Mister VapeReviews 

980
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 99 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, including nicotine and vape kits, often noting their effectiveness and durability. The delivery service is frequently highlighted as exceptionally fast, with many orders arriving much quicker than expected, sometimes within 24 hours, and often well-packaged. Reviewers also commend the excellent service, describing it as first-class, helpful, and responsive, making the overall experience smooth and pleasant. However, some people were dissatisfied with issues concerning their orders, including unreceived items, delayed deliveries, and difficulties in getting refunds or responses to their inquiries. There were also instances where customers received incorrect products or experienced problems with items not working, leading to frustration with the resolution process.

What people talk about most

Product

Clients share positive opinions on product quality, with many reviewers praising the exemplary quality of... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the speed and... See more

Order

Users describe ambiguous interactions with order, with many customers reporting issues such as never... See more

Quality

Customers consistently report high satisfaction with product quality, describing it as exemplary and super... See more

Service

People report positive experiences with service, often describing it as great, first-class, and superb from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Purchased 500mg of 72mg nicotine - price was excellent approx third of what I been paying for 10ml shots of 18mg in past. Made first batch using 5ml per 100ml bottle to give approx 3mg strength (RY4... See more

Rated 5 out of 5 stars

Had a bit of an issue with delivery & initial response to emails, but Jay in customer services has been a star - Evri lost my parcel, proof of which was attached in the email so it was not an excuse.... See more

Rated 5 out of 5 stars

My very first order with mistervape. Received within 24 hours of being dispatched. My order was delivered by evri on a next day service. I purchased the vaporesso matrix kit which was a new re... See more

Rated 5 out of 5 stars

Quick delivery, customer service was excellent. Contacted them to get a precise shipping quote and they delivered to me in Ireland. Very good because I've been struggling to get nicotine over here but... See more


Company details

  1. Electronic Cigarette Store
  2. Battery Store
  3. Battery Wholesaler
  4. Tobacco Exporter
  5. Tobacco Shop
  6. Vaporizer Store

Written by the company

MisterVape.co.uk is a leading online retailer of vaping products in the UK. We offer a wide range of e-cigarettes, e-liquids, and vaping accessories from top brands at competitive prices. We also have a team of experienced vapers who are available to answer any questions you may have about vaping. We are committed to providing our customers with the best possible shopping experience. We offer free shipping on orders over £30, and we have a 30-day money-back satisfaction guarantee. We also offer a loyalty program that rewards our customers for their repeat business. We are proud to be a member of the Vaping Industry Association, and we are committed to responsible vaping. We only sell products that meet the highest safety standards, and we offer educational resources to help our customers vape safely and responsibly. If you are looking for a reliable and trustworthy source for vaping products, then MisterVape.co.uk is the place for you. We offer a wide range of products at competitive prices, and we are committed to providing our customers with the best possible shopping experience.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

980 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 28% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.3

All reviews

(980)

90 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

10 weeks of sheer frustration

Ordered an e-cig at £39.99 early January. A week later, nothing arrived. Jay (customer service) did his absolute best to defend his company and even the delivery company (Evri) and other than one gap of non-replying for a few days, he was always in touch with me. But yeah. It was rarely helpful and mainly excusing shocking customer service on the part of the company.

11 days after ordering I’m told the item has been found after a damaged label issue. Couple of days later I receive some coils worth £10. Not the £39.99 e-cig. The coils are addressed to someone else completely. I contact Jay and it’s agreed that I send those coils back to them and they’ll refund me for the e-cig that has mysteriously disappeared.

They got their coils back within 48 hours. On January 28th. Sadly, it has taken until TODAY (March 3rd) for me to receive my £39.99 refund. Over 30 days to wait for a refund. Never known anything like it.

Jay blamed Opayo/Sage. Nothing seems to be the fault of Mister Vape.

Again, regardless of the lack of help and clarity, I commend Jay for his communication and absolute loyalty to his company. You’d want him in the trenches. Sadly, I don’t think it’s the best way to treat customers. I am stunned they didn’t offer to send me another of the item I ordered. Not once was that an option. Perhaps they had no more in stock. Hey ho. You live and you learn.

I will never use Mister Vape again. Be very careful guys.

March 3, 2026
Unprompted review
Rated 5 out of 5 stars

This is not my first order with…

This is not my first order with mistsrvape. I've had really good service from mister vape for over a year now.

I don't usually leave any feedback, but on this occasion I thought I would do. Especially as they went out of there way to actually locate a specific vape glass I needed.

They contacted the manufacturer who was able to provide me the glass I needed for my old vape kit that I thought I would have to throw away.

The item was delivered very quickly, support was fantastic while sorting this out for me.

I can't say a bad word about mister vape.

Will always continue to buy from them.

February 12, 2026
Rated 1 out of 5 stars

BAD SERVICE

I ordered 4 things on Christmas day, two items can one January 6 th and then one of January 7 th Jay tells me thats he would keep a eye out on my third parcel, messaged must be about ten time about the third parcel and getting no response, checked my bank statement had no refund. I find it very annoying in this day and age just a response tell you what going off

January 7, 2026
Unprompted review
Rated 5 out of 5 stars

Quick delivery and well packaged

Quick delivery and well packaged. Super high quality product, very good service overall.

Arrived within 48 hours, much quicker then i had expected it to arrive.

Came in very discreet packaging, so happy with my order.

January 2, 2026
Rated 5 out of 5 stars

Thank you for my order that was…

Thank you for my order that was delivered in very good time. I purchased some 100ml nicotine bottles arrived in good condition and packaged very well indeed.

Excellent from the beginning of the order until the endg of the order.

December 29, 2025
Rated 5 out of 5 stars

Absolutely spot on- great price, fast delivery and a solid kit.

Can't fault mister vape, was on the hunt for a legend 5 kit, and came across mister vapes shop. The offer was much better then others i had seen. An actual proper bargain for a change.

So simple to place the order, everything was easiy laid out for me. check out was very quick and p[ainless. Got an instant order confirmation and delivery was super quick.

You can tell straight away that this kit is a super well built kit. Solid build and very comfortable in the hand. It feels like it's made to last.

Performance is great, used it a day now and it's very powerful. What really stood out for me is the quality of the product, can tell it's legit straight away.

Battery life is great and flavour is very clean.

No drama, no emails no wondering where my order was everything tracked and delivered as per there say so.

One of the better vape purchases i've made in a long while.

December 22, 2025
Rated 5 out of 5 stars

Super

Super. Service. Excellent delivery time, just in time for xmas.

Wrapped very well.

December 22, 2025
Rated 5 out of 5 stars

Very good!!!

Very good!!!! Service, was good. thank yuo.

December 9, 2025
Mister Vape logo

Reply from Mister Vape

Hi John,

Thank you for your review,

Kind regards,
Mister Vape Team

Rated 5 out of 5 stars

Just made my first order with…

Just made my first order with mistervape. It feels like christmas come early, the amount of products i got for the price, was just simply theft!
I've been able to get about £40's of stuff for like £5, well happy with my purchase.

Hopefully it should arrive soon :)

December 9, 2025
Mister Vape logo

Reply from Mister Vape

Hi Stacey,

Thank you for your review,

Kind regards,
Mister Vape Team

Rated 5 out of 5 stars

Super customer service

Super customer service, i purchased some nicotine that arrived and i wasn't able to mix it up right. Jay at the customer servie team with mister vape walked me through the mix, sent me a calculator and made sure my mix was dead correct. So happy with the outcome of my mix and the service was just incredible

December 3, 2025
Unprompted review
Mister Vape logo

Reply from Mister Vape

Hi Callum,

Thank you for your review,

Kind regards,
Mister Vape Team

Rated 5 out of 5 stars

I ordered a 1 litre bottle of base…

I ordered a 1 litre bottle of base mixc, from mister vape, and i very impressed with the service, the website was very easy to naviaget and locate the product i needed. the ordering process was really easy.

I received updates from the time i ordered to the time it was delivered, it was delivered by evri, which usually i hate, but it arrived within 2 days.

The quality of the base mix is really good, exactly what i was expecting. actually if not better.

What stood out for me was the fast and easy process of my order. everything just felt very smooth to do. They have defo earned a 5 star review from me.

November 19, 2025
Mister Vape logo

Reply from Mister Vape

Hi Mrs Bertoff,

Thank you for your review,

Kind regards,
Mister Vape Team

Rated 5 out of 5 stars

Lovely support team

Lovely support team, Jay went that extra mile. I seriously bought the wrong pods for my kit, i sent a angry email to them about them sending me the wrong ones. But it was egg on my face, as it was my fault. but Jay went above and beyond and sorted me out.

Really appreciate the help with my order. Thank you.

November 19, 2025
Mister Vape logo

Reply from Mister Vape

Hi Petey,

Thank you for your review,

Kind regards,
Mister Vape Team

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