Ordered a gift set which came with the box completely damaged. Since Tuesday (now Sunday) both my partner and I have been trying to contact them via their social media channels as this is the only way... See more
Company replied
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See what reviewers are saying
I cannot praise Jenny's customer service enough! I recently encountered an issue with my order where I received only one part of the set I ordered, causing quite a bit of inconvenience as I needed the... See more
Company replied
I returned 2 items in the same package, returned via DPD and got refunded for the cheapest item only . They are denying the other item in the bag although I have proof that both were returned togethe... See more
Company replied
The Clothes ive tried don’t feel cheap like other fast fashion brands. Customer service is fantastic. Made a mistake on my order and the response was personalised and genuine and not via some robot .... See more
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Company details
Written by the company
Misspap exists to serve the women with style, the women who love to feel confident in what they wear and the women who do things their own way. Expect to find the statement elevated pieces for all occasions with an affordable price-tag that you won't find anywhere else. We design in-house collections that ultimately embody the classic Misspap signature: clean, simple, sexy yet feminine pieces, perfect for the high octane lifestyle. Inspired by the muses of our past and present, by all the bad ass women who ever existed, we have cultivated a brand with ever-lasting attitude. Fashion is what matters to us the most and to the women who wear our clothes, for them Misspap brings the timeless pieces to treasure and keep.
Contact info
PO Box 553, BB11 9GD, Burnley, United Kingdom
- customerservices@misspap.com
- misspap.com
3.0
Average
9K reviews
Replied to 87% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Lovely Customer Services
I ordered a dress from MISSPAP however the wrong item was sent to me, when I emailed their customer services they replied back to me straight away and helped me resolve the issue!
October 3, 2023
Unprompted review
Reply from MISSPAP
Hi Molly, so sorry to hear about the incorrect item, but it's great to hear that the team were able to step in and turn this around for you! Thank you for the five stars and I hope we see you again soon. - MP
Customer service feedback
Maria G, very promptly responded to my query about a faulty refund, even after I hadn’t followed the correct process Maria was very kind and responded almost immediately offering a full refund for the faulty item, thank you.
October 1, 2023
Unprompted review
Reply from MISSPAP
Hello Samantha, thank you for taking the time to leave a review today regarding your recent experience with our brand.
It's great to hear Maria was able to provide 5 star customer service for you today and get a full refund back to you with regards to your faulty item query and we can't wait to see you shopping with us again!
Kind regards and have a great rest of your day! -Millie
Liselle A was amazing!!!!
Liselle A was amazing!!!!! Thank you so much
September 29, 2023
Unprompted review
Reply from MISSPAP
Hello Isla, thank you for taking the time to leave a review today regarding your recent experience with our brand.
I'm so glad to hear Liselle was able to provide 5 star customer service for you today in regards to your query and we can't wait to see you shopping with us again!
Kind regards and have a great rest of your day! -Millie
Quick and easy!
Juniena was extremely helpful and answered all my queries quickly!
September 28, 2023
Unprompted review
Reply from MISSPAP
Hi Chelsea,
Thanks for taking time to leave a 5 star review! So happy to hear that Juniena stepped up and resolved this for you and they'll be the first to know about this glowing review! Have a great day. - Dean
Missing item
I ordered a co-ord from misspap however part of the set was missing but the lady in customer service who dealt with my query was called Julie and she helped me with my ordeal and took my experience with the company from a 5 to a 10. This is the first time I’ve shopped at misspap and I will definitely be back because Julie’s customer service was ten out of ten. she dealt with me professionally, efficiently and effectively.
Many thanks Julie.
Hopefully the set comes back in stock in my size.
September 22, 2023
Unprompted review
Reply from MISSPAP
Hello Lydia,
Thank you for getting in touch and for taking the time to leave your review.
It's lovely to hear that Julie, from our Customer Service team was able to assist with your recent query, leaving you satisfied with the service received.
We work very hard on a daily basis to provide our customers with the best possible service, so it's always great to receive feedback such as your own.
I'll be sure to pass your feedback onto the adviser.
Take care,
Daniel
I used to love miss pap but I don’t…
I used to love miss pap but I don’t know what’s happened with their customer service is rubbish. I returned a item via Klarna a month ago mind you it’s been a long while since I’ve shopped at misspap the quality was not worth it and quite overpriced as it looked lovely on the website. I thought I would purchase the one year delivery to considering I’ve always liked their products. I sent a email few weeks ago to customer care regarding a refund on the one year delivery as It wasn’t going to be put to use and didn’t mind paying the delivery difference initially. I have not heard anything back and the cheek to charge a late payment fee for a delivery that I haven’t used. I have paid the full amount as I wouldn’t like it to affect my credit but this is just atrocious.
September 22, 2023
Unprompted review
Reply from MISSPAP
Hi Ann, thanks for taking time to leave a review and I'm sorry to hear about the issues you've faced with your order.
I've sent a private message to you so if you could reply with your order number, I'll certainly check this for you.
Thanks, speak soon - MP
@paula thank you for help
September 18, 2023
Unprompted review
Reply from MISSPAP
Hello there,
Thank you for taking the time to leave Paula a review and I'll be sure to pass your thanks over.
Have a lovely day! - Jade J
I ordered the chain mail dress size L
I ordered the chain mail dress size L. Next day delivery
The dress arrived on time.
Unfortunately the dress was damaged and I immediately contacted customer service and chatted with Roselyn.
Roselyn was very polite and helpful and resolved the problem with the dress.
September 16, 2023
Unprompted review
Reply from MISSPAP
Hi Yolanda, thanks for taking time to leave a five star review, we're really happy to hear that Roselyn was able to turn this experience around for you and she'll really appreciate the kind feedback! Take care for now and have a lovely day Yolanda! - Jack
Julie was a delight and helped me…
Julie was a delight and helped me within record time.
Really put my mind at ease! Thank you so much! Stellar help, honestly
September 14, 2023
Unprompted review
Reply from MISSPAP
Hi there
Thanks for taking time to leave a 5 star review! So happy to hear that Julie stepped up and resolved this for you and they'll be the first to know about this glowing review! Have a great day. - Dean
Rochelle was super helping solving my…
Rochelle was super helping solving my problem today, she replied straight away and after a few back and fourths, she solved the issue. Really impressed with the customer service today!
September 8, 2023
Unprompted review
Reply from MISSPAP
Good morning Lilly,
This is really great to hear and we appreciate you taking the time to leave Rochelle a review regarding their service.
I'm pleased all has been resolved with your query and I'll be sure to pass this review over on your behalf.
Thank you for your feedback and I hope you have a wonderful day, take care! - Jade J
Fantastic customer service from Jessie!
September 8, 2023
Unprompted review
Reply from MISSPAP
Good morning Ashlea,
This is really great to hear and we appreciate you taking the time to leave Jessie a review regarding their service.
I'll be sure to pass this reivew over on your behalf and I hope you have a wonderful day, take care! - Jade J
I left a review 2 days ago which should…
I left a review 2 days ago which should be ignored.
Item sent faulty, I thought it had been sorted but nope. They lied to me said it was being sent next day but I received an email saying standard. Im still waiting now 3 days on and my engagement party is tomorrow now I don’t have the corset top to the 3 piece I was wearing.
I contacted customer service and they all keep telling me it was sent next day but not one had provided evidence of this and have been extremely unhelpful.
Disgusting really, they’ve had the last 3 days everyday to correct there mistake of sending via the wrong delivery service
September 7, 2023
Unprompted review
Reply from MISSPAP
Hello Yolanda, thank you for your review today regarding your recent experience with our brand. I'm sorry to hear your faulty item issue has not yet been resolved especially as this was for your engagement party however I will be happy to help with this.
I can see the delightful Tom has already reached out to you today regarding the issue and provided a resolution so please do refer back to this contact for the resolution to this matter.
Thank you again for taking the time to leave a review Yolanda and take care - Millie
Excellent customer service received…
Excellent customer service received from Sheila. Speedy responses and lovely manner!
September 7, 2023
Unprompted review
Reply from MISSPAP
Hello Charlotte
Thank you so much for taking the time to leave us a 5* review. Its so nice to hear Sheila was able to resolve your query in such a quick and lovely manner. I will be sure to pass on your kind words on your behalf.
Take care and have a lovely day!
-Stacy
First order and the incorrect product…
First order and the incorrect product received. Hard to get hold of the company to resolve. Very disappointing as I'm in trouble either the wife now for her not having a dress to wear. Frustrating
September 7, 2023
Unprompted review
Reply from MISSPAP
Hello Michael, thank you for taking the time to leave a review today regarding your recent experience with our brand.
I'm sorry to hear your wifes dress arrived incorrectly to you address however I will be happy to assist with this. You can find our contact details on our website here in which our team will respond within 24 hours for you at the latest with a resolution to the matter: https://www.misspap.com/customer-service#folder-cs-folder-contact
If you still require assistance with this matter, please do contact us on the above link and we can get this resolved immediately for you. Your feedback is much appreciated with this.
Kind regards -Millie
I had an issue with my order
I had an issue with my order. I never received it and it was marked as delivered. However, soon as o contacted MISSPAP they got back to me and messaged me with options of what to do for my missing order. Jessie was very helpful and fast and sufficient. She immediately helped with the options I need to take.
L
September 7, 2023
Unprompted review
Reply from MISSPAP
Hi L
Thank you for your lovely 5* review! I am glad you reached out to us about your delivery, and it's amazing to hear that Jessie was able to assist you with resolving this. I will certainly pass along your thanks.
Take care and have a lovely day!
-Stacy
Giving Carl & Althea a massive…
Giving Carl & Althea a massive shoutout, had a slight issue with an item, it was sorted out straight away. Very professional, thank you very much xx
September 6, 2023
Unprompted review
Reply from MISSPAP
Hi Tracey
Positive feedback is always amazing to hear. I'm really happy that Carl & Althea was able to provide you with a quick and efficient customer service experience, and I will be sure to pass on your kinds words to them both.
We look forward to you shopping with us again soon!
Take care and have a lovely day!
-Stacy
Part of my refund was missing
Part of my refund was missing - I reached out via social media and spoke to Jade N who was efficient and great at looking into the issue. The remaining refund has been issued. Thanks again!
September 2, 2023
Unprompted review
Reply from MISSPAP
Hi Shannon,
Thank you for taking the time to leave us a review, I really appreciate it and I am so glad you received the assistance you needed from Jade regarding your refund.
We hope to see you shopping with us again soon!
Take care,
Amelia
Cyrle was very helpful in solving my…
Cyrle was very helpful in solving my delivery thank you so much
August 31, 2023
Unprompted review
Reply from MISSPAP
Hi Ellie
Thank you for leaving such lovely feedback for Cyrle. It’s great to hear your delivery issue was resolved in a timely and efficient manner. I'll be sure to pass this review over to Cyrle on your behalf.
I hope you have a great day and take care!
-Stacy
Received excellent customer service…
Received excellent customer service from Cyrle, happy customer, thank you!
August 30, 2023
Unprompted review
Reply from MISSPAP
Hi Shauna,
Thank you for taking the time to leave us a review! I am so happy to hear about the excellent service provided to you by Cyrle, especially as this has left you such a happy customer!
I will certainly pass along your thanks, take care.
Amelia
Returned items
I ordered two items and returned both due to them not fitting. I then received an email to say I was being refunded, but only for one. I contacted customer service promptly to try and rectify this. Catherine, picked this up and dealt with it in a timely and appropriate manor. Mistakes happen from time to time, it’s re assuring that they can be resolved straight away, I have been given the 5th of sept, for when the return money will be refunded. Thankyou for sorting Catherine.
August 29, 2023
Unprompted review
Reply from MISSPAP
Hi Viki
Thank you for taking the time to leave us a 5* review. I'm sorry to hear your refund email was incorrect, but I am pleased you were able to reach out to the team, where Catherine could help to look into matters and ensure all was resolved for you.
I'll be sure to pass this review over to Catherine on your behalf.
I hope you have a great day and take care!
-Stacy
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