Miss Amara team are just wonderful to deal with, customer service was second to none - thank you. I chose Miss Amara rug because my daughter in law has two & they are just stunningly gorgeous, and the... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I am styling a new home and found Miss Amara’s return policy invaluable. Having to return purchases that really didn’t meet the criteria meant I had to get Miss Amara’s permission to do so. Grac... See more
Company replied
I have bought a number of rugs (change of decor rather than the product diminishing) and I go back because of the range of styles, quality of their product, prompt delivery and personable customer se... See more
Company replied
We love Miss Amara rugs. We’ve purchased at least 5 rugs over the last few years and they have all been excellent quality and withstood high traffic and stains from kids and dogs. The price points are... See more
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Company details
Written by the company
At Miss Amara, we're changing the way you shop for rugs. We've included as part of the service a free, no-obligation styling service for all of you! The other thing we're doing is Risk-Free Shopping. Miss Amara exists to inspire, entertain and delight you.
Contact info
New Zealand
- missamara.nz
4.5
Excellent
267 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Miss Amara
Delighted to hear this, thank you for sharing, Kath. Tiffany (Miss Amara).
This company provides an exceptional…
This company provides an exceptional business experience, offering high-quality rugs. Their communication is prompt and highly commendable. I am considering another purchase from them, as their service is truly outstanding.
June 2, 2026
Reply from Miss Amara
Thank you for your very kind feedback, Millie. So glad to hear your are enjoying your purchase. Tiffany (Miss Amara).
Exceeded expectations
Great selection clearly presented on line. Very quick cost free delivery and carpet quality excelent.
May 13, 2026
Unprompted review
Reply from Miss Amara
Thank you for sharing this with us - very kind. Tiffany (Miss Amara).
Reply from Miss Amara
Delighted to hear this - thank you for sharing this, Merlene. Tiffany (Miss Amara).
Great choices
Great choices, prompt service. Rug we purchased looks fantastic
May 6, 2026
Unprompted review
Reply from Miss Amara
Very kind feedback - thank you, Chris. Tiffany (Miss Amara).
Easy ordering and great rug
Great choice of rugs, easy to order, timely delivery with regular updates. Love our new rug. Easy!
May 11, 2026
Unprompted review
Reply from Miss Amara
Thank you for your very kind feedback, Lawrence. Tiffany (Miss Amara).
Service was great!
Whilst there was a small delay in delivery of the rug, the support I received Charisa was amazing! Charisa took ownership of the delay, kept me informed regularly and was a delight to deal with. Thank you Charisa.
May 21, 2026
Unprompted review
Reply from Miss Amara
So happy to hear you have had such a great experience with our brand, Damian. Thank you for sharing this with us. Tiffany (Miss Amara).
We received the rug & we loved the…
We received the rug & we loved the colour but the packaging is very poor. Instead of being rolled into one length it was folded into squares which left it with large creases all through it & we cannot get them out. We tried steaming it as advised, plus vacuuming & rolling but to no avail. Finally we got a refund for it which was very good of the company & good back up service. I believe there would be no complaints if the rugs were packaged differently (rolled not folded). Thanks
May 18, 2026
Reply from Miss Amara
Hi Neville, Thank you for sharing your feedback with us. We have passed this along to our Product team for their review. Appreciate you taking the time to share your concern. Tiffany (Miss Amara).
Stylish, high-quality, and baby safe
We really love our Miss Amara playmat! Our bub is currently learning to crawl, and it gives us peace of mind knowing he can bump his head without hurting himself because the quality and cushioning are so good. It’s also non-slip, which makes it feel extra safe. Another thing we love is how easy it is to vacuum and keep clean. Practical, safe, and beautiful! Definitely worth it for families with little ones!
May 16, 2026
Reply from Miss Amara
Such lovely feedback, Christian. So glad to hear your baby is enjoying his playmat. Tiffany (Miss Amara).
Timely delivery and love the rug.
May 15, 2026
Reply from Miss Amara
Thank you for your kind review. Delighted to hear you love your new rug. Tiffany (Miss Amara).
Great price and free shipping was a big…
Great price and free shipping was a big bonus. We love the quality and the colour, very fun for the nursery.
May 5, 2026
The quality of the Emeka rug is just perfect
The quality of the Emeka rug is just divine, beautiful heavy duty wool that I feel will withstand our family life
May 15, 2026
Unprompted review
Love the rug designs
Love the rug designs, was easy to understand what you were purchasing from the description and my first rug arrived and exceeded my expectations. Cant wait for the second rug to arrive. Its the finishing touches that my home needed. Thank you Miss Amara!
April 16, 2026
Unprompted review
Reply from Miss Amara
Thank you so much for your kind feedback, Wendy. We are so glad to hear you are enjoying your new purchase. Tiffany (Miss Amara)
Another purchase from Miss Amara
Another purchase from Miss Amara - and so happy. A gorgeous rug, excellent quality, great price. Info online is always very helpful. Its an easy process to order - and will always recommend. I would never shop anywhere else. This is my 4th Miss Amara rug!
April 6, 2026
Unprompted review
Reply from Miss Amara
Thank you so much for sharing your feedback. We appreciate your continued support with our brand. Tiffany (Miss Amra)
I purchased 2 rugs both exceeded my…
I purchased 2 rugs both exceeded my expectations. Quality has really improved over the years. really stunning rugs and have lifted my home
April 29, 2026
Unprompted review
Reply from Miss Amara
Such lovely feedback - thank you so much for sharing, Elly. Tiffany (Miss Amara)
Wide variety of good quality rugs.
Loved the wide choice, the photo examples which enabled me to envisage how the rug would look. The rug quality is also high. Would definitely use this website again to purchase a rug.
April 10, 2026
Unprompted review
Reply from Miss Amara
Thank you, Emma for sharing your feedback. Great to hear our on site imagery is helpful. Tiffany (Miss Amara).
After experiencing a missing parcel…
After experiencing a missing parcel delivery, Miss Amara were incredibly attentive in offering options to us, including replacement. Product is lovely and well represented in the website imagery.
April 28, 2026
Unprompted review
Reply from Miss Amara
Very happy to hear that your replacement arrived. Thank you for the kind feedback. Tiffany (Miss Amara).
Absolutely love my rug from Miss Amara
Absolutely love my rug from Miss Amara! The whole process was so easy, from browsing to delivery. The quality is beautiful and it has completely elevated our space
May 1, 2026
Unprompted review
Reply from Miss Amara
Thank you for taking the time to share your feedback, Nina. So glad to hear your rug has elevated your space. Tiffany (Miss Amara).
Incredible customer service
Incredible customer service! They went above and beyond to assist me in any way they could. 5 star service with beautiful, high quality products.
April 15, 2026
Unprompted review
Reply from Miss Amara
So lovely to hear, thank you for sharing, Kim. Tiffany (Miss Amara).
Reply from Miss Amara
So glad to hear our Styling team were able to support you, Michael. Tiffany (Miss Amara).
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