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Minkøbmand Reviews 123

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TrustScore 2.5 out of 5

2.4

Restaurants & Bars
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  1. Restaurants & Bars

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2.4

Poor

TrustScore 2.5 out of 5

123 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Rude owners and old goods

The Min Købmand in Nansensgade in Copenhagen is a horrible place. The owners are so rude and the prices are high. The goods are old and if you point it out they just put them back on the shelf.
When you go and collect a parcel in the back there is a smell of hang over and alcohol. I think at least one of the owners is an alcoholic.

February 8, 2026
Unprompted review
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Reply from Minkøbmand

Hi Michael,

Thank you for your feedback, although I am very sorry to hear about your experience. What you have described is certainly not acceptable 😥

I have personally shared your review and the concerns you raised directly with the store owner. This is by no means the standard or the experience we wish to be associated with, and I sincerely apologize if we have offended you in any way.

Please rest assured that we take your feedback very seriously as part of our ongoing follow-up with the store.

Best regards,

Victoria, Min Købmand

Rated 1 out of 5 stars

A tourist trap in rural Denmark.

The worn-out, shabby buildings and outdated store fixtures, coupled with excessively high prices, make shopping at My Købmand (owned by Dagrofa) a disappointing experience. It's no surprise that on Trustpilot, My Købmand only receives two out of five stars, with 55% of reviewers giving it only one star. The Rågeleje location is mostly staffed by young employees and is more of a tourist trap in rural Denmark. Additionally, the store serves as a gossip hub for older locals, and the manager often participates in spreading rumors about absent community members. On the other hand, there are clean, well-managed stores in proper buildings less than five kilometers away, such as Rema1000, Netto, SuperBrugsen, and 365.

April 7, 2023
Unprompted review
Minkøbmand logo

Reply from Minkøbmand

Hi Tonny Anthony,

Thank you for your review.

We’ve been in contact with the merchant of our store in Rågeleje.
He would like to thank you for taking the time to share your feedback regarding your experience at Min Købmand. He values all customer feedback, positive or negative, as it helps him to identify areas where he can improve his services.

He is sorry to hear that you were disappointed with the appearance of his store and the pricing of his products. They take great pride in maintaining a high standard of cleanliness and comfort for the customers. They also strive to offer competitive prices for the products and services.

Regarding your comment on the young employees at the Rågeleje location, he believes that a diverse workforce is essential to creating a positive and inclusive environment for the customers. He is proud to have a team of dedicated and enthusiastic staff who are committed to providing excellent customer service to everyone who walks through the doors.

He takes the issue of gossiping and spreading rumors about absent community members very seriously. Such behavior is completely unacceptable and does not align with their values as a company.

Finally, he appreciates your feedback about the other stores in the area. While he understands that there are many options available to consumers, he is confident that they offer a unique shopping experience that is unparalleled in terms of customer service, product quality, and community engagement.

Once again, he would like to thank you for your feedback.

We wish you a very nice day.

Best regards,
Susan

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