MIRTA Reviews 3,821

Very well constructed piece of art. Love the detail of it.

Mirta has lost a customer sadly. I ordered the SARA in a special color CLEARLY LABELLED “teal”. The purpose of this particular bag was to represent ovarian cancer awareness month which is September… I myself am an OB/GYN who had ovarian cancer six years ago… As I noted to the customer service team, matters of life and death are very important to me whereas purchases like this lovely and wonderful but are not matters of life and death… That said this bag is not an expensive and when it came it was very clearly a dark green… The customer service representatives acknowledge that this was in fact not a teal color but that they would not refund, they would not discount, nor would they offer a credit… Many of my colleagues who also purchased a similar bag and had problems with the color or even worse with the quality of the bag received the same response… Sadly it seems that Mirta no longer values the quality it used to…

It’s was great and customer service team was excellent!

This is my second Mirta bag.
I can't give any better praise than this. The service is wonderful...always there to help. The Bags I have are exquisite. Such attention to detail and absolutely perfect.

Beautiful crafted. I got lot of compliments and folks asked for the website address

Better than expected!
Exceptional quality!
Most reliable company!
Thank you so much!

The completion of my handbag was delayed due to COVID issues with the artisans which was completely understandable but I hadn't heard anything from you until I reached out. Afterwards, communication and follow-up with staff was excellent! I would recommend better packaging of your items. I agree with a minimal use of packing materials for the benefit of our environment but choose a smaller box so that the item has lesser chance of getting danaged during transport and delivery. I love the handbag!

Products are of very nice design and quality. I am very pleased with my purchases ! Also services and delivery are of high standard.

Terrible
Trying to return this for two weeks now and no one is sending me a return label

Delivery is always reliable and the follow up is very much appreciated. I ordered another hat and I love it. One of the best accessories in the tropics

Recently bought a bag from Mirta and I recall clearly it was June my purchase with them. I've got to know Mirta from a YouTube channel, a youtuber introducing these Italian Artisan handmade handbags which interest me. My experience with Mirta for the first time was wonderful. My purchase in June but the bag got caught up and delayed until August due to covid over in Italy and the production has stopped and resume so it took 2 months to reached Malaysia. Despite the long period, I was assured by Mirta's customer service team through emails and their response on the production and delivery status was always updated to me hence I appreciate their response and communications over the 2 months period... I must say I love their service and I will definitely recommend Mirta to everyone who loves artisanal handbags and their workmanship is excellent. Will definately have my next repeat purchase again with Mirta.

Beautiful bag - worthy of taken the time to crafting the order- it’s a custom made bag.
Thank you very much for the team.

The piece is as good as expected; despite waiting for quite a long while, yet it is still worth as a hand -made pre-order piece.
Thanks so much for the craftsmen’s‘fine art’!

Thank you all for your swift responses and updates. I absolutely LOVE this bag and I definitely look forward to more purchases in the future. This is what ever shopping experience should feel like. Thank you again!!

The bag is good quality and looks great. Good customer service. I had a question about my order and they answered very quickly. Very professional. I would purchase from the site again.

defective
dent mark
poor quality

As much as I would like to give it 5 stars, I can't do it! It took almost 3 months before I received my order. If I had not made inquiries nobody wouldn't have gotten back to me about the "close down of the workshop due to covid cases". After taking that long the bag is still not up to par. Whoever runs the quality checks of the bag did not do a good job. The stitching on the handle is bad, loose, and poor! If you look at the side view I can see the thread shredding!

This is my first time purchasing bag from Mirta and I love it. It is a very well made handbag. I can't wait to use it immediately. The customer service is also superb. They are very helpful and keep me updated on the progress. Thank you very much Mirta. I will definitely recommend you to my family and friends.