Mish Mash Reviews 342

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 69 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, particularly the jeans and chinos, noting their comfort, durability, and excellent fit. Many people appreciate the fast and efficient delivery service, often receiving their orders quicker than expected and well-packaged. Reviewers frequently highlight the overall excellent service and product satisfaction, making this a go-to brand for many. However, some customers experienced issues with sizing, finding that items were too large despite ordering their usual size. A few other people also felt that the delivery service was poor, with items not leaving the warehouse as quickly as expected, causing delays.

What people talk about most

Product

People report positive experiences with products, frequently praising the great style, quality material, and... See more

Quality

Reviewers highlight positive aspects of quality, frequently praising the great quality of items like chinos,... See more

Delivery service

Consumers are highly satisfied with the delivery service, frequently praising its speed and efficiency. Many... See more

Service

Clients share positive opinions on service, with many reviewers consistently praising the excellent and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The shorts as always are great …….been wearing them for a few years and Mish Mash are the suppliers of choice for me. However, what made this a five star review was Lynsi in your client service depart... See more

Company replied

Rated 5 out of 5 stars

Tried these trousers on in Twist & Shout shop in Ipswich but unfortunately they didn’t have my size in stock so went online to purchase my correct size in the colour I required. Lovely fitting pair of... See more

Company replied

Rated 5 out of 5 stars

Just lovely jeans, well made, comfortable, long lasting, have 5 pairs and the first pair are still going strong. Fast delivery and good communication all the way. Thank you

Company replied

Rated 5 out of 5 stars

The customer service was exceptional. The first pair felt too big on hubby. There was no issue getting an exchange. They are beautiful jeans

Company replied


Company details

  1. Fashion Designer
  2. Clothing Supplier

Written by the company

Mish Mash Jeans, founded in 1990, create distinct hand finished collections that draw inspiration from current British fashion and a strong denim heritage.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

342 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(342)

66 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Order when smoothly

Order when smoothly, the mishmash jeans fitted well and comfortable. Once slight issue I thought the jeans weren't as dark as I expected however that could be entirely my fault but looks good.
Happy with my purchase.

March 27, 2025
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Reply from Mish Mash

We're glad you're happy with your purchase. Our team will look into this matter and adjust the website imagery as needed. Thank you for your review.

Rated 5 out of 5 stars

Ordered incorrect size but not an issue…

Ordered incorrect size but not an issue they were returned and back to me within a few days excellent service

January 19, 2025
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Reply from Mish Mash

We're so glad to hear you had such a positive experience with our returns process!

Rated 5 out of 5 stars

Excellent quality

Very good quality jeans and cords in several different fits and lengths . Very fast delivery .

January 13, 2025
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Reply from Mish Mash

Thank you for your review.
We strive to provide our customers with the best possible experience.
We hope you'll continue to enjoy your mishmashjeans.com purchases!

Rated 2 out of 5 stars

Very slow....

Received this email asking for a review well before I actually got the jeans! Why does it take you a week to get a web purchase to the buyer?

Think you need to think this all through a bit! Hopefully the jeans will be OK Amazon you are not ..

December 29, 2024
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Reply from Mish Mash

Sorry to hear you were not happy with the delivery lead time but as explained on our website we were closed over the Christmas and new year period. We are not Amazon :-) we are a small UK independent Jeans/clothing manufacturer who always strives to ensure our customer service is top notch. Once again apologies if your delivery was not within the time scales you expected, usually this would be within a couple of days. Thanks from the team at MishMash

Rated 5 out of 5 stars

Fantastic customer service

I've dealt with the customer service department a couple of times and they are outstanding. Nothing is too much trouble and they resolve any issues straight away. My partner loves these jeans too, he now has three pairs and I'm sure there will be more added to his collection soon!

January 2, 2025
Unprompted review
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Reply from Mish Mash

Thank you for your review, very much appreciated

Rated 5 out of 5 stars

Fantastic customer service & great jeans

I ordered 2 pairs of jeans for my husband online on the Sunday before Xmas on the Wednesday. When I saw the confirmation I realised I had accidentally ordered the default size for the 2nd pair. No worries. I’ll order another pair in the right size & return the wrong size. Monday morning I received a phone call from customer service asking if I meant to order in different sizes. When I explained what had happened, she immediately offered to correct my original order, cancel my 2nd order & refund me. It was all done in <24hrs and the correct jeans in the right size arrived on Christmas Eve along with the credit! The jeans fit brilliantly and outstanding customer service!

December 23, 2024
Unprompted review
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Reply from Mish Mash

Thank you very much for your fabulous review

Rated 5 out of 5 stars

Great jeans at a great price

Great jeans at a great price. Worn Mish Mash jeans for a while now and can’t fault them.

November 30, 2024
Mish Mash logo

Reply from Mish Mash

thank you for your review

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