Ordered a gift set which came with the box completely damaged. Since Tuesday (now Sunday) both my partner and I have been trying to contact them via their social media channels as this is the only way... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I cannot praise Jenny's customer service enough! I recently encountered an issue with my order where I received only one part of the set I ordered, causing quite a bit of inconvenience as I needed the... See more
Company replied
I returned 2 items in the same package, returned via DPD and got refunded for the cheapest item only . They are denying the other item in the bag although I have proof that both were returned togethe... See more
Company replied
The Clothes ive tried don’t feel cheap like other fast fashion brands. Customer service is fantastic. Made a mistake on my order and the response was personalised and genuine and not via some robot .... See more
Company replied
Company details
Written by the company
Misspap exists to serve the women with style, the women who love to feel confident in what they wear and the women who do things their own way. Expect to find the statement elevated pieces for all occasions with an affordable price-tag that you won't find anywhere else. We design in-house collections that ultimately embody the classic Misspap signature: clean, simple, sexy yet feminine pieces, perfect for the high octane lifestyle. Inspired by the muses of our past and present, by all the bad ass women who ever existed, we have cultivated a brand with ever-lasting attitude. Fashion is what matters to us the most and to the women who wear our clothes, for them Misspap brings the timeless pieces to treasure and keep.
Contact info
PO Box 553, BB11 9GD, Burnley, United Kingdom
- customerservices@misspap.com
- misspap.com
3.0
Average
9K reviews
Replied to 87% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good customer service
I had a query regarding return fees when subscribed to Misspap VIP, I submitted it via their online query form and had a prompt and helpful response from Angelica from the customer service department. She explained everything fully and suggested if I had any further questions/issues to get back in touch, she was helpful and friendly 😊
August 24, 2023
Unprompted review
Reply from MISSPAP
Hi Zoe, thanks for taking time to leave a review and welcome to Misspap VIP! It's great to hear that Angelica was able to provide the info for you. Thanks for shopping with us and we can't wait to see you again soon! - MP
Super fast delivery and response from customer service
I ordered before 23:00 for next day delivery at only £3.99 and really wasn’t expecting them to actually arrive… they did!
I ordered the brown short Ugg style boots in an 8, they are a small size so I’m glad I got an 8 (I wear 7.5).
I also ordered the two in one recycled coat. Unfortunately I only received the gilet and not the jacket, I contacted the team and was immediately given a 50% refund for the inconvenience. The item is now out of stock so I couldn’t get a replacement and have now received a full refund for the item and a discount code for delivery! Incredible. The quality of the jacket and boots are really good so I will be re ordering the jacket when it’s back in stock. Thankyou to Maurella G and David for your super fast response and resolve
August 23, 2023
Unprompted review
Reply from MISSPAP
Hi Ashleigh,
I'm really sorry you've received an incomplete set but I'm glad both Maurella and David was able to help get this resolved for you by processing a full refund for you. I'll be sure to pass on your positive feedback to them.
Hope you have a lovely day.
Take Care,
Hamza
I had the best customer service from…
I had the best customer service from rose she refunded my money straight away and didn't need the top sending back which was stunning just a few stones came off it thank you I would definitely order from them again and think it out wasn't right they would sort it
August 20, 2023
Unprompted review
Reply from MISSPAP
Hello Chloe, thank you for taking the time to leave a review regarding your recent experience with our brand!
I'm so glad to hear Rose was able to assist with your query and provide a 5 star service for you!
We can't wait to see you again soon - Millie
Theresa S provides great service for…
Theresa S provides great service for misspap
August 19, 2023
Unprompted review
Reply from MISSPAP
Hello Claire, thank you for taking the time to leave a review regarding your recent experience with our brand!
I'm so glad to hear Theresa was able to assist with your query and provide a 5 star service for you!
Kind regards and take care -Millie
The people who work there are very…
The people who work there are very helpful. They arranged and helped me with my return without any problems. Thank you Richard and Maria A for your quick help
August 18, 2023
Unprompted review
Reply from MISSPAP
Hello Anna, thank you for taking the time to leave a review regarding your recent experience with our brand!
I'm so glad to hear Richard and Maria were able to assist with your query and provide a 5 star service for you!
Kind regards and take care -Millie
Andy
Andy was the person who helped me had issues with my order and they got it sorted within seconds no arguing just straight to the point was so much help thank you so much
August 18, 2023
Unprompted review
Reply from MISSPAP
Hello there, thank you for taking the time to leave a review regarding your recent experience with our brand!
I'm so glad to hear Andy was able to assist with your query and provide a 5 star service for you!
Kind regards and take care -Millie
I received a faulty item .But the…
I received a faulty item .But the customer service was amazing . There were very helpful and fast in resolving the issue. Would definitely recommend to purchase from here .
I wanna say thank you to Brian and Rose B for helping out with the issue.
August 17, 2023
Unprompted review
Reply from MISSPAP
Hello there, thank you for taking the time to leave a review regarding your recent experience with our brand!
I'm so glad to hear Brian and Rose was able to assist with your defective item query and provide a 4 star service for you!
Kind regards and take care -Millie
Good customer service
I received a faulty item and i messaged Misspap through facebook. I got help from Joshua M and then from Jhona. They guided me what to do and my item was replaced with a new one straight away after i sent the faulty one.
August 15, 2023
Unprompted review
Reply from MISSPAP
Hi Amela
Thank you for leaving such lovely feedback for Joshua . It’s great to hear your issue was resolved in a timely and efficient manner. I'll be sure to pass this review over to Joshua on your behalf.
I hope you have a great day and take care!
-Stacy
Great customer service and fast !
August 16, 2023
Unprompted review
Reply from MISSPAP
Good morning Shivani,
Thank you for your kind feedback and I'll be sure to pass this over to the team on your behalf.
Have a lovely day, take care! - Jade J
Dolores was really helpful when helping…
Dolores was really helpful when helping me with my return.
August 16, 2023
Unprompted review
Reply from MISSPAP
Good morning,
This is really great to hear and we appreciate you taking the time to leave Dolores a review regarding their service.
I'm pleased all has been resolved with your returns query and I'll be sure to pass this reivew over on your behalf.
Have a wonderful day, take care! - Jade J
Fast and helpful customer service
I had an issue with a faulty item that was delivered and unfortunately the item was sold out so I couldn’t be sent a replacement. Instead MISSPAP replied to my query within 12 hours offering a full refund. Julie (customer services) was really helpful and it was dealt with really quickly.
August 15, 2023
Unprompted review
Reply from MISSPAP
Hello there, thank you for taking the time to leave a review for our brand regarding your recent experience with our brand!
It's great to hear Julie was able to assist in getting a faulty item refund back to you and resolve the matter quickly for you!
Kind regards and take care! -Millie
I messaged really late to chase up my…
I messaged really late to chase up my return, Judy Ann Mae M was very quick to respond and processed my refund so fast. Thank you!
August 13, 2023
Unprompted review
Reply from MISSPAP
Hello Naznin,
Thank you for getting in touch and for taking the time to leave your review.
It's lovely to hear that Judy Ann and Mae M, from our Customer Service team was able to assist with your recent query, leaving you satisfied with the service received.
We work very hard on a daily basis to provide our customers with the best possible service, so it's always great to receive feedback such as your own.
I'll be sure to pass your feedback onto the advisers.
Take care,
Daniel
I recieved a burnt item
I recieved a burnt item and Julie helped me to get it sorted
August 11, 2023
Unprompted review
Reply from MISSPAP
Hello Demi, thank you for your review today regarding your recent experience with our brand.
I'm sorry to hear your item arrived defective however it's great to hear Julie was able to get this resolved for you and turn this experience around!
Kind regards -Millie
Accidentally ordered to my ex…
Accidentally ordered to my ex boyfriends address. Messaged misspap on their iMessage service and a lovely advisor called Jonathan S managed to get the address changed for me right away. Fantastic and efficient service.
August 7, 2023
Unprompted review
Reply from MISSPAP
Hi Kayla,
I'm so glad Jonathan was able to help you amend your address in a fantastic and efficient manner. I'll be sure to pass on your positive feedback to him.
Hope you have a lovely day.
Take Care
Hamza
Amazing service
Amazing service, fast and solved my problem immediately! Thanks Shaquille E!
August 6, 2023
Unprompted review
Reply from MISSPAP
Hello Vic, thank you for your review today regarding your recent experience with our brand.
I am so glad to hear Shaquille was able to resolve your issue immediately and to a 5 star level!
Kind regards and have a great day!-Millie
Even though I had some problems with my…
Even though I had some problems with my order the customer service was good and quick with Christian L 👍🏻
August 3, 2023
Unprompted review
Reply from MISSPAP
Hi Georgia, so happy to hear that Christian was able to fix the problem for you. Thanks for the five stars and I hope we see you again soon! - Jack
Customer service great as per
Customer service great as per. Barry helped to sort my query really quickly and was helpful
August 3, 2023
Unprompted review
Reply from MISSPAP
Hi Angel, thank you for taking time to leave a five star review, it's great to hear that Barry stepped in to assist you so well! Take care for now and have a lovely day - Jack
Missing item from order
My order that I collected had a missing item. I contacted the customer helpline on Apple iMessage and had an efficient experience whereby Rose B assisted me and processed a new order for the missing item. This will be delivered to me today - I brought this issue up yesterday late afternoon z
Very happy with the customer service experience
July 31, 2023
Unprompted review
Reply from MISSPAP
Hi Simone,
I'm so sorry you didn't receive all your items within your order but I'm happy Rose was there to help get this sorted for you by processing a resend for your missing item on our fastest delivery service (next day delivery). I'll be sure to pass on your positive feedback to her.
Hope you have a great day.
Take Care
Hamza
Great customer service
Mei was great help with my faulty item, was stress free and resolved smoothly
July 24, 2023
Unprompted review
Reply from MISSPAP
Good morning Leah,
Thank you for taking the time to leave us your review and I am sorry to hear of your faulty item.
I am pleased you were able to reach out about this, where Mei could help to ensure all was resolved for you.
We really appreciate your feedback and I'll be sure to pass this review over to Mei on your behalf.
Have a lovely day, take care! - Jade J
Customer service was great
Customer service was so fast and lovely! I spoke to Rose B. She deserves a raise!
July 20, 2023
Unprompted review
Reply from MISSPAP
Hi Amy,
I'm so glad Rose was able to resolve your query in a quick and lovely manner. I'll be sure to pass on your positive feedback to her.
Hope you have a lovely day.
Take Care,
Hamza
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.