Mister VapeReviews 

980
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 99 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, including nicotine and vape kits, often noting their effectiveness and durability. The delivery service is frequently highlighted as exceptionally fast, with many orders arriving much quicker than expected, sometimes within 24 hours, and often well-packaged. Reviewers also commend the excellent service, describing it as first-class, helpful, and responsive, making the overall experience smooth and pleasant. However, some people were dissatisfied with issues concerning their orders, including unreceived items, delayed deliveries, and difficulties in getting refunds or responses to their inquiries. There were also instances where customers received incorrect products or experienced problems with items not working, leading to frustration with the resolution process.

What people talk about most

Product

Clients share positive opinions on product quality, with many reviewers praising the exemplary quality of... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the speed and... See more

Order

Users describe ambiguous interactions with order, with many customers reporting issues such as never... See more

Quality

Customers consistently report high satisfaction with product quality, describing it as exemplary and super... See more

Service

People report positive experiences with service, often describing it as great, first-class, and superb from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Purchased 500mg of 72mg nicotine - price was excellent approx third of what I been paying for 10ml shots of 18mg in past. Made first batch using 5ml per 100ml bottle to give approx 3mg strength (RY4... See more

Rated 5 out of 5 stars

Had a bit of an issue with delivery & initial response to emails, but Jay in customer services has been a star - Evri lost my parcel, proof of which was attached in the email so it was not an excuse.... See more

Rated 5 out of 5 stars

My very first order with mistervape. Received within 24 hours of being dispatched. My order was delivered by evri on a next day service. I purchased the vaporesso matrix kit which was a new re... See more

Rated 5 out of 5 stars

Quick delivery, customer service was excellent. Contacted them to get a precise shipping quote and they delivered to me in Ireland. Very good because I've been struggling to get nicotine over here but... See more


Company details

  1. Electronic Cigarette Store
  2. Battery Store
  3. Battery Wholesaler
  4. Tobacco Exporter
  5. Tobacco Shop
  6. Vaporizer Store

Written by the company

MisterVape.co.uk is a leading online retailer of vaping products in the UK. We offer a wide range of e-cigarettes, e-liquids, and vaping accessories from top brands at competitive prices. We also have a team of experienced vapers who are available to answer any questions you may have about vaping. We are committed to providing our customers with the best possible shopping experience. We offer free shipping on orders over £30, and we have a 30-day money-back satisfaction guarantee. We also offer a loyalty program that rewards our customers for their repeat business. We are proud to be a member of the Vaping Industry Association, and we are committed to responsible vaping. We only sell products that meet the highest safety standards, and we offer educational resources to help our customers vape safely and responsibly. If you are looking for a reliable and trustworthy source for vaping products, then MisterVape.co.uk is the place for you. We offer a wide range of products at competitive prices, and we are committed to providing our customers with the best possible shopping experience.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

980 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 28% of negative reviews

Typically replies within 48 hours

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4.3

All reviews

(980)

90 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I’ve used Mistervape for a while now

I’ve used Mistervape for a while now, supplying both me and my mum and my brother our favourite liquids every month.
I've found out eliquids at a much better price then anywhere else here. Excellent customer service too! Delivery is fairly quick but that’s only down to Royal Mail, dispatch is super quick. Everything arrives safely.

Excellent company amazing products & great value ⭐️⭐️⭐️⭐️⭐️

February 22, 2025
Rated 5 out of 5 stars

Speedy delivery

Speedy delivery, Tracking number received same day, Arrived this morning, Ordered 4 days ago. Very happy with my delivery.

February 21, 2025
Rated 5 out of 5 stars

so I just got my massive order of…

so I just got my massive order of shortfills from Mister Vape, and I'm buzzing! I bought over £250 worth of shortfills, as i just got a bit of money i could look at spending.

I was a bit overwhelmed by all the options at first, but their website actually made it super easy to find what I wanted. Plus, I messaged their support because I wasn’t sure about a couple of the flavours, and they replied like, instantly! They were so friendly and helpful, it made me feel way more confident about my choices.

The delivery was crazy fast, and everything was packaged perfectly. I've tried a few of the flavours already, and they're all amazing! I'm so happy I found this site, it's definitely my new go-to!

Excellent by all means, some of the flavours were much better then i had expected.

I now have about 15 others to try but i think i overspent on flavours at the moment.

February 25, 2025
Rated 5 out of 5 stars

I ordered 5 litres of 72mg nicotine…

I ordered 5 litres of 72mg nicotine from mistervape, it was my first time ordering from here. Now, I've been around the block a few times, and I know what I'm looking for when it comes to this sort of thing, as i regularly purchase nicotine from multiple suppliers.

First off, the service was spot on. No messing about, straight to the point. Website was easy enough to use, even for someone like me who's not exactly a digital native. Any queries I had, they sorted out quick enough, which i only had 1 question based on the container that they use to storer the nicotine.

Delivery? Couldn't fault it. Arrived when they said it would, and packaged properly. No spills, no leaks, just a solid, well-delivered product, was delivered by royal mail and very quick, actually much quicker then i had expected it to.

And the nicotine itself? Top-notch. I've used plenty of different suppliers over the years, and this stuff is as good as any I've had. Consistent, strong, but also one of the smoothest i've tasted and thats a big plus, does exactly what it says on the tin.

at my age, I don't have time for faffing about. I want a reliable supplier, good quality product, and no messing about. And that's exactly what I got from mistervape I'd happily recommend them.

Overall, the service was top notch.

February 25, 2025
Rated 1 out of 5 stars

VERY POOR customer service and…

DO NOT BUY….customer service and experience exceptionally horrific. Goods were faulty and unable to charge. Delivery was very delayed. They didn’t even provide a tracking no. Their phone is inactive. Unable to contact them on land-line as phone inactive.
REFER TO OTHER ONE STAR REVIEWS..
Company now reported to TRADING STANDARDS because of non-refund to the payment method. Where the buyer is allowed to cancel order. Still awaiting refunding. Will update…at later date…
UPDATE….Trading standards have already been contacted. Other 1 STAR REVIEWS have intimated very serious issues with non refunds, delaying tactics and non compliance with consumer law.1 star reviews have said this company do not reimburse even after return of goods.I requested a refund for faulty/broken goods and as yet no refund. By consumer law I don’t need to send video evidence, any buyer online can return any goods bought on line within 14 days. Doesn’t even have to have a fault. All this company had to do was refund a mere £88. You also need to point out to buyers.
SHEFFIELD TRADING STANDARDS WEBSITE.
CITIZENS ADVICE WEBSITE
GOV.UK WEBSITE re SMALL CLAIMS COURT
Thank you for such a speedy reply and update.

February 6, 2025
Unprompted review
Mister Vape logo

Reply from Mister Vape

Thank you for your review. We're addressing the inaccuracies to provide a clearer picture.

Order and Dispatch: Your order was placed on February 4th, 2025, at 22:52 and dispatched the following morning, February 5th, at 09:03. A shipping confirmation email with tracking number TQ665061915GB was sent to you.

Tracking Information: You contacted us on February 11th, referencing the tracking number, requesting an update. This directly contradicts your claim that we did not provide tracking information. Royal Mail's tracking showed delivery on February 13th.

Faulty Item Claim: On February 13th, you reported the item as faulty. We requested video evidence to assist in troubleshooting, but you immediately demanded a return label.

Return Process: In accordance with the Consumer Rights Act 2015, we provided a prepaid return label on February 18th, well within the 14-day timeframe.

Refund Policy: Our policy, which aligns with the Consumer Rights Act 2015, requires the return of a faulty item before a refund is issued. You are requesting a refund without returning the item, and we cannot comply with this request.

Trading Standards: We welcome you to contact Trading Standards. Please provide them with the following details:
* Delivery date: February 13th.
* Return label provided: February 18th (within the 14-day period).
* Your refusal to return the item before demanding a refund.
* Sheffield Trading standards number 0808 223 1133.

We are committed to resolving this issue fairly and within legal guidelines. We await the return of the item for inspection and further action.

Kind regards,
Paul
The Mister Vape Team



EDIT UPDATE -

As mentioned, order will only be refunded once you have returned the item. You have not returned the item back to us.

We will not be refunding until you return the item via the prepaid label we have sent you.

A buyer has the right to cancel the order, but must also return the items back to the retailer. which you have failed to do so.

Kind regards,
Paul
Mister Vape Team

Rated 5 out of 5 stars

I've spent a fair bit of my hard-earned…

I've spent a fair bit of my hard-earned money at mister vape, so I've got a pretty good feel for the place.

First off, the website. It's... there. it gets the job done.

Now, the clearance section – that's where the magic happens. Or, at least, where the bargains are. It's like a rummage sale, you never know what you're going to find. I've scored some seriously good e-liquids for peanuts, and a few bits of kit that I wouldn't have tried otherwise.

Outside of the clearance, they've got a decent range. I've tried a bunch of their own-brand e-liquids, and honestly, they're not bad at all. Especially for the price. I've also bought coils and a couple of tanks, and they've all been genuine stuff, no dodgy knock-offs.

Ordering is easy enough, and they're pretty quick with delivery. I've never had any problems with things arriving broken or missing. And when I did have a question about something, their customer service got back to me pretty quickly.

To give you a few specific examples, I’ve been really impressed with how many shortfill options they carry. I like to mix my own, and they have a massive selection of flavours and brands. And the coils I bought for my old tank? Perfect fit, lasted ages.

Honestly, if you're looking for cheap vape gear, Mister Vape is worth a look. Just be prepared to do a bit of digging, especially in the clearance section. It's like treasure hunting, really. Sometimes you find gold, sometimes you find... well, you know.

So, would I recommend them? Yeah, I think so. They're not perfect, but they're reliable, they've got a good range, and the prices are decent.

Overall i've had a good shopping experience with mister vape and i can't fault them.

I would highly recommend them for vaping gear!

February 22, 2025
Rated 5 out of 5 stars

I ordered an E100 vape kit from Mister…

I ordered an E100 vape kit from Mister Vapes and I'm really happy with the service.

My order arrived within 5 days, which was great, and the packaging was excellent – everything was well protected. The E100 kit itself is working perfectly and I'm really enjoying it, i've nowed had my kit for over 2 months and it's still going strong. Overall, a very positive experience and I would definitely recommend Mister Vapes.

No issues with delivery or service.

The kit is lasting quite a long time, over 2 months i've had it so far and only had to change the coil twice.

It's been one of the better kits that i've purchased.

December 19, 2024
Mister Vape logo

Reply from Mister Vape

Thank you for your review, It's much appreciated,

Kind regards,
Terry
Mister Vape

Rated 5 out of 5 stars

Absolutely fantastic service from…

Absolutely fantastic service from Mister Vape! They went above and beyond with my order.

I recently just placed an order for three vape kits and seven e-liquids, and I'm beyond impressed with the whole experience. From start to finish, it was smooth, efficient, and just what I needed, especially as i had ran out and my vape kits were really getting old now.

The website was so easy to navigate. I'm not the most tech-savvy person, but I found everything I was looking for without any hassle.

The product descriptions were detailed and helpful, which made choosing the right vape kits for me very simple and easy. I especially appreciated the clear information about the different types of devices and their features – it really helped me make a decision on which vape kits i wanted and what would best suit me.

The ordering process itself was super quick and straightforward. No complicated forms or confusing steps. I placed my order in just a few minutes, and I received a confirmation email almost immediately.
What really impressed me, though, was the speed of delivery. I expected to wait a few days, but my package arrived incredibly fast – I was vaping my new flavours sooner than I had expected thats for sure.

When my order arrived, everything was packaged securely and neatly. No damage, no missing items – just my lovely new vape kits and e-liquids, all ready to go. I was so excited to try out my new Innokin Klypse, Aspire Flexus Stik, and Vaporesso XROS 3. They're all perfect for different occasions, and the quality is outstanding.

And the e-liquids! Oh my goodness, the flavours are incredible. My personal favourites are the Fizzy Cherry and the Watermelon Ice – they're so refreshing. But honestly, all seven flavours I chose are delicious. Mister Vape clearly stocks high-quality products.

But what truly sets Mister Vape apart is their customer service. I had a quick question about one of the vape kits before placing my order, so I contacted their customer support. They responded so quickly and were incredibly helpful and friendly. It's clear they really care about their customers.

Overall, my experience with Mister Vape was absolutely top-notch. From the user-friendly website to the fast delivery and excellent customer service, I couldn't fault a thing. I'll definitely be ordering from them again in the future, Five stars from me!

January 27, 2025
Mister Vape logo

Reply from Mister Vape

Thank you for your review, It's much appreciated,

Kind regards,
Terry
Mister Vape

Rated 5 out of 5 stars

Just received top service

Just received top service, packaged well Good cheap website.

There is some wicked deals on at 99p.

February 18, 2025
Mister Vape logo

Reply from Mister Vape

Thank you for your review, It's much appreciated,

Kind regards,
Terry
Mister Vape

Rated 5 out of 5 stars

Fast and quick delivery

Fast and quick delivery. Delivered by royal mail and in very quick time. Lovely vape kit, works very well. The liquids are very tasty.

10/10

January 27, 2025
Mister Vape logo

Reply from Mister Vape

We're so happy to hear you had a great experience with Mistervape.co.uk! Thank you for sharing such a positive review. We really appreciate your business. We work hard to provide the best possible service, and your feedback makes it all worthwhile. We look forward to welcoming you back again soon!

Kind regards,
Terry
Mister Vape Team

Rated 5 out of 5 stars

Excellent from start to finish

Excellent from start to finish. Good quality nicotine and great help with my order.

February 14, 2025
Mister Vape logo

Reply from Mister Vape

We're so happy to hear you had a great experience with Mistervape.co.uk! Thank you for sharing such a positive review. We really appreciate your business. We work hard to provide the best possible service, and your feedback makes it all worthwhile. We look forward to welcoming you back again soon!

Kind regards,
Terry
Mister Vape Team

Rated 5 out of 5 stars

Awesome first order with mister vape

Awesome first order with mister vape. I emailed them before purchase to make sure they had one of the items in stock that i wanted.

They emailed me back to say they had a few left in stock and i couldn't find this vape kit anywhere, so i ordered it. It came within 3 working days and packaged up really well.

The kit i purchased works wonders, i love it. No issues with the kit at all and it's super awesome that the kit works this great.

I think i've found my future vape supplies store here!

Nothing but praise from them.

February 10, 2025
Mister Vape logo

Reply from Mister Vape

We're so happy to hear you had a great experience with Mistervape.co.uk! Thank you for sharing such a positive review. We really appreciate your business. We work hard to provide the best possible service, and your feedback makes it all worthwhile. We look forward to welcoming you back again soon!

Kind regards,
Terry
Mister Vape Team

Rated 5 out of 5 stars

Very good service received from mister…

Very good service received from mister vape. The vape kit i ordered was the new e100 kit which arrived very quickly by royal mail.

I paid for rm48, but arrived within 2 days, so really happy with that. one of the eliquids unfortunately was missing from the order, but a quick email to support and this was rectified with a small refund, it wasn't worth much only a 99p refund, but still they got it resolved for me.

Happy with my order and the service that i have received from mister vape.

February 10, 2025
Mister Vape logo

Reply from Mister Vape

We're so happy to hear you had a great experience with Mistervape.co.uk! Thank you for sharing such a positive review. We really appreciate your business. We work hard to provide the best possible service, and your feedback makes it all worthwhile. We look forward to welcoming you back again soon!

Kind regards,
Terry
Mister Vape Team

Rated 5 out of 5 stars

Ordered 1 litre of nicotine salts

Ordered 1 litre of nicotine salts, came quickly and wrapped very well. Good high quality nicotine and would reorder again. First time with mister vape and everything was so good, from start to finish.

February 10, 2025
Mister Vape logo

Reply from Mister Vape

We're so happy to hear you had a great experience with Mistervape.co.uk! Thank you for sharing such a positive review. We really appreciate your business. We work hard to provide the best possible service, and your feedback makes it all worthwhile. We look forward to welcoming you back again soon!

Kind regards,
Terry
Mister Vape Team

Rated 5 out of 5 stars

Quick delivery

Quick delivery, Good parcel packaging and Good overall products.

February 9, 2025
Mister Vape logo

Reply from Mister Vape

We're so happy to hear you had a great experience with Mistervape.co.uk! Thank you for sharing such a positive review. We really appreciate your business. We work hard to provide the best possible service, and your feedback makes it all worthwhile. We look forward to welcoming you back again soon!

Kind regards,
Terry
Mister Vape Team

Rated 5 out of 5 stars

Went above and beyond with my order

Went above and beyond with my order. My first order went missing by royal mail and i contacted mister vape and they quickly resolved it by dispatching a replacement. Very happy with the support and service.

February 9, 2025
Mister Vape logo

Reply from Mister Vape

We're so happy to hear you had a great experience with Mistervape.co.uk! Thank you for sharing such a positive review. We really appreciate your business. We work hard to provide the best possible service, and your feedback makes it all worthwhile. We look forward to welcoming you back again soon!

Kind regards,
Terry
Mister Vape Team

Rated 5 out of 5 stars

I made my order on the 8th of february

I made my order on the 8th of february. My order was delivered within 3 working days. Arrived well packaged and in a very well packed box.

I ordered 5 eliquids and they arrived intact and taste fantastic. These were vampire vapes brand and i have bought before from mister vape, but these flavours are fantastic.

Very good service overall.

February 8, 2025
Mister Vape logo

Reply from Mister Vape

We're so happy to hear you had a great experience with Mistervape.co.uk! Thank you for sharing such a positive review. We really appreciate your business. We work hard to provide the best possible service, and your feedback makes it all worthwhile. We look forward to welcoming you back again soon!

Kind regards,
Terry
Mister Vape Team

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