Mister-Auto.se Reviews 11,016

TrustScore 1.5 out of 5

1.4

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Rated 1 out of 5 stars

I just wanted to know that how is the packaging done very badly. All the parts fell and came out. The postnord guy mentioned that he recieved all the item such way. This is not good, your packaging wi... See more

Company replied

Rated 1 out of 5 stars

Sent a cheaper part with the brand name carelessly grinded off and put in the more expensive box. Very slow to send the replacement. 6+ days and they have yet to even ship it. Totally unaccept... See more

Company replied

Rated 4 out of 5 stars

Bought a catalytic converter to a Citroen Xsara Picasso at a very good price. The parts arrived and my mechanic fitted the item without any problems whatsoever. Will certainly come back to this site i... See more

Rated 1 out of 5 stars

I ordered the exhaust pipe for my Subaru, none of the parts fitted, middle part was bent at welding, so I needed to cut it and weld it again. The end part was 45 degrees off towards the middle part, a... See more

Company replied

Company details

  1. Auto Parts Store
  2. Car Accessories Store

Written by the company

Mister-Auto är ett franskt företag som säljer bildelar till 23 länder. På mister-auto.se kan du köpa delar till bromsar, motorrum, avgasrör, filtrering, fjädring, motorkylning...


Contact info

1.4

Bad

TrustScore 1.5 out of 5

11K reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

Will Not recommend

I just wanted to know that how is the packaging done very badly. All the parts fell and came out. The postnord guy mentioned that he recieved all the item such way. This is not good, your packaging will not even support the weight of the parts. Imagine the box cannot hold your parts. Please dont do this. i didnt see any physical damage to the item but hopefully the parts is not bend because its metal frame, prone to bend. I was shocked to see such bad packaging, I wonder how my another item will be received like this as well. Atleast you can use some strong tape around the box so it will not fall out. very dissapointed. as well the parts boxed was open box not new box. You know when the box is open the price should be reduced to half. Im IT technician we as well sell computer parts and new parts. once the item is opened in the box the price fall 50% but how is the bosch rotors box been opened and looks like its returned item and you sending it to me. i dont know even its test item or rejected item. You know i bought from other vendors as well not like this. I dont know why i get items like this. if you wanted to sell open box item please pun in description so we know. This is cheating guys. Very dissapointed will not recommend to others. Im just worried that the parts is not genuine and just stamp brand on cheap parts. Not worth like this.

March 25, 2022
Unprompted review
Mister-Auto.se logo

Reply from Mister-Auto.se

Hi Mohd,

Thank you for taking the time to give us a review.

We have made sure to take your recommendation seriously and are trying hard to deliver all the parts in the best condition possible.

In the meantime you can always contact us if there is an issue with any of the parts and we will gladly assist you.

Don't hesitate to contact us again anytime you have question

Kind regards,
the Mister-Auto team

Rated 1 out of 5 stars

Sent a cheaper part with the brand name removed.

Sent a cheaper part with the brand name carelessly grinded off and put in the more expensive box.

Very slow to send the replacement. 6+ days and they have yet to even ship it.

Totally unacceptable behaviour and don't even make the effort to expedite sending a replacement.

August 10, 2020
Unprompted review
Mister-Auto.se logo

Reply from Mister-Auto.se

Dear customer!

Thank you for your feedback!

We apologize for the incident with your latest order!
You have been in contact with our customer support that have done their best to help you with solving your case.
We see that you have chosen the option to have a new part shipped and it is on its way to you.

Our Mister-Auto team wish you a great day!

Kind regard,

Mister-Auto

Rated 1 out of 5 stars

I ordered the exhaust pipe for my…

I ordered the exhaust pipe for my Subaru, none of the parts fitted, middle part was bent at welding, so I needed to cut it and weld it again. The end part was 45 degrees off towards the middle part, and was 2 cm short, so I needed to cut in and add an extention pipe.

May 4, 2020
Unprompted review
Mister-Auto.se logo

Reply from Mister-Auto.se

Dear customer,

Thank you for your feedback!

We are sorry that the exhaust pipe was not compatible!

To search using only the registration number or model is no guarantee that the part fits your car modifications.

Our advise to you is to search with Equipment Manufacturer/ code for the part since this ensures that you get the correct part delivered.

I have check your account and noticed that you haven't contacted our Mister-Auto customer service.

It is always good to consult with our customer service if something like this occurs so that we can provide you a good solution.

If you have questions about our product range, orders or want help to place new orders, please feel free to contact us.

Mister-Auto customer service wish you a nice day and drive safe.

Kind regards,

Mister-Auto

Rated 4 out of 5 stars

Quick and clear

Quick and clear, but I prefer all my order in one delivery. I can not start a service, without all the parts for my car.

May 3, 2020
Unprompted review
Rated 2 out of 5 stars

EXPRESS POST SOM TAR 10 DAGAR SKIT…

EXPRESS POST SOM TAR 10 DAGAR SKIT DÅLIGT

December 31, 2019
Unprompted review
Mister-Auto.se logo

Reply from Mister-Auto.se

Hej,

Tack för din värdefulla feedback!

Beklagar att din senaste beställning är lite försenad! Detta är på grund av en sen leverans från vår leverantör.

Vänligen logga in på ditt Mister-Auto konto och ta reda på statusen av din order.

Har du ytterligare frågor eller synpunkter är du alltid välkommen att kontakta oss.
Vi på Mister-Autos kundtjänst önskar dig Gott Nytt År!
Ta det försiktigt i trafiken!

Med vänliga hälsningar,
Slava
Mister-Auto teamet

Rated 1 out of 5 stars

They do not know where my parcel is 10…

They do not know where my parcel is 10 days after It was picked up from them in Germany!!!!!! Supposedly by POSTNORD who everybody in Sweden knows is totally useless!

December 13, 2019
Unprompted review
Mister-Auto.se logo

Reply from Mister-Auto.se

Dear customer,

Thank you for your review and feedback!

We have checked your recent orders on your Mister-Auto account and according to the tracking information provided from the courier they all have been delivered in the promised time.

In case the information from the courier is not correct, please contact our customer support.

Do not hesitate to contact us if you have further questions.

Our Mister-Auto team wish you a great day and merry Christmas!

Kind regards,
Slava, Mister-Auto

Rated 1 out of 5 stars

Mister Auto Change Guarantee rules to…

Mister Auto Change Guarantee rules to only 3 months against their own purchase conditions and EU and Swedish rules and refuse to meet Guarantee.
Bought new Brembo front disks and pads for BMW these became worse over about 5 months disks warped are causing vibration when braking and driving on inspection both are pitted/porous.

Replaced with Bosch disks and pads from another supplier no problems after.

Still no refund of 1781 KR

Reply
Just avoiding the fact that no wear is it written or stated that these parts have another guarantee.

A full guarantee covers these parts and nothing else.

Take your responsibility. Don’t trick customers.

November 11, 2019
Unprompted review
Mister-Auto.se logo

Reply from Mister-Auto.se

Dear Mr Rice,

Thank you for your feedback!

The brake discs and brake pads are considered as consumable products together with filters and wiper blades.

Their endurance depends on the way they have been used. That is why they are covered by three months warranty.

In case of a manufacturing defect  , in order the warranty case to be handled, we need official document from an authorized service that proves that the discs have a manufacturing defect.

We have investigated your case with our complaints department and they have concluded that your case is not covered by the warranty.

Thank you for your understanding.

Our Mister-Auto customer support tema wish you a nice day!

Kind regards,

Slava,

Mister-Auto customer support agent

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