I had a specific request for a product with a European plug, and Mitchell Cooper where able to provide it at a reasonable price compared to other companies. The whole process was smooth, and their... See more
Company replied
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I had a specific request for a product with a European plug, and Mitchell Cooper where able to provide it at a reasonable price compared to other companies. The whole process was smooth, and their... See more
Company replied
I ordered an ice cream maker from Mitchell & Cooper and, when they realised they could not deliver it the next day, they gave me a more expensive model at no extra cost. That exceeded my expectations... See more
Full credit to the M&C team for turning around a truly horrendous initial customer experience – including a delivery driver who got into an accident in front of my shop. Even during a period of disrup... See more
What a pleasure to have been directed by Nemox to their UK disti. A fantastic attitude to customer and sales support, no matter how small the need. As a inexperienced domestic customer, Jimmy made a j... See more
Company replied
We specialise in the design, manufacture and distribution of light catering equipment products for professional use. We have always had a passion for innovative product design that stands the test of time. This philosophy and attention to detail have been at the heart of everything we do, since Alfred Mitchell & Arthur Cooper first started as silversmiths and engravers in 1879 in East London, before evolving into the Mitchell & Cooper company and then later creating the Bonzer® brand we know and love today.
136-140 Framfield Road, Tn22 5AU, Uckfield, United Kingdom
Bonzer Can Opener Blades. Great item at a great price. Very fast delivery.
Very pleased with my purchase, however I ordered on Tuesday and it did say next day delivery but I didn't receive it until the Thursday, other than that I'm very pleased.
Good communication on an item that was going to be delayed (no fault of theirs) and excellent quality pan delivered. Thank you.
Computer says no. More than 20 characters in your company name - forget it! Place an order via the phone - forget it. When we did eventually re- engineer our details to fit and pay via SAGEpay they sent an email asking for the money again. The goods were only sent out after we had to phone them again. Promised again for next day in time for an event they rolled up three days later. I'm still waiting for a call or email in response to the last messages. I deliberately chose an independent family firm but I won't use them again they let me down badly and by not bothering to keep us informed made a bad situation worse. Very Very Disappointed with the whole experience. More 'Botch It & Can't Do' than Mitchell & Cooper.
Excellent ice cream scoop. Really pleased with it. Arrived quickly and was well packaged.
Fast, friendly service. A minor problem was dealt with quickly. Great communication throughout. Will certainly order again.
Orders taking a long time, part orders not being despatched until requested multiple times.
We keep receiving emails to review our order but we are still waiting for our order to be delivered. such emails should only be sent when after deliveries are made!
Nice and easy to use website and ordering. Arrived next working day. Great service.
Thanks to the team at M&C for the great service.
you can't beat genuine parts good value and next day delivery
Love my slippers. Newest style at a great price. Prompt delivery from Germany and good correspondence on delivery times. Thank you
Super quick service and great pan - thank you
Had to take a star off as no shipping email so I didn't warn my Mum it was coming......
Very good prompt no damage 5* full Covid regulations followed
Excellent service, helped where other companies failed.
I ordered an ice cream maker from Mitchell & Cooper and, when they realised they could not deliver it the next day, they gave me a more expensive model at no extra cost. That exceeded my expectations - brilliant customer service. Thanks so much.
Full credit to the M&C team for turning around a truly horrendous initial customer experience – including a delivery driver who got into an accident in front of my shop. Even during a period of disruption, they addressed the faults quickly and conclusively. Consequently, I will buy from them again.
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