While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

It’s a scam business now. I purchased couple bags before they changed to “wholesale”. Ordered and paid for 5 bags Sept 30,2024. As of today April 18, 2025, not a reply or update to my numerous emails... See more

Rated 5 out of 5 stars

This is the second time I have purchased a beautiful, unique hand bag from Mirta. Once again you get 10 out of 10. The experience from clicking submit to receiving my delivery was highly personalised,... See more

Rated 5 out of 5 stars

Third purchase from my favourite Italian brand. Shipped swiftly from Italy and arrived at the fastest speed possible. Communication is impeccable as my queries were attended to within reasonable time... See more

Rated 5 out of 5 stars

You know I love you all! After 28 years at Bloomingdales (in handbags) Chloe to Coach to Chanel, I respect an amazing artisan company. It amazing how quickly and efficiently handbags luxuriously made... See more

Company details

  1. Online Marketplace

Written by the company

Shop iconic handcrafted fashion, 100% Made in Italy, straight from the finest luxury artisans. Our exclusive tradeshow ships worldwide for free.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I’m so thrilled to have discovered the…

I’m so thrilled to have discovered the world of Mirta. I’m amazed at how wonderful the communication was throughout the process. My bag has the impeccable workmanship I expected and I know I’ll enjoy the unique design for years to come. I ordered another bag immediately .

August 25, 2022
Rated 5 out of 5 stars

This is my third bag from Mirta

This is my third bag from Mirta. Great customer service .
Always keep you informed when they got the order.

They always let you know when order was shipped and the tracking number.

You will not be disappointed .

September 14, 2022
Rated 1 out of 5 stars

Very disappointed

My purse arrived only in a dust bag and the extremely large packaging box. There was no other presentation box, no padding for protection. Also, there was no paperwork included, no receipt. I was extremely disappointed with the presentation, as it was a gift for my mother-in-law and I had her unboxed it, fully expecting that the purse would be inside another box and not just thrown in a dust bag inside the larger packaging box.

September 9, 2022
Rated 5 out of 5 stars

Highly Recommend!

Totally a high-quality and unique handcrafted piece! Mirta provides good and warm service from the moment you make an order till safe delivery. It's my first purchase experience in Mirta and it was a wonderful overseas shopping.

September 6, 2022
Rated 5 out of 5 stars

The best quality

The best quality. The belt and cashmere scaft just love love ❤️ I bought it for my partner and he loves ❤️ so much. Thanks Mirta

September 7, 2022
Rated 5 out of 5 stars

Excellence

The customer service & personal attention the team at Mirta pays to retailers is nothing short of phenomenal! They are such a pleasure to work with.

September 6, 2022
Unprompted review
Rated 5 out of 5 stars

My European “ go to”

Received my bag as indicated. It is lovely. I have purchased many bags from Mirta The quality is amazing and the communication with them is excellent. Will be purchasing more. This is my “go to” for fine luxury goods.

September 6, 2022
Rated 1 out of 5 stars

Very bad quality!!

I wrote my review right after receiving the bag and gave 5 stars to it, although the delivery time was a bit long but the sales team was fast in confirming the purchase and answering the questions.
However, to my disappointment, the quality of the bag is rather poor. The paint (?on the edge of the leather) of quite some places started to fall apart. I first thought, these are the folding places and are weak therefore. As long as it stays that way, I can still use this bag. To my disappointment, other places also started to fall apart, so that it is quite embarrassing to carry it around. This is totally not acceptable, especially when they brag about Italian handmade quality and the pride price goes with it!!
I seldom use this bag as it is small and I prefer to use big bags to go out as I have kids and a big bag is more convenient. And even the big bags that I carry quite often do have such a poor quality. I don’t get it.
I wrote to the sales team and sent them pictures of the bag. Nobody reacted to my E-Mail, quite different to when I just bought the bag.
I will NOT buy anything from Mirta anymore, no matter how many advertisement the YouTubers make for them.

September 5, 2022
Unprompted review
Rated 5 out of 5 stars

Wonderful service and high quality…

Wonderful service and high quality products.
I have purchased from Mirta several times and am always impressed with both the great service and quality products. Once again they kept me informed by email of the progress of the creation of my purchase. When I received my Ginerva 1990 and ALice 6000 they were beautiful and well made. I have received many compliments on them.

September 5, 2022
Rated 5 out of 5 stars

Fast shipping and great communication as always :)

Third purchase from my favourite Italian brand. Shipped swiftly from Italy and arrived at the fastest speed possible. Communication is impeccable as my queries were attended to within reasonable time frame. Hope to see more ready off the shelves products in the future!

September 5, 2022

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look