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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many consumers praise the quality of the products, often highlighting their durability and unique designs. People frequently express satisfaction with their purchases, noting the appealing aesthetics and good materials. Some customers also appreciate the efficiency and helpfulness of the customer service team, mentioning quick responses and effective problem resolution. However, some people were dissatisfied with issues related to their orders, particularly concerning delivery times and missing items. Several customers reported not receiving their orders or experiencing significant delays. There are also mentions of products not fitting as expected or having discrepancies between online descriptions and the actual item. A few other people also felt that communication from customer service was lacking or unhelpful in resolving these issues.

What people talk about most

Product

Reviewers mention ambiguous feedback about product quality and sizing. Many customers praise the high... See more

Quality

Customers generally express satisfaction with product quality, often highlighting items like jeans, hoodies,... See more

Order

Reviewers highlight negative aspects of order. Many customers report not receiving their orders, with some... See more

Delivery service

Users describe ambiguous interactions with delivery service. Many customers praise fast shipping, with some... See more

Customer service

Consumers find customer service to be ambiguous. Many customers report dissatisfaction, citing a lack of... See more

Based on these reviews

Rated 3 out of 5 stars

I ordered items of the same shirt in different sizes, i eturned one of them. I had to pay for the return and its taking too long to be refunded, they even put a very short time limit to.make the retur... See more

Rated 2 out of 5 stars

I like the designs and all, but shipment takes ages it’s like they are sending stuff via pigeon post. Honestly for the prices and paid shipping they could’ve at least sent orders with better shipment... See more

Rated 2 out of 5 stars

The top I ordered didn’t fit well. I took an XS, which was fine everywhere except the chest - still too loose, and I’m a 75B. It also seems to be with a lot of wrinkles, probably because it’s... See more

Rated 5 out of 5 stars

I had to return something I bought online through MISBHV website and the experience was super easy, you only have to pay 5€ for the return shipping, which is deducted from the amount returned. Total p... See more


Company details

  1. Fashion Designer

Written by the company

MISBHV - Club Wear Solutions


Contact info

3.1

Average

TrustScore 3 out of 5

102 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 3% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

Customer service experience is kind of shxx.

I sent few emails to them for update my return information because the products have some problems and defects but already past like 2-3 weeks, they still didn’t reply my email. I am extremely dissatisfied with their customer service attitude. If they need more time to confirm with the quality team, they can just tell me. Not replying at all is unacceptable behavior.

December 19, 2025
Unprompted review
Rated 1 out of 5 stars

Costumer service -100

I ordered an item, which was canceled by the shop, without explanation, i ordered the same item again, and it was not sent. I contacted costumer services 3 times and no reply came. I payed via invoice which means no item, no payment. But there is 0 comunication from a shop i looked up to and own several items, its really disappointing.

January 8, 2026
Unprompted review
Rated 3 out of 5 stars

Materials on the website VS the label on the item

I really like this brand, especially hoodies. This time I decided to order a hat as well, the cat ears beanie one, major disappointment in terms of material/composition listed on the website vs the one on the label. On the website is states that majority of the material is wool/ baby alpaca, however in reality on the hat itself it stated mostly synthetic. Unfortunately I noticed it after cutting of the label, hence was not possible to return.
I wish the website transparently stated correct materials.

November 24, 2025
Unprompted review
Rated 1 out of 5 stars

wrong order and jerk behavior

Title: Wrong item delivered, poor communication, and no apology
Review:
I placed two separate orders with MISBHV and received the wrong item. I ordered the Logo Bikini Bra (the top part of the swimsuit), but instead I was sent the bikini bottoms from the same set. This issue completely ruined my plans, as the items were meant to be a birthday gift for an event happening this weekend.

What made the situation even worse is that customer service did not even apologize for the mistake. Despite explaining everything clearly, providing both order numbers, and showing that the error was on their side, the communication felt careless and unprofessional.

For a brand in this price range, I expected accuracy, responsibility, and at least a simple apology. I truly hope MISBHV improves their quality control and customer service, because this kind of experience is unacceptable

November 19, 2025
Unprompted review
Rated 1 out of 5 stars

Very poor quality

Very poor quality. The leather pants are literally coming apart at the seams, and the pockets are falling off. This was the last time I ordered from here.

November 9, 2025
Unprompted review
Rated 1 out of 5 stars

I didn’t receive my order because the…

I didn’t receive my order because the delivery time information was incorrect. It was supposed to arrive in 3–4 days, but it took over a week. I had ordered it to another country where I’m not a resident, and I had to leave before the package arrived. It’s been more month since the purchase, and I still haven’t received either my order or a refund. Very disappointed with the service.

September 27, 2025
Unprompted review
Rated 5 out of 5 stars

Very good after-sales customer service

They responded very quickly to my email complaint about the product. The problem was immediately resolved to my benefit. I am very positively shocked about how good customer service MISBHV has.

September 24, 2025
Unprompted review
Rated 1 out of 5 stars

Horrible experience

Horrible experience, arrived not as expected in cheap plastic packaging and you have to organise and pay for the return yourself. Will never buy there again

September 19, 2025
Unprompted review
Rated 5 out of 5 stars

I highly recommend this brand

I highly recommend this brand! I have two hoodies one I’ve had for three years, and it’s still in great condition. The other one I’ve had for a year, and it’s also in excellent shape. The material is fantastic as well. Zero problems with shipping, and another big plus is the great communication with the company they reply quickly and clearly.
I sincerely recommend it! ❤️

September 5, 2025
Unprompted review

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