Misterferry Reviews 1,211

I have been trying to start the refund procedure by following the steps outlined for this on Mr. Ferry's website. I have received no responses. I have tried calling the published customer help number (+44 203 868 0640) numerous times — no SMS code has been sent to my phone as promised.

Today I tried calling the help number again and was simply cut off. I’ve checked that my phone is (and was on the date of passage) in working order—the phone is fine. The calls I’ve tried to place to help telephone number have been made during the published operating hours.

Original difficulty: I booked tickets for a ferry trip from Naples to Procida, the island nearby Naples for Saturday October 11. The 10-digit/numeral reservation number was available on-line. The actual tickets were not issued for the ferry trip. When I arrived at the ferry embarkation office, the operator Caremar refused to honor the reservation number alone--he expected a ticket. We didn’t use the tickets since they were not generated from the reservation number. I had to pay for tickets for the passage.

I would like to obtain a reimbursement or refund for the amount originally paid for the tickets--two adult tickets, round-trip passage to Procida from Naples.

the price was way cheaper than official website

Simple and easy booking

I asked for a refund of four Sorrento/Capri and Capri/Sorrente tickets, canceled for weather reasons and after almost 30 days I still haven't had any solution. Booking: MT24C49DA7

Easy, friendly and cheap….

first experience, good result thank you

facil, rapido.

Awful experience! We cancelled our departure billet from Denia to Formentor and bought a cheaper one and we didn’t get our money back despite paying the cancellation complement. First class is supposed to include a catering but it’s just drink, you have to pay for the food.

Bom servico online y rapido

Fast and perfect.

easy to use, transparent and informative

Very bad service. I paid 24 euros for a "Cancellation guarantee" and when I tried to actually use it, it turns out it is only available in very specific circumstances. I lost more than 60% of the very expensive price paid. I would not recommend this at all, very misleading information provided by the company.

Very quick and efficient response. Thank you

poor customer service

this was their answer for my query:

As mentioned before we are a booking center, we are responsable of the booking only, we do not have any responsability of what happens at the various port since we do not have any emplyee there.
Please forward your complaint tot the ferry company you travel with:

Todo correcto, pero echo en falta mapas con las rutas.
All right but I miss routes draw on a map.

Would not recommend. We bought a ticket to Islas Cíes and a week later they told us we could not go, and had to change islands. Moreover, they did not send an authorization we needed to board the island. On top of that, the price is more expensive than booking directly with the boat company. Only good thing was communication with them.

Me sigue pareciendo caro para un trayecto solo.