Misterferry Reviews 4,284

TrustScore 4.5 out of 5

4.7

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See what reviewers are saying

Rated 5 out of 5 stars

Finally a ferry-web-page which works flawless, fast and efficient - booking done in less than 5 min. and I got a better deal than what it would have been on 2 other sites I tried my luck with.

Rated 4 out of 5 stars

It was a nice trip with the ferry. The cabines a okay for this trip, clean and good beds. The food was okay, all members have been very friendly. Only leaving the ferry without a car was a mess. T... See more

Rated 5 out of 5 stars

Easy website to book a ferry. We booked a ferry to and from Elba with Toremar and it was great. We had our car with us and eventhough we read some bad reviews, our experience was really good.

Rated 5 out of 5 stars

Easy booking process, fast electronic booking receipt by email… reliable service, good support by online customer hotline due ferry change in Greece… If you expect an immediate and stressless ferry... See more


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

4K reviews

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Rated 4 out of 5 stars

It was a nice trip with the ferry.

It was a nice trip with the ferry.
The cabines a okay for this trip, clean and good beds.
The food was okay, all members have been very friendly.
Only leaving the ferry without a car was
a mess. There should have been someone to show us the way out.

February 25, 2026
Rated 5 out of 5 stars

Easy booking process and reliable

Easy booking process, fast electronic booking receipt by email… reliable service, good support by online customer hotline due ferry change in Greece…
If you expect an immediate and stressless ferrybooking process for your journeys, go with Misterferry ….
Fully recommended !!

October 13, 2024
Rated 1 out of 5 stars

If I could give 0 stars I would

If I could give 0 stars I would

May 28, 2025
Unprompted review
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Reply from Misterferry

Dear Jannik, We’re truly sorry for your experience and understand your frustration. However, in this case, your issue is due to an operational change made directly by the ferry company. As intermediaries, we are doing everything possible to support you and facilitate the best possible solution, despite it not being within our direct control.
We remain at your full disposal and are committed to assisting you until the matter is resolved. Best regards, Mr Ferry Team

Rated 2 out of 5 stars

Be wary of booking with Mr Ferry!

I had a return journey from Sorrento, Italy to Positano booked with two different companies through Mr Ferry. The return journey was cancelled due to a boat technical issue and Positano Jet WhatsApp’ed me to ask MF for a refund. So I did. After a month, they finally decided to tell me that Positano Jet said the service runs all the time and they (MF) would not be refunding for my cancelled trip, even though I have the cancellation message. After many back and forth messages I finally got a refund, but it was blood out of a stone. If I hadn’t hounded them it would never of happened.

May 5, 2024
Unprompted review
Misterferry logo

Reply from Misterferry

Dear Hannah, we kindly inform you that, as intermediaries, we are forced to communicate to our customers what the company communicates to us. In your case at the moment, as we do not have a booking code, we cannot check which company you booked with and the reason for the refused refund, as you described. We would therefore ask you to send us more details to help@misterferry.com to try to clarify the situation. Best regards, Mr Ferry Team

Rated 1 out of 5 stars

Terrible customer service. No communication.No refund.

The ferries on booking number WT23L915B1 were cancelled by both ferry companies due to bad weather on 28/10/23 . I applied for a refund through Mister Ferry. It is now 12/11/23. Still no refund.No communication since 28/10/23

October 28, 2023
Unprompted review
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Reply from Misterferry

Dear Customer, we are sorry for what happened. In order to provide you with assistance we need your booking code. Please email us to help@misterferry.com. Best regards, the Staff of Misterferry

Rated 1 out of 5 stars

Price change after booking, scam

First decent price was offered. After the booking I was informed about price increase. After declining the booking, I was offered the initial price again but in the small print I noticed it was for a total different trip.
For my understanding this is clear missleading and scam!
I do NOT recommend. Original ferry pages are even cheaper in the end.

November 6, 2023
Unprompted review
Rated 1 out of 5 stars

Ferry was broken

Ferry was broken, according to Corsica ferries already some days before we booked. No hint about it so we arrived in time but no ferry available. Not nice

August 18, 2023
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Reply from Misterferry

Dear Customer, we inform you that we are a reservation center and therefore any changes to departures are decided and managed directly by the ferry companies. We are sorry for what happened, but you should contact the company you traveled with directly. Best regards, the Staff of MrFerry

Rated 1 out of 5 stars

Avoid avoid avoid

Boat cancelled from Naples to sorrento with no notice until we arrived at the port. They have since failed and refused to refund monies. You only know how good a service is when things go wrong and this crowd are deplorable.

August 5, 2023
Unprompted review
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Reply from Misterferry

Dear Customer, we inform you that your refund has been made. We remain at your disposal for any further information, best regards, The Staff of MisterFerry

Rated 5 out of 5 stars

Easy website to book a ferry

Easy website to book a ferry. We booked a ferry to and from Elba with Toremar and it was great. We had our car with us and eventhough we read some bad reviews, our experience was really good.

August 1, 2023
Rated 1 out of 5 stars

AVOID MR FERRY

Hey all,

Just had to vent about my awful experience with Mr. Ferry. Two months ago, they abruptly canceled my trip without any notice (learned about it at the port), and now they still haven't reimbursed my tickets. Their customer service is just stalling, and it's incredibly frustrating. Avoid them if you want to keep your money and peace of mind intact.

Gabriel

May 25, 2023
Unprompted review
Misterferry logo

Reply from Misterferry


Dear Customer, We would like to inform you that we have resubmitted our request for reimbursement, but the company informs us that you have checked in and then they can't confirm the refund. we cannot intervene directly so please contact the company. The Staff of MrFerry

Rated 1 out of 5 stars

If there was a minus star I would use…

If there was a minus star I would use that. Awful company, overcharged, they are refusing a refund even though I didn’t receive my ferry tickets. Used them to travel from Sorrento to Capri highly recommend other travellers to book directly with one of the ferry companies at the port in Sorrento.

June 27, 2023
Unprompted review
Misterferry logo

Reply from Misterferry

Dear Customer, as already widely explained by email, it was not possible for us to refund the tickets because you canceled them before departure directly from your user area. We even asked for intervention by the ferry companies who, for the same reason, told us it was not possible. We are sorry for what happened and we remain available for further details, the Staff of MisterFerry

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