Ministry of Villas Reviews 

64
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

We spent a week at Villa Bayad in April 2026 to celebrate our 50th wedding anniversary with our family - we had a sensational time! The Villa was perfect for 3 couples and 2 teenagers – everyone... See more

Company replied

Rated 5 out of 5 stars

Diana from Ministry of Villas could not have been more helpful. She sent us numerous options and always answered our questions promptly and looked further when we focused more on what we wanted. I c... See more

Company replied

Rated 5 out of 5 stars

So far the booking process has been super helpful, friendly and efficient. Lots of options provided to us almost straight away which fitted within our brief. Saved us hours of searching the internet f... See more

Rated 5 out of 5 stars

We booked our Villa through Lola and Sara for our 10 year wedding anniversary in May/June this year.Unfortunately we are unable to make this date due to illness.Lola and Sara have gone above and beyon... See more

Company details

  1. Holiday Accommodation Service

Written by the company

Stay just one night in a villa and you'll never stay in a hotel again


Contact info

4.9

Excellent

TrustScore 5 out of 5

64 reviews

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4.9

All reviews

(64)

5 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent

Very knowledgeable, provide great recommendations tailored to personal preference. Very fast response time - excellent customer service.

January 5, 2017
Unprompted review
Rated 5 out of 5 stars

Excellent customer service!

I have been using Ministry of Villas for about two years now and every interaction with them has been impeccable. They know what I am looking for, anticipate my needs, and always come up with a great villa option even when it seems impossible (I am always booking last minute!). I would recommend (and frequently do!) them to anyone!

December 19, 2016
Unprompted review
Rated 5 out of 5 stars

Professional, efficient, friendly and willing to go the extra mile

This is the first time I have organised an overseas holiday. Needless to say I was excitied with the opportunities that I could pursue. However as I attempted to search the Internet, I found it difficult to know exactly what I was getting. The prices of accommodation and transport were often not included and coming from the tropics I had no idea what I actually needed to bring on a ski trip.

I sent a single email to the team at powderlife and ministry villas and the next day I was greeted with a warm welcome asking me what I wanted. They helped me source accomodation that was tailor made to my economic situation I.e. A student. They offered me numerous suggestions about ways of getting to and from the ski slopes, as well as where to hire from wth the prices already collated together into a single document. At one stage during my booking I thought that I had made a mistake and I emailed them again and there were more than happy to fix the purchase that I had made.

While I could continue, it is suffice to say that In the age of do it yourself holidaying, Powderlife and ministry villas stands tall as a professional and friendly team who endeavour to make your trip planning as easy as it can be. I could not recommend them more highly.

November 22, 2016
Unprompted review
Rated 5 out of 5 stars

Fantastic customer service & the most beautiful villa ever!

My partner and I visited Bali earlier this year and were recommended to Ministry Of Villas by a friend of ours who uses them all the time.

Throughout the booking process I dealt with Nila, what an incredible asset to the company! I always received very prompt and professional replies. Nila found me the perfect villa (I had my reservations visiting Bali, Nila suggested that we go to Canggu and I'm so glad that we went with that). The drop offs and pickups from the airport were all made very easy.

We had such an incredible time that we are planning an annual trip, I can't wait to go again.

Thanks so much for making my first trip to Bali so incredible and memorable!

Zoe :)

November 20, 2016
Unprompted review
Rated 5 out of 5 stars

Great customer service !

It was really nice booking through ministry of villa who really helped us in all our queries with a personal touch! We already felt welcomed before our trip! We will definitely use this service again!

November 17, 2016
Unprompted review
Rated 5 out of 5 stars

awesome service, extremely accomodating when making changes to bookings

Sara and Nila are so helpful, I am extremely confident in recommending ministry of villas. I've had to make some changes to my original booking which was no problem for them, I was made to feel like it really was their pleasure to help me. The services was super prompt as well. Awesome work Ladies

November 8, 2016
Unprompted review
Ministry of Villas logo

Reply from Ministry of Villas

Thank you Vanessa for the lovely review!

We are always here to help and I think it's important that our team love what we do. Nothing is too much trouble and we understand that sometimes changes have to be made to bookings and try to help where possible.

Regards
Ministry of Villas

Rated 5 out of 5 stars

Excellent customer service !!

First time using this company for our visit to Bali. The communication from Lola and Nila has been fantastic. No question too much trouble, and they have helped organise lots of extras for us. Just brilliant! Would use again and recommend .

September 4, 2016
Unprompted review
Rated 5 out of 5 stars

Bli Bli Villa Booking

I have been dealing with Nila and she has been so helpful and responds very promptly via email
We havent had our holiday yet but I'm sure our accomodation will be perfect

Thank you for your help Nila

August 4, 2016
Unprompted review
Rated 5 out of 5 stars

very helpful

I'm so glad I got in touch with ministry of villas. They helped us find the perfect villa for us and it was all so quick and easy. I will be using them again next time I travel. I would recommend this company to everyone. Very helpful people.

July 31, 2016
Unprompted review
Rated 5 out of 5 stars

Fast, friendly and efficient service

I had to make a booking for a Villa in Bali for a client wanting to leave within 48hrs. Sara was incredibly efficient getting back to me immediately and fulfilling my request with an amazing Villa well within budget. She was very patient whilst I consulted back and forth with my client, having to chop and change several times in order to get exactly what he needed.
I would highly recommend Ministry of Villas for booking accommodation in Bali.

July 29, 2016
Unprompted review
Rated 5 out of 5 stars

Great Accomodation - Great Assistance

The Team at Ministry of Villas assisted my wife and I to organise out accomodation in Bali. I've been to Bali a few times now and I will always stay in a villa. Normally I'd do the organising myself but dealing with Ministry of Villas made it so much easier, they take care of everything including airport transfers, a cooking class and other add ons. In the end, the real value came when we got to the airport and realised we had forgotten something at the Villa. One call to Ministry and it was sorted and in a courier pack to our home, no trouble at all. I highly recommend the Taem at Ministry of Villas, we will be using them again. Thanks from Paul and Kylie.

June 16, 2016
Unprompted review
Ministry of Villas logo

Reply from Ministry of Villas

Thank you Paul and Kylie for the wonderful feedback. We hope to look after you both again next year!

Rated 5 out of 5 stars

Always value for money. Excellent service

Ministry of villas staff are amazing. Always getting the best deal at quality locations. We have booked for a couple plus also next year for a family of 16. Nothing is ever a problem and they are happy to work within a reasonable budget. Response time is fast and they make the whole process too easy. Highly recommended this company.

April 30, 2016
Unprompted review
Rated 5 out of 5 stars

Brilliant customer service

When we decided to go to Seminyak for a family holiday we had no idea where to start however a friend of mine suggested I use Ministory of Villa's. I am so please I took her advise. I told them what I was looking for, cost I was prepared to pay and what was important on my holiday eg private pool. Diana from Ministry of Villa's then gave me 7 options to select from. They were amazing but in the end we book eVilla Nilyana. It looks amazing and comes with a private chef, what more could you want. The task of finding our accommodation was made so easy by Diana and Ministry of VIllas. If you are thinking of a holiday in Bali, I highly recommend you engage these guys early to help, they are the experts and look after everything for you. THANKS DIANA

April 27, 2016
Unprompted review
Rated 5 out of 5 stars

Listen So Well To Specific Requirements

I sought the help of Ministry of Villas for finding the right villa in Seminyak because I was specifically looking for villas with inside bathrooms. Diana was very knowledgeable about the villas and about all the options within my price range. It made it so much easier having somebody to filter out all the villas that were unavailable or gat were over/under budget.
Excellent speedy communication, excellent recommendations and made paying the deposit super easy. Will use them again to find villas for me in future. Highly recommend.

April 27, 2016
Unprompted review
Rated 5 out of 5 stars

Fantastic Service

I booked my holiday through Ministry of Villas and at first I was apprehensive as I have never done this before. Well all I can say is thank god I did. What fantastic and efficient service I have received.

They always answered all my questions promptly and when I had to change my dates due to illness they went out of their way to assist me.

Thank you Ministry of Villas for your fantastic service.

April 14, 2016
Unprompted review
Rated 5 out of 5 stars

Incredible Service - My new go to for villa bookings

Sara from Ministry of Villas has been outstanding through the entire quote and booking process. 5 star service and excellent knowledge.

I have been a travel agent for 7 years and this is the best service I have ever received. I can not wait to make more bookings for my clients with them.

April 6, 2016
Unprompted review
Rated 5 out of 5 stars

Great customer service, follow up and help

It has been a pleasure dealing with the team at Ministry of Villas and especially Lola.

Very prompt email replies - no matter how many questions I asked.
Great confirmation and follow up
Sent additional photos when I requested them
Checked in with me before our departure.

I will definitely be using them again for my next trip to Bali. Made things so easy.

Thanks you Lola and the team
Liana

March 31, 2016
Unprompted review
Rated 5 out of 5 stars

We haven't been yet and are in love

We booked our Villa through Lola and Sara for our 10 year wedding anniversary in May/June this year.Unfortunately we are unable to make this date due to illness.Lola and Sara have gone above and beyond to ensure not only did we not lose our deposit, but that we are able to rebook our holiday within the next twelve months.Thankyou Lola and Sara...you have been efficient , warm and overly accomodating and we thank you and the vendor for your kindness, authenticity and understanding.We can't wait to visit .We will highly recommend your service to all those travelling to Bali.xxx

March 26, 2016
Unprompted review
Rated 5 out of 5 stars

Amazing Nila!

Thank you so much Nila for all your helping in finding us the perfect holiday villa.

Nila would reply instantly to all emails and was so helpful in every way. She sent a whole lot of options for us to choose from, and didn't stop until we found the perfect place that fitted all our requirements.

We can't wai to come to Bali in August!!

Thank very much! :-)

February 26, 2016
Unprompted review
Rated 5 out of 5 stars

Excellent service

I recently booked a holiday in Seminyak, Bali and had made a number of enquires with Ministry of Villas. Ministry of Villas (Nila in particular) was quick to get in touch, not just by email, but actually phoned me to go over some of the things I was looking for in a villa. I received a follow up email only hours later with a number of options according to my criteria and budget. I had been completely overwhelmed by how many options there were when I initially began looking but Nila and Ministry of Villas made it incredibly easy for me and were in touch constantly through out the process and my queries were always answered so promptly.

I received really excellent service, above and beyond what I was expecting. I would definitely recommend them to anyone, and will absolutely use them again.

January 31, 2016
Unprompted review

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