MIRTA Reviews 3,821

Customer service doesn’t reply to email requests . The link on their website to start a return no longer works & despite an auto reply saying they will get back within 2 business days it didn’t happen. Yet they can send an email asking for a review

Excellent service, communication and most of all a fantastic quality bag, which has exceeded my expectations. I will order more bags in the future.
Many Thanks to all in involved.

Martina did a great job keeping us informed on the progress of our purchase! Bag quality is excellent!!
Thanks

I love the personal service we have received from Martina on both of our purchases ! It makes a big difference.

I had the most wonderful experience with Mitra, and their customer services was some of the best I have ever experienced until... I received the product and had a slight size issue. I was immediately ghosted, and all my emails were suddenly ignored. I am STUNNED by their lack of communication as they were so fantastic before my one minor issue. It is quite unfortunate as I thought their product was exceptional; however, that really doesn't matter if it doesn't fit properly. Buyer, beware and I would advise you to find another site to purchase from.

Love every single detail of my shopping experience - from the mail that confirms the order to unboxing

Easy to use site. Excellent communication. Beautiful product that I can’t stop wearing!

I bought a bag and when I opened the package there was beautiful smell of leather inside and wonderful bag. I had to wait for it long weeks and it was worth it 😍🤩
Thank you

Good communication and they respond right away

I love shopping with Mirta. My purse was perfect and Martina was wonderful to work with. Mirta is excellent!!

Takes time but beautiful piece and nice service

Very friendly and very quick with replies to queries

Worth the wait.

While it took the greater part of 9-10 weeks to get my Boldrini Selleria Opera bag, I can honestly say that it was worth the wait. When I started to wonder what the status of my order was, I was easily able to get answers from the Mirta customer service specifically where the bag was or what step we are in the process. I’m incredibly pleased with the bag! The quality is amazing, the leather smells incredible. I’m so excited to use the bag as I know I’ll be getting a lot of compliments on it

High quality, perfect customer service, delivered with care. Overall great experience. Worth waiting

The customer service was really good. Her name’s Martina and kept me up to date about my order. I was expecting longer wait to receive my order but it arrived earlier.
I was a bit disappointed as the colour of the bag wasn’t I thought it would be, and quite small. I guess I didn’t pay attention to the measurements.
Overall the service is great and I do recommend Mirta to people who are looking for a quality craftsmanship, unique design and exceptional service.

High quality product, awesome to know exactly where it came from. Processing and shipping was faster than expected!

I love my bag. So beautifully made.

I’ve sent several emails over the past 7 days to Mirta customer service (Martina) about a product return request regarding order number #27540, but never received reply back. Would appreciate someone to take care of my request asap.