Lately I've been having to contact support to get missing gems because for some reason I don't get my reward. Doing that I lose my time but eventually I do receive my rewards. I love the quick payouts... See more
Company replied

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Based on reviews, created with AI
Mistplay is the #1 loyalty platform for mobile gamers, headquartered in Montreal, Canada. The Mistplay app lets people discover games they'll love, and earn rewards for playing.
Written by the company
Collect 200 bonus points when you join Mistplay


Replied to 95% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Mistplay does exactly what they say they do. You earn Units (coins) to cash out with. You can cash out multiple times a day if you have enough units to do so. You can cash out yo paypal or gift cards to many different places. If you follow the guidance of the and reach check points, you will get paid for playing games. Customer support is very good. They listen and help where they can. Mistplay is a great company.

Reply from Mistplay
It took a little but they pay and pay on a timely rate only thing that could be better is how long it takes to earn money but decent choice of games

Reply from Mistplay
After fixing the "1st" time mistplay ripped me off after buying where I should have received units....few days later it happened again...wrote and sent a screen shot...all I heard was crickets...this game will rip you off so fast

Reply from Mistplay
I thought it was a scam but gave them the benefit of the doubt. I played a little cashed out to see if it worked & got my gift card. I've been playing for a year this month & made about $400. It's not a whole lot of money but it does pay out. I'd give it 5 stars but it takes 3 days to receive your gift card & it's digital. You can get a physical card but they take some of your balance. It can take 3-7 days to make $25 if you just play the same games. Doing the tasks or playinf a lot of new games makes the money add up faster. It's fun & tbh I don't play games unless it's through mistplay. I've found a lot of great games through them too. I recommend to everyone to earn a little extra money. Also great customer service.

Reply from Mistplay
I have been playing for many years and what makes it great as the variety of games I have made a lot of money also and the customer service always gets back to me and helps me when I have any problems and even have given me extra gems and high unique games when I ask thank you very much

Reply from Mistplay
They're customer support is outstanding. I really enjoy the Mistplay app. I can count on making a little extra cash each month. I would appreciate it if they would get some new games.

Reply from Mistplay
I love Mistplay, I have been playing this app for years... They always help you with whatever you need help with... Fixes any issues you have always compensate you for your troubles... This just about the only app I use... I really love this app and I have cashed a $100 multiple times plus the $50 multiple times an countless $10 cash outs... I have honestly cashed $50 and $100 many many times... Thank you Mistplay....

Reply from Mistplay
I've been a mistplayer for 3 yrs. Now, the app is dysfunctional and no response from support. I cannot see game icons, am not getting credit for time played and even their game icons (such as events) does not open. Very sad as i enjoyed playing on their app. Now it's not reliable nor is their customer support. No wonder they don't have a phone number to call!!

Reply from Mistplay
Any time I have an issue, it is promptly dealt with by Mistplay associates. The app pays out as they say they will as games are played. This app has paid for a lot of my household necessities via gift cards. I have nothing but good things to say.

Reply from Mistplay
This program is an easy to use, pleasant experience. It has presented opportunities to play games that I normally don't see in my store. And, if you encounter issues, their customer support it exemplary and expedient.

Reply from Mistplay
Amazing app been using it for years playing games I enjoy and making money too it's awesome

Reply from Mistplay
Fast response time knowledgable support person.

Reply from Mistplay
Great fun and easy to earn rewards on games I already want to play all the time anyway :)

Reply from Mistplay
No reward sent to me. No customer service at all, just AI bot telling you the same thing and when that gets too old even for the bot it tells you it will send out your ticket to someone on “the team” to get back to you. They say within 48 hours you get your prize sent. It’s been 4 days now. Not only did I not get my prize but they have the nerve to tell me they don’t see my redemption request. Not until I screenshot the thing on the app showing the pending status and magically now it’s being said to me that they are in a different time zone so it might not process yet. I might not be a rocket scientist, but I don’t care what time zone you’re in, 48 hours equals 48 hours in all time zones….

Reply from Mistplay

Reply from Mistplay
I had a problem with collecting my points. They fixed everything within a day and Told what to look out for in case it did it again

Reply from Mistplay
Every one who has responded to the recent issues I've encountered has been incredibly helpful, informative, and kind. Even relating to frustrations I may be feeling. Especially since after all the years I've been using Mistplay it wasn't until VERY RECENTLY that I ever encountered ANY ISSUE that made me feel the need to reach out to Mistplay to report errors/issues I've been encountering.
I recently learned precisely what information needs to be reported, how to share documentation, ie. Purchases, screen shot specific issues. That way if I encounter them again, I can properly follow up with all the important information & documentation to help them investigate & fix the problems.
It's easier for me to understand now the best way to communicate with them and provide the most helpful screenshots & purchase documents to make it more fair, honest, and be sure they can do their job properly.
Thanks for all your help, for being THE BEST $ for gaming apps out there.
I have tried A MULTITIDE of different ones, Mistplay has THE BEST rewards, caring & helpful team, the easiest and straightforward options to earn points. As well as MULTIPLE different ways to increase ones ability to earn. The BEST bonuses for spending $ on the games too!
Stay awesome!
Thank you greatly, Heather
"Sindollx666x"

Reply from Mistplay
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.