Mish MashReviews 

342
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 69 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, particularly the jeans, shorts, and chinos, noting their comfort, durability, and excellent fit. Many people appreciate the efficient and speedy delivery service, with items often arriving sooner than expected and well-packaged. The overall service is frequently highlighted as excellent, with a smooth online process and easy returns or exchanges. However, some customers experienced issues with delivery, where items were confirmed as dispatched but had not yet left the warehouse, causing delays. A few other people also felt that sizing could be inconsistent, with some items being too large despite ordering their usual size.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the great style, quality, and fit of... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the high quality of clothing items... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting prompt and efficient delivery... See more

Service

Customers had positive experiences with service, often highlighting its excellence and speed. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The shorts as always are great …….been wearing them for a few years and Mish Mash are the suppliers of choice for me. However, what made this a five star review was Lynsi in your client service depart... See more

Company replied

Rated 5 out of 5 stars

Tried these trousers on in Twist & Shout shop in Ipswich but unfortunately they didn’t have my size in stock so went online to purchase my correct size in the colour I required. Lovely fitting pair of... See more

Company replied

Rated 5 out of 5 stars

Just lovely jeans, well made, comfortable, long lasting, have 5 pairs and the first pair are still going strong. Fast delivery and good communication all the way. Thank you

Company replied

Rated 5 out of 5 stars

The customer service was exceptional. The first pair felt too big on hubby. There was no issue getting an exchange. They are beautiful jeans

Company replied


Company details

  1. Fashion Designer
  2. Clothing Supplier

Written by the company

Mish Mash Jeans, founded in 1990, create distinct hand finished collections that draw inspiration from current British fashion and a strong denim heritage.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

342 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(342)

66 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Nice jeans.

I've had a few pairs of Mish Mash & found them all a good fit, only found the factory site by accident looking for something else.

October 2, 2023
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Reply from Mish Mash

Dear customer,

Thank you for leaving this review. We hope to hear from you again soon!

Rated 1 out of 5 stars

Strange sizing

The sizing says waist 30 and length 32
Waist seems more like 34 plus and length longer than 32 all strange as previous sizing has been good
Now have to go through the toil of return
Feel free to call me
07970764159
David

October 1, 2023
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Reply from Mish Mash

Dear Customer,

Thank you for your review. I am sorry to hear you are unhappy with the jeans you have received. As our jeans are handmade, this may be down to human error and has been missed in our quality checks. We are happy to replace these jeans for you.

Rated 2 out of 5 stars

The quality of the jeans is below…

The quality of the jeans is below expectations

September 28, 2023
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Reply from Mish Mash

Dear Customer,

Thank you for your review. I am sorry to hear you are unhappy with the jeans you have received. Please can I ask what you were unhappy with? We are confident with the jeans we send out so we would like to help you with this as much as we can.

Rated 5 out of 5 stars

Fast response

Fast response, needed to change one of the shirts because us was too big, I received replacement within a couple of days, very happy

September 6, 2023
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Reply from Mish Mash

Dear customer,

Thank you for leaving this review. We hope to hear from you again soon!

Rated 5 out of 5 stars

Great Fashion Mish Mash

The original size I bought was a little tight so I returned it & the lady who dealt with me greeted me with a cheery hello & smiling face. She was so helpful as they hadn't the next size up but showed me slightly different shirts and there was one what I liked. Thank you so much. Mish Mash can't do enough for you to make a customer happy.

September 6, 2023
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Reply from Mish Mash

Dear customer,

Thank you for leaving this review, we really appreciate it. We hope to hear from you again soon!

Rated 1 out of 5 stars

Make sure that the pricing is…

Make sure that the pricing is advertised correctly in my case it wasn’t so instead of getting my purchase i was given a refund .

September 1, 2023
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Reply from Mish Mash

Dear customer,

Thank you for leaving this review. My apologies again for this inconvenience. An item was incorrectly showing as £1 and we were willing to offer a 10% discount on the garment as a way to say sorry for this.

We hope to still hear from you in the future.

Rated 5 out of 5 stars

Great quality product

Great quality product, men’s shorts and prompt delivery. Recommended!

August 12, 2023
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Reply from Mish Mash

Dear customer,

Thank you for leaving this review. We hope to hear from you again soon!

Rated 2 out of 5 stars

I ordered a large polo shirt and paid…

I ordered a large polo shirt and paid online. Unfortunately I found out that it was not in stock even though the online site said it was. I have now received a full refund. Stock check needed

August 7, 2023
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Reply from Mish Mash

Thank you for leaving a review. My apologies again for this issue.

We would love to see you visit our website again in the future, despite this experience.

Rated 5 out of 5 stars

Good quality and good support

Fast delivery, good product. Good customer service when I needed to talk to someone.

August 3, 2023
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Reply from Mish Mash

Dear customer,

We really appreciate you leaving this review. We hope to hear from you again soon!

Rated 4 out of 5 stars

Your product was lovely, tax x postage spoiled it!

Your product was lovely, perfect fit x quality. I did not however realise that shipping x tax into Ireland would add a further 25 euro to the price of the shorts, so as a result will not be buying from you again.

July 23, 2023
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Reply from Mish Mash

Dear customer,

Thank you for leaving this review. We really appreciate it. We are sorry to hear you were unhappy about the duty however an email was sent to notify you about this cost.

Rated 5 out of 5 stars

Jeans

Fast delivery quality jeans

July 31, 2023
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Reply from Mish Mash

Dear customer,

We really appreciate you leaving this review. We hope to hear from you again soon!

Rated 5 out of 5 stars

Excellent design and quality.

This is my second pair of Mishmash shorts - a different colour this time. I love the design, fit and quality.

July 30, 2023
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Reply from Mish Mash

Dear customer,

We really appreciate you leaving this review. We hope to hear from you again soon!

Rated 5 out of 5 stars

Quick delivery

July 8, 2023
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Reply from Mish Mash

Dear customer,

Thank you for leaving this review. We hope to hear from you again soon!

Rated 5 out of 5 stars

Bought several pairs of jeans wouldnt…

Bought several pairs of jeans wouldnt go anywhere else now the servece is exelent highly reconmend

July 9, 2023
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Reply from Mish Mash

Dear customer,

Thank you for leaving this review. We hope to hear from you again soon!

Rated 5 out of 5 stars

Great new brand for me

Great new brand for me. Excellent quality. Stuff arrived quickly

July 7, 2023
Mish Mash logo

Reply from Mish Mash

Dear customer,

We really appreciate you leaving this review. We hope to hear from you again soon!

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