MIRTA Reviews 3,821

Will never order from here again. Placed my order and was supposed to arrive within 1 month. 4 months later (and only 1 email response to my multiple inquiries) the bag finally arrives. Two months of use and the handle has broken and I cannot get in touch with ANYONE at the company to send replacement parts or help. For the price of the bags and how they talk about the high quality, I’m just not seeing it at all. Super disappointed.

The quality is good though it took me a month to wait. I luv the bag very much! Will recommend friends to buy bags on your website !

This bag is a gift for my 33rd birthday
Although the waiting time is very long
but very worth it
Thank you ❤️

I had a very poor purchase experience . It took 8 weeks for the order to ship and get delivered . But that would not have been a huge issue if Mirta can keep me informed or respond to my inquiries about the status . I sent 4 (maybe 5) inquiries to follow up after I got the first response saying that the order was delayed and not a single word from Mirta during that whole month . It was very disappointing customer experience and i almost gave up after looking online that email was the only way to contact Mirta . When i finally received the order shipment notification email , it did get delivered in about 4 days. But I felt like I no longer cared . I never got any explanation from Mirta about the lack of response . I would not buy again !

Impeccable service, love my new belts 😍

Love your products! I've recommended your website to my family and they are very impressed. The only problem is now we have to call each other before we get together so we don't look alike. Thank you for your great quality and service!

I received a faulty bag after three months waiting. When I opened the box and saw a very obvious mark on the bag, it made me feel disappointed and very upset.
The Mirta should’ve done inspection on the handmade bag before it is dispatched to the customer

I am satisfied with the service and i loooovve the bag- well crafted and the quality is great.

Thank you Mirta Team . What bag can i purchase next?

I have many issues with Mirta.
1) It took over two months to get my order. I realize the bag is handmade, but this bag is not a Burkin or a Kelly. It should take that long to make.
2) The detachable shoulder strap needed to be better made when I got the bag; the adjustable strap is not flat against itself because the holes are placed incorrectly.
3) When something is handmade, customers expect the leather to be cut correctly and inspected to ensure everything looks good.
4) I emailed customer service. I am still waiting to receive a response.

I purchased two bags from Mirta and am not happy with any of the purchases. I will not be making any more online purchases from this company again.

Followed up my orders due to delay and keep me informed when hand-crafted handbags are ready for dispatched. Goods were received in great conditions with quick international delivery.

I love the design and quality of the bag. Though it took a long time to make but it was worth the wait

This bag is an artist!
So beautiful and amazing.
As I see it, I feel satisfied!

After waiting a number of weeks for the bag to arrive , I decided to follow up. The response was prompt and courteous. They clearly explained next steps. The communication was great. I knew it would take a while for the bag to be made. It’s beautiful and wonderfully constructed. I will purchase in the future.

Amazing products and service!
I ordered through Mirta after seeing some YouTubers recommending it on YouTube. I was so impressed by the quality of the bag and the speed of the shipment. I highly recommend Mirta to everyone. Thank you for allowing the rest of the world enjoy Italian craftmenship

Beautiful bag. I would buy again from Mirta.

Nice experience!

Email following up on merchandise and status from representatives.Whenever I email with Any questions or concerns, I get a response and update to ease my worry on delivery. Also, hand bag is beautiful

Excellent craftsmanship….great piece …really pleased with the quality …just that the delivery of the bag took a much more time than anticipated….

Team kept me up to date, very professional.

I had to give it a 4 stars because it took my purse almost 3 months (short of a few days) to arrive.