MiniTool Software Ltd. Reviews 3,446

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 222 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional customer service, highlighting the staff's helpfulness, prompt responses, and extensive knowledge. Many people appreciate the efficiency and ease of their overall experience, often noting how quickly their issues were resolved and how user-friendly the products are. The products themselves are frequently described as excellent and effective, with many users finding them invaluable for various tasks. However, some customers reported difficulties with license transfers to new computers or after reinstallation, and a few mentioned that certain features, like color change menus, were clumsy or that specific functionalities were not clearly advertised.

What people talk about most

Customer service

Reviewers mention positive feedback about customer service. Customers consistently praise the support team... See more

Product

People report positive experiences with product. Customers consistently praise the software as an excellent... See more

Response time

Clients share positive opinions on response times, frequently highlighting the speed and efficiency of... See more

User experience

Reviewers highlight positive aspects of user experience. Many customers praise the software as intuitive,... See more

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the support team for being... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have used MiniTool products for several years. They are a great value for the price. Perhaps more impressive is their service team. Problems crop up due to user error and not reading available ma... See more

Rated 5 out of 5 stars

They helped me solve a difficult problem caused by a windows update that wouldn't run. We had to go back and forth a few times. Usually I hate emails but the techs there actually read what I sent and... See more

Rated 5 out of 5 stars

The licence issue is somewhat difficult. On some of my computers, updating Windows is no problem, but on a few others, there are licence problems with Partition Wizard after an update. For me, the... See more

Rated 5 out of 5 stars

MiniTool Movie Maker is a great tool for design a very complete video clip for presentations. It has all you need to make a quick response for last hour request. It has a very quick learning curve. T... See more


Company details

  1. Software Company
  2. Computer Accessories Store
  3. Data Recovery Service

About MiniTool Software Ltd.

Written by the company

MiniTool® Software Ltd. is a committed software development firm, delivering top-notch programs, such as data recovery programs, disk/partition management programs, backup & restore programs, system optimization programs, video editing programs, PDF editing programs, and more. Trusted by millions of users worldwide, our innovative technology and expert team ensure your data's security, integrity, and creative potential.

Featured Products

MiniTool Partition Wizard
MiniTool Power Data Recovery
MiniTool ShadowMaker
MiniTool MovieMaker

MiniTool Guarantee

We are trusted by millions of users worldwide.

100% Virus-Free and Spyware-Free!

Money-Back Guarantee

24/7 Tech Support

Instant Delivery


Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Weekend support

I emailed the support over the weekend and someone responded within hours. The assistance provided was great.

February 14, 2026
Unprompted review
Rated 5 out of 5 stars

Well thought out and navigable site!!

Firstly, I ran in to some error message and had a time sensitive project and they got back to me with quick fix instructions and all went well, we made the deadline.

That said, during the time of thinking we wouldn't be able to use MiniTool...I tried a couple other free options just to see if I'd be able to get this done and wow, the difference in formatting and the ease of navigating the tools/site...MiniTool tops!!! When I got back in to my project with MiniTool it felt like such a relief, being able to use so many of their uniquely focused tools to make things easier for us (the users). Thank you!!

February 14, 2026
Unprompted review
Rated 5 out of 5 stars

MiniTool Partition Wizard

ad product: I use MT Partition Wizard mainly for backing up our SSDs once a month (Copy Disk Wizard). I use it since Dec 2021 and up to now, all went well and I never ran into a problem

ad support: quick and reliable

February 6, 2026
Unprompted review
Rated 1 out of 5 stars

How to UNINSTALL ?

I installed MiniTool backup, then I saw that I can't use my Synology server to store the backup.

I want to uninstall MiniTool backup, but did not find how to achieve that.

HELP PLEASE

February 8, 2026
Unprompted review
MiniTool Software Ltd. logo

Reply from MiniTool Software Ltd.

Hi,
You can uninstall the program using the uninstaller located in the program’s installation folder (C:\Program Files (x86)\MiniTool ShadowMaker). You can also uninstall it through the Control Panel.
By the way, MiniTool ShadowMaker supports backing up to a Synology server. Did you encounter any issues adding the shared folder as the destination? Please feel free to reach out to support@minitool.com if you need further assistance. Our support team will be happy to help.

Rated 5 out of 5 stars

Great customer service

I was getting ready to do a dual boot system on a new computer and realized I had lost my license key for Partition Wizard that I had purchased back in April 2023. i contacted the support team at Minitool and told them about my issue. They sent a reply shortly afterwards with my license, No hassle whatsoever. Thanks Mia. Great customer service.

February 5, 2026
Unprompted review
Rated 4 out of 5 stars

Software works as intended

Software works as intended and support was very helpful when I ran into some licensing issues.

Simple yet effective.

Thanks Mia for your assistance!

February 2, 2026
Unprompted review
Rated 1 out of 5 stars

bruh

wtf, subscribtion plan this ?
how i can know good or not without using it
there even no free trail for 10 minutes

February 1, 2026
Unprompted review
MiniTool Software Ltd. logo

Reply from MiniTool Software Ltd.

Hi Jayce,
Really sorry for the inconvenience.
Are you referring to MiniTool Partition Wizard? If you just need basic features like resizing partitions, formatting, or wiping disks, you can try the Free version.
If you need advanced features, you can consider purchasing a license to have a try. If the program fails to work, we can issue a refund since we have a money-back guarantee.
If you have any further issues, please feel free to contact us by sending an email to support@minitool.com.

Rated 5 out of 5 stars

Re-activation of License Code

Due to computer problems had to transfer license to new PC twice. Support was able to assist immediately and helped me to be able to activate the license. Great support and friendly!

January 30, 2026
Unprompted review
Rated 5 out of 5 stars

Perfect customer support

The customer support is kind, effective and very quick to give help and let users to have the best experience with their software products.
Fully happy with the customer support and satisfied with the tools!

January 28, 2026
Unprompted review
Rated 5 out of 5 stars

Best bang for your Buck - Purely awesome software !

I've used this software personally for years ! It's an amazing tool that has never let me down. The customer support is amazing, I just love this company and their products ! I bought this software back in 2022 while stuck at home during COVID , I built a PC and this software has carried me through the years 😁

January 30, 2025
Unprompted review
Rated 5 out of 5 stars

always on time

always on time, always helpful, the whole team is great, I've been using the app for years and there's no problem at all, thank you for everything and to all of you, you deserve 100 stars, greetings from Bulgaria

January 13, 2026
Unprompted review
Rated 5 out of 5 stars

Minitool help me in several ways

Minitool help me in several ways, much more than I can remember, in the last several years, during upgrades and minor disasters.
And the support is superb, very fast, and even on the New Year's holiday they could help me in less than 2 hours frame!

January 1, 2026
Unprompted review

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