true. We custom print new minifigures onto genuine lego parts based on your specifications, along with hundreds of our own designs. We pride ourselves on friendly, professional and expert service - because this kind of thing is meant to be fun, right?


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Great customer service

Great customer service
I actually made an error on the personalisation and with a quick email to the customer service team, they resolved it for me and didn't delay the delivery either

Whenever i want a bespoke Mini Figure - MiniFigs are genuinely the only place i will go

March 11, 2026
Unprompted review
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Reply from Minifigs.me

Thank you Emma for the lovely review! I'm glad our team could help!!

Rated 5 out of 5 stars

Perfectly made

Perfectly made, all personalization came out exactly as requested! Son used these as his “Bridegroom” proposals for his wedding!

March 12, 2026
Unprompted review
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Reply from Minifigs.me

Amazing thank you! Its a great idea to use them for that!

Rated 5 out of 5 stars

Package arrived early

Package arrived early, nice quality, cute packaging and looks just like I thought

March 15, 2026
Unprompted review
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Reply from Minifigs.me

Thanks for the 5 stars!!

Rated 5 out of 5 stars

Excellent service and arrival time

Excellent service and arrival time. The shipping cost wasn't desirable, but that's due to tariffs, not the shop. I'm incredibly satisfied with my purchase.

March 17, 2026
Unprompted review
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Reply from Minifigs.me

Thank you for the review, we are so glad that your order arrived promptly! :)

Rated 5 out of 5 stars

Above and beyond

Above and beyond! My son was very happy and you can tell it’s a company that really cares to deliver. Louise

April 1, 2026
Unprompted review
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Reply from Minifigs.me

I am glad that comes across in the work that we do :) Thanks for the 5 stars!!

Rated 5 out of 5 stars

The mini figures and extra were…

The mini figures and extra were fantastic. We got these gifts as a thank you for leadership in our Cub Scout pack. Everyone loved them.

April 13, 2026
Unprompted review
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Reply from Minifigs.me

We are so glad that everyone loved the figures, thank you for the review!

Rated 5 out of 5 stars

The figures I ordered are extremely…

The figures I ordered are extremely well made and slot in nearly seamlessly into my lego collection. The selection is unparalleled. Good prices. Fast shipping.

April 13, 2026
Unprompted review
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Reply from Minifigs.me

Amazing thank you for the 5 stars!

Rated 4 out of 5 stars

ALMOST perfect

Excellent packaging and a nice variety of pieces. At another store I’d physically made my girlfriend a figure and wasn’t satisfied with my options for my own, and minifigs.me let me have much more fun with it since it’s online and not as restricted as the official LEGO one. The ONLY THING I’d ask for is some custom faces!! I wanted a specific custom one they already had but it was male instead of female and I ended up drawing eyelashes on to try and improve it. Overall would be a 5/5 but I think there’s a lot of potential with that part and I know I would reorder a head piece if they could do that for me :)

April 11, 2026
Unprompted review
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Reply from Minifigs.me

Thank you for the lovely review, we are so pleased to hear that we could help you to make the perfect minifigure for your girlfriend. You may not have spotted it but we do actually offer custom heads! We have our "edit head" product, where you can request small design edits to our existing heads. We also offer bespoke heads where our design team will create a brand new head design from scratch based on your reference images / descriptions. Do get in touch with our team if you ever need help with a future order, we hope your girlfriend loves the figure :)

Rated 5 out of 5 stars

good

good, quick delivery

February 4, 2026
Unprompted review
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Reply from Minifigs.me

Thanks for the review!

Rated 5 out of 5 stars

I love the product

I love the product. They had a disclaimer of upto 5 weeks delivery and fortunately it came at the end of it despite the regional turmoil in middle east. Will definitely buy again and will recommend to friends.

March 30, 2026
Unprompted review
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Reply from Minifigs.me

We are so glad it arrived safely! Thanks for the review :)

Rated 5 out of 5 stars

Very fast shipping

Very fast shipping, especially coming from UK. Unique figures you can't find anywhere else.

February 18, 2026
Unprompted review
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Reply from Minifigs.me

Great to hear, thanks for leaving a review :)

Rated 1 out of 5 stars

Hello, help needed

Hello, The order didn’t come to the given address, i still don’t have the order with me. Please help me, it’s already been two months.

April 2, 2026
Unprompted review
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Reply from Minifigs.me

Hello, we are sorry to hear that your order did not arrive. It seems that this got marked for return as you were not home when they tried to deliver this. Please get in touch with our team at contact@minifigs.me so we can help. Thank you.

Rated 5 out of 5 stars

Unique and great products

Unique and great products. All of my orders have been shipped in a timely manner. A very good store to do business with.

January 2, 2026
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Reply from Minifigs.me

We are so grateful for the kind review, thank you :)

Rated 2 out of 5 stars

Figures arm Fell of

ordered some figures which are already quite expensive for the price. After some time (I’m not even sure how long), one of the LEGO figure’s arms fell off.

This is very disappointing, especially since a single figure costs around 20–30 euros.

April 1, 2026
Unprompted review
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Reply from Minifigs.me

We are sorry to hear that the arm fell off your figure! Lego minifigure arms are made to be detachable, however they do require some force to be removed. Please email us at contact@minifigs.me so that our team can look into this for you. Thank you.

Rated 5 out of 5 stars

Good customer service !!

I had a delivery problem and the customer service was great :)

March 5, 2026
Unprompted review
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Reply from Minifigs.me

We are so happy we could help, thank you for the review :)

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