Missguided Reviews 1,749

excellent
best shopping experience

Dont trust!

1. the refund system is useless;
I tried to order refund on 10 pieces of clothing and got this message: "Your return contains too many items and is above the carrier weight limit. If your order was delivered in multiple parcels please create a separate return for each parcel."
- this even I ordered all in one order and receive the order in the same one package shipment, I must create returns for each individual garment and get a return form for each item, what is that!?!

2. You can not trust the information you get about the pricing;
I contacted the customer service centre for information about whether the prices included VAT, customs duties and tax. I received a reply from a customer service representative that all prices were included all fees and they could guarantee and confirm that no other expenses would be additional upon receipt of the package in my home country Norway, this despite the fact that I specified this once again and said I would make sure that I would not get any surprises when collecting the package. The person I talked to said I had nothing to worry about.

The next day I received a message from DHL with an invoice for customs duties and VAT. Contacted missguided and received only an apology for misinformation and that I had to pay an invoice myself. This is one of the worst things I've ever experienced and I frequently shop on website throughout the world.

Have ordered pretty much everything online and it is the first time there is total lack of disclaimer and total failure to take responsibility for a mistake they have made and are fully responsibal for, and now has resulted in putting me in an innocuous financial trouble!

STAY AWAY from this website! In addition, it is hopeless to return the goods. Don't trust the information you get, because you may actually end up with information that could cost you a furtune.

I have now reached to the Consumer Council for Europe for assistance.

Merci Audrey. Super efficace...
Rien à dire merci

Jake was very helpful, he resolved quickly my problem.

Thanks to Jake who answered my questions quickly and found solutions to help me! I am again satisfied with Missguided

Very swift and efficient customer experience with Jake, extremely satisfied !

I had the chance to talk with Jake. He answered me really fast and he was very good with me . He found me a solution in less than 5 minutes. I recommend him

I had the chance to talk with Jake. He answered me really fast and he was very efficient. He found me a solution in less than 5 minutes. I recommend him !

I used the chat to have help for my return and Jake was very helpfull, he helped me in few minutes

My mom had a problem with her order (address issue), and Jake was very nice, helpful, and very professional.

Jake was very attentive, reassuring and fast with my request.

It was the second time that I had a problem with my order, they sent me the wrong color. I talked with Jake and he sent me the right one and told me to keep the other one for free.

Impeccable customer service. Jake solved my problem very quickly.

A week after I made my order return, I still haven't receive my refund and Jake unlock the problem in a second. Thank you !