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Mistplay Reviews 4,475

TrustScore 4 out of 5

4.1

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers frequently praise the excellent customer service, highlighting fast response times and helpful, understanding agents who resolve issues efficiently. Many people enjoy the product, finding the games fun and the process of earning rewards straightforward. The app is often described as easy to use, with a good layout and a wide selection of games. However, some people were dissatisfied with the app and user experience, mentioning occasional bugs, issues with reward tracking, and slow reward delivery. A few other people also felt that the product's reward system had declined over time, with fewer units or gems being awarded, and some experienced problems with account suspensions or unfulfilled rewards.

What people talk about most

Application

Reviewers highlight ambiguous aspects of the app. Many customers praise the app, enjoying the ability to earn... See more

Product

Consumers find the product experience to be ambiguous, with some praising the amazing and vast selection of... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the helpfulness and efficiency... See more

User experience

Users describe ambiguous interactions with user experience. Many reviewers find the app easy to use, with a... See more

Response time

Clients share positive opinions on response time, with many praising the fast and efficient customer service.... See more

Based on these reviews

Rated 4 out of 5 stars

Lately I've been having to contact support to get missing gems because for some reason I don't get my reward. Doing that I lose my time but eventually I do receive my rewards. I love the quick payouts... See more

Company replied

Rated 4 out of 5 stars

Your customer service was outstanding, again. You could be a bit more generous on rewards. It takes a very long time to collect enough points for a gift card.

Company replied

Rated 5 out of 5 stars

It was simple and quick to get a £5 Amazon voucher. Playing the games are fun. I tend to play perhaps an hour a day at most but unlike some of the other sites, there is no time limit on the... See more

Company replied

Rated 5 out of 5 stars

This is by far the best play to get paid app, and there's a very engaging and entertaining experience while using this app. I love it, and there's multiple faucets to getting the most out of it. Simp... See more

Company replied


Company details

  1. #7 of 12 best companies in Gaming service Provider
  2. #6 of 6 best companies in Cashback Provider
  3. #4 of 5 best companies in Cell Phone Store
  4. #8 of 10 best companies in Gift Shop
  5. #1 of 1 best companies in Video Arcade
  6. #3 of 4 best companies in Video Game Store

Written by the company

Mistplay is the #1 loyalty platform for mobile gamers, headquartered in Montreal, Canada. The Mistplay app lets people discover games they'll love, and earn rewards for playing.

The best kept secret in mobile gaming

Written by the company

If you're already playing games, why not get rewarded for it?
Join millions of users worldwide who use Mistplay to earn money playing games they love. Gamers have already cashed out over $100M USD in gift cards to date, all for playing through the Mistplay app.

Free Sign-up Bonus!

Collect 200 bonus points when you join Mistplay

Collect 200 bonus points when you join Mistplay
Stop gaming without rewards. Simply download Mistplay today and automatically earn 200 points towards your first gift card. From Amazon to Uber, among other top-brand gift cards, there’s something for everyone in Mistplay. Just play free games, earn units, and redeem them for rewards you’ll love. *Mistplay data as of January 2025

Contact info

Promotion box for Mistplay

Play Games to Earn Money

#1 loyalty platform for mobile gaming

4.1

Great

TrustScore 4 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 96% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 4 out of 5 stars

Lol I came to make money and ended up…

Lol I came to make money and ended up spending the money you guys gave me on the games i got addicted to playing or testing with U.

April 13, 2026
Mistplay logo

Reply from Mistplay

Hello there,
We really appreciate your feedback! It’s wonderful to hear that you’re enjoying Mistplay. Your support means a lot to us, and we’ll continue striving to meet your expectations.

Rated 5 out of 5 stars

I love this app

I love this app. It allows me to earn points from playing games (the games are really cool ones too!) and taking surveys and then purchase a gift card of your choice with your winning points. It is awesome.

April 16, 2026
Unprompted review
Rated 4 out of 5 stars

Your customer service was outstanding

Your customer service was outstanding, again.
You could be a bit more generous on rewards. It takes a very long time to collect enough points for a gift card.

March 31, 2026
Mistplay logo

Reply from Mistplay

Hello there,
We really appreciate your feedback! It’s wonderful to hear that you’re enjoying Mistplay. Your support means a lot to us, and we’ll continue striving to meet your expectations.

Rated 5 out of 5 stars

I love it

I love it , it's so easy

April 13, 2026
Mistplay logo

Reply from Mistplay

Hello there,
We really appreciate your feedback! It’s wonderful to hear that you’re enjoying Mistplay. Your support means a lot to us, and we’ll continue striving to meet your expectations.

Rated 5 out of 5 stars

Nice work keep it up

January 13, 2026
Mistplay logo

Reply from Mistplay

Hello there,
We really appreciate your feedback! It’s wonderful to hear that you’re enjoying Mistplay. Your support means a lot to us, and we’ll continue striving to meet your expectations.

Rated 5 out of 5 stars

Real rewards

Love how you get real rewards just for playing your favorite games. If you ever have a problem with playing and earning your points just contact them and they will help resolve the problem ASAP!

April 12, 2026
Mistplay logo

Reply from Mistplay

Hello there,
We really appreciate your feedback! It’s wonderful to hear that you’re enjoying Mistplay. Your support means a lot to us, and we’ll continue striving to meet your expectations.

Rated 5 out of 5 stars

Not a scam!

Not a scam! I've actually won cash and received it! Not the fastest payout but it was real! Anytime I've had to reach out, I have gotten human responses although sometimes it can take a week. Redeeming units for gift cards has also gone smoothly although it can take a couple of days.

April 14, 2026
Unprompted review
Mistplay logo

Reply from Mistplay

Hello there,
We really appreciate your feedback! It’s wonderful to hear that you’re enjoying Mistplay. Your support means a lot to us, and we’ll continue striving to meet your expectations.

Rated 5 out of 5 stars

Mistplay has been great solving any…

Mistplay has been great solving any issues I have had. They’ve been kind and knowledgeable.

April 12, 2026
Mistplay logo

Reply from Mistplay

Hello there,
We really appreciate your feedback! It’s wonderful to hear that you’re enjoying Mistplay. Your support means a lot to us, and we’ll continue striving to meet your expectations.

Rated 3 out of 5 stars

Just as I completed 14 games and i went…

Just as I completed 14 games and i went to collect the points you didn't give them to me. This happens alot. Do you put a time limit on that? And i don't have enough game selection for what I like. Im stuck playing the same types of games and i get bored.

April 12, 2026
Mistplay logo

Reply from Mistplay

Hi, we’re sorry that the app doesn’t seem to be tracking your playtime. Check out our Help Center’s FAQ page titled Why am I not earning units or GXP when playing games? (https://support.mistplay.com/hc/en-us/articles/13639938103963) or contact us at support@mistplay.com for further assistance!

Rated 5 out of 5 stars

Paid out straight away brilliant

Paid out straight away brilliant

April 12, 2026
Mistplay logo

Reply from Mistplay

Hello there,
We really appreciate your feedback! It’s wonderful to hear that you’re enjoying Mistplay. Your support means a lot to us, and we’ll continue striving to meet your expectations.

Rated 5 out of 5 stars

Everyone was helpful

Everyone was helpful. Thank you!!

April 12, 2026
Mistplay logo

Reply from Mistplay

Hello there,
We really appreciate your feedback! It’s wonderful to hear that you’re enjoying Mistplay. Your support means a lot to us, and we’ll continue striving to meet your expectations.

Rated 4 out of 5 stars

Takes a while for payout and not a…

Takes a while for payout and not a large variety of games.

April 12, 2026
Mistplay logo

Reply from Mistplay

Hello there,
We really appreciate your feedback! It’s wonderful to hear that you’re enjoying Mistplay. Your support means a lot to us, and we’ll continue striving to meet your expectations.

Rated 5 out of 5 stars

My daily streak disappeared and they…

My daily streak disappeared and they fixed it for me!

April 10, 2026
Mistplay logo

Reply from Mistplay

Hello there,
We really appreciate your feedback! It’s wonderful to hear that you’re enjoying Mistplay. Your support means a lot to us, and we’ll continue striving to meet your expectations.

Rated 5 out of 5 stars

Enjoyable way to earn some extra money.

I have been using mistplay for around 3 months now, I find it fun and easy to use, the customer service is excellent, and I have cashed out Amazon and Google play vouchers on a regular basis which has really helped me pay for things.

March 26, 2026
Mistplay logo

Reply from Mistplay

Hello there,
We really appreciate your feedback! It’s wonderful to hear that you’re enjoying Mistplay. Your support means a lot to us, and we’ll continue striving to meet your expectations.

Rated 5 out of 5 stars

Mistplay customer service is Great!!

Mistplay customer service is Great!!! Very helpful Always ready to fix any issues im very satisfied with their response time!
The game selection is amazing accommodating to my favorite game selection!!

March 20, 2026
Mistplay logo

Reply from Mistplay

Hello there,
We really appreciate your feedback! It’s wonderful to hear that you’re enjoying Mistplay. Your support means a lot to us, and we’ll continue striving to meet your expectations.

Rated 5 out of 5 stars

Customer service is by far one of the…

Customer service is by far one of the best. I love this app along with the customer service. They are always helpful!

April 11, 2026
Mistplay logo

Reply from Mistplay

Hello there,
We really appreciate your feedback! It’s wonderful to hear that you’re enjoying Mistplay. Your support means a lot to us, and we’ll continue striving to meet your expectations.

Rated 4 out of 5 stars

Lately I've been having to contact…

Lately I've been having to contact support to get missing gems because for some reason I don't get my reward. Doing that I lose my time but eventually I do receive my rewards. I love the quick payouts though

April 11, 2026
Mistplay logo

Reply from Mistplay

Hello there,
We really appreciate your feedback! It’s wonderful to hear that you’re enjoying Mistplay. Your support means a lot to us, and we’ll continue striving to meet your expectations.

Rated 5 out of 5 stars

I like that unlike other systems you…

I like that unlike other systems you can get to $25 fairly quickly. So that’s nice plus if you have questions they get back with you pretty quickly.

April 12, 2026
Mistplay logo

Reply from Mistplay

Hello there,
We really appreciate your feedback! It’s wonderful to hear that you’re enjoying Mistplay. Your support means a lot to us, and we’ll continue striving to meet your expectations.

Rated 5 out of 5 stars

Quick response and great help to solve…

Quick response and great help to solve the issue

April 5, 2026
Mistplay logo

Reply from Mistplay

Hello there,
We really appreciate your feedback! It’s wonderful to hear that you’re enjoying Mistplay. Your support means a lot to us, and we’ll continue striving to meet your expectations.

Rated 5 out of 5 stars

It's the best app to make some small…

It's the best app to make some small amount of money and playing games having fun and the support team is awesome 👌

April 11, 2026
Mistplay logo

Reply from Mistplay

Hello there,
We really appreciate your feedback! It’s wonderful to hear that you’re enjoying Mistplay. Your support means a lot to us, and we’ll continue striving to meet your expectations.

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