Minifigs.me Reviews 5,025

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 640 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, noting that items are just as described and arrive in excellent condition. Many appreciate the wide selection and customization options, which allow for unique and personalized gifts. The delivery service is frequently highlighted for its speed and efficiency, with many orders arriving promptly and well-packaged. Reviewers also commend the company's service, noting polite professionalism and quick resolution of any issues. However, some people experienced significant delays with their orders, with packages not arriving or being returned to the sender, causing frustration. A few other people also felt that some items arrived with missing or broken pieces, or that the paint on custom figures peeled off quickly. There were also occasional mentions of damaged packaging and a lack of options for specific customizations like hair color.

What people talk about most

Product

Customers had positive experiences with product, praising the quality, variety, and customization options... See more

Delivery service

Consumers generally report positive experiences with delivery service, often highlighting fast shipping and... See more

Quality

Customers consistently note positive experiences with quality, praising the excellent and top-quality... See more

Order

Clients share positive opinions on order, with many reviewers expressing satisfaction with the speed and... See more

Service

Reviewers mention positive feedback about service, often describing it as excellent, great, and top quality.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We designed a custom Minifig as a birthday gift. It arrived quickly and looked fantastic in its cute box. There was one tiny accessory that was not included in the box; I emailed the customer service... See more

Company replied

Rated 5 out of 5 stars

Love love love this site. Huge variety of Lego at great prices. There was a wee mistake with my last order which they corrected immediately. No fuss just polite professionalism. Brilliant. Will be ord... See more

Company replied

Rated 5 out of 5 stars

Awesome company that understands joy. When the world is full of companies that steal from old people, you have to respect the ones that help bring joy to the world. I can't wait to purchase t... See more

Company replied

Rated 5 out of 5 stars

Items where just as described and came in excellent condition. I just wish they made more celebrity minifigures like Britney Spears or Katy Perry:( Overall, very happy with my purchase and will b... See more

Company replied


Company details

  1. Toy Manufacturer
  2. Craft Store
  3. Gift Shop

Written by the company

Based in Sheffield, UK. Experts at making all your minifig-based dreams come true. We custom print new minifigures onto genuine lego parts based on your specifications, along with hundreds of our own designs. We pride ourselves on friendly, professional and expert service - because this kind of thing is meant to be fun, right?


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very nice experience and friendly support

I made a mistake customizing one of the tops because of a copyright problem and the support was very friendly and changed the shirt immediately. They refund worked perfectly and the shipping was fast.

February 14, 2026
Unprompted review
Minifigs.me logo

Reply from Minifigs.me

We are so glad to hear we could help you find a suitable alternative, thanks for the review :)

Rated 5 out of 5 stars

Great shop

Very nicely done figures. High quality, fast and safe shipping and very kind customer service. Could not be more happy and I will buy again. :)

February 26, 2026
Unprompted review
Minifigs.me logo

Reply from Minifigs.me

We are so glad to hear that you are happy with the service and your minifigures, we hope you will order again soon, thank you :)

Rated 5 out of 5 stars

Quick delivery

Quick delivery. Product as expected. All good!

March 29, 2026
Unprompted review
Minifigs.me logo

Reply from Minifigs.me

Pleased to hear it, thank you!

Rated 5 out of 5 stars

Family tree

.asking ourselves a wonderful family tree with minifigs!

March 29, 2026
Unprompted review
Minifigs.me logo

Reply from Minifigs.me

We are so glad you found what you were looking for, thank you :)

Rated 5 out of 5 stars

Smooth Delivery

The experience was great. The delivery was smooth and I was satisfied with my order.

February 24, 2026
Unprompted review
Minifigs.me logo

Reply from Minifigs.me

Brilliant thank you so much for your 5 stars!

Rated 5 out of 5 stars

could not recommend minifigs enough

minifigs customer service was amazing with resolving the issue i initially had with my order.

originally, when i placed my order, i chose it to be delivered with yodel. i had to contact yodel numerous times in order to attempt to receive any form of update about my parcel (as they had randomly marked it as delivered) to which they did not know at all where it was and believed it had been lost. this took multiple weeks of back and forth with them to resolve nothing.
however, i contacted the company minifigs directly in desperation to see if anything could be done. not did they only immediately get back to me, but they also sent out a parcel (free of charge) with next day delivery in order to replace the one id lost to allow it to come in time for the special occasion that it had been bought for.

i cannot thank them as a company enough. i really do recommend them for any personalised special occasion gifts.

February 14, 2026
Unprompted review
Minifigs.me logo

Reply from Minifigs.me

Thank you for your lovely review! Its great to hear that our team sorted everything out and it arrived in time for the special occasion!!

Rated 4 out of 5 stars

the figures are really cute and exactyl…

the figures are really cute and exactyl how i created them, the only thing id critize is that it is kinda expensive.

March 3, 2026
Unprompted review
Minifigs.me logo

Reply from Minifigs.me

I'm glad you were happy with your order! We do our best to keep the prices down but we are printing on genuine LEGO pieces.

Rated 5 out of 5 stars

Custom Minifigs - Excellent!

Swift delivery, products arrived in perfect condition. Extremely high quality prints, made with a commitment to detail and passion for the product!

February 10, 2026
Unprompted review
Minifigs.me logo

Reply from Minifigs.me

Thats lovely thank you very much!!

Rated 5 out of 5 stars

The minifigures were so cute!

The minifigures were so cute but just to be aware that they come glued together so you can’t swap the torso/legs/head with other pieces. Apart from that, bought 3 different orders with the company and had a great experience with the company each time. Delivery was quick and very happy with the product!

March 23, 2026
Unprompted review
Minifigs.me logo

Reply from Minifigs.me

Thanks for the 5 Stars! We only glue the figures together if a keychain has been ordered so that they don't come apart when in use :)

Rated 5 out of 5 stars

The shipping from Europe to Canada was…

The shipping from Europe to Canada was a bit long, but still arrived ahead of schedule. Everything showed up exactly as I had ordered and my gf loved it. No complaints

February 14, 2026
Unprompted review
Minifigs.me logo

Reply from Minifigs.me

Thank you James for your review! We do try our best to get shipping as quick as possible for our customers :)

Rated 5 out of 5 stars

Exceptional customer service

Designed a mini figure for a birthday present, unfortunately a delayed and then lost parcel with first courier . A replacement for my order was quickly arranged with express delivery with a different courier meant I got the mini guy really quickly.

February 13, 2026
Unprompted review
Minifigs.me logo

Reply from Minifigs.me

I am sorry the first item was lost in the post but I am happy that we were able to sort a replacement out for you!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look