While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 39 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, highlighting their sturdiness and effectiveness in meeting specific needs. Many consumers also commend the swift delivery service, noting that items arrive quickly and are well-packaged. The company's service, from sales to after-sales support, is frequently described as excellent, with staff being helpful, knowledgeable, and going above and beyond. However, some customers experienced significant dissatisfaction with order fulfillment and installation scheduling. A few people reported issues with promised delivery and installation dates not being met, leading to considerable inconvenience and frustration due to apparent logistical problems.

What people talk about most

Product

Customers had positive experiences with product. Many reviewers praised the quality and functionality of... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the quick and... See more

Quality

Users describe positive interactions with quality. Customers frequently praise the good quality of items,... See more

Service

People report positive experiences with service. Customers consistently praise the excellent sales and... See more

Order

Consumers find the ordering process to be positive. Many reviewers highlight the ease of online ordering and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Thank you for my new (replacement) Day's metal walking stick. I've been a stick-user for years, being born disabled, and I'm about to go on holiday... The new stick will be so reassuring - strong w... See more

Rated 5 out of 5 stars

Speedy dispatch and therefore quick delivery. Ordered Monday evening. With me on Wednesday evening. Ordered black orthopedic walking stick, even better that it had shock absorbing qualities. I have no... See more

Rated 5 out of 5 stars

Dad's powered wheelchair developed a fault late on Christmas Eve. I called on Boxing Day, expecting to leave a message, to my surprise Nicola answered and by lunchtime on the same day, Dad's wheelc... See more

Rated 5 out of 5 stars

we looked at a powered wheel chair from this company the staff shown us different ones and advised us on points we had never thought of, as this was a first time we had purchased a chair they ca... See more


Company details

  1. Mobility Equipment Supplier

Written by the company

Established in 2002, we are a genuinely independent, family owned & run business with an emphasis on good old fashioned, friendly, personal service & high-quality customer care. We recognise that there isn’t a ‘one size fits all’ solution to our customers’ needs. Your personal situation is important to us & we will always go the extra mile, wherever possible, to help you out. That’s why we have a selection of products in every category, treat everyone as an individual & continually try to find the right solution for your particular problem. Unlike Internet only companies where you have to guess the suitability of a product, you can come along to our showroom in Blaby, Leicestershire to actually see & try out most of our products before you buy to be sure that they really are right for you. At our showroom you will find a huge variety of mobility products on display including scooters, powerchairs, wheelchairs, riser/recliner chairs, high seated chairs, electric adjustable/profiling beds, daily living aids, wheelchair & scooter accessories together with a selection Cosyfeet wide-fitting shoes, socks & hosiery. We are happy to give demonstrations on any of the products we stock, most of which are available to take away on the day. We also keep a large stock of tyres, tubes, castors & batteries. We follow every sale through from start to finish ourselves including delivery & setup where required. We sell stairlifts too which are surveyed, fitted & maintained by our own engineers so you always know who you are dealing with. The Handicare 1100 is available from stock so this straight stairlift can be fitted the same day if required. But our service does not end once you have purchased a product either; we offer the very highest standards of aftersales care to give our customers peace of mind, meaning they can enjoy our products without any worries. If you do have a problem with your product, we are only a phone call away, so you don’t have to wait weeks to get it looked at. Because we’re local we’re always there for you. We also offer servicing and repairs on most makes of scooters, powerchairs, stairlifts & wheelchairs even if they haven’t been purchased from us. If you need any further advice or information about the products we sell, please don’t hesitate to visit our showroom or call us on 0116 278 4422 & we will be happy to assist you.


Contact info

4.8

Excellent

TrustScore 5 out of 5

86 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent

Got this for my sister and she absolutely loves it as it is light and has the four feet for stability ⭐️⭐️⭐️⭐️⭐️

March 11, 2025
Rated 5 out of 5 stars

Excellent service.

Mobile mobility had exactly what I wanted that I couldn’t find anywhere else, so after my order went through I realised it was being sent to my old address, so I got on the phone to them and they delt with it immediately. Tremendous customer service.

February 12, 2025
Rated 5 out of 5 stars

Excellent service!

Really helpful, friendly & knowledgeable staff. Received order confirmation & dispatch notification. My purchase arrived very quickly & was excellent quality & perfect! Very happy customer.

December 18, 2024
Rated 3 out of 5 stars

My ordering and your delivery of the…

My ordering and your delivery of the tipping kettle were both fine. It was disappointing that the box containing the kettle was obviously damaged before you packed it. None of the outer packaging was damaged.
The kettle is intended as a gift, so I've wrapped it ready to give and just hope the kettle itself is undamaged.

November 28, 2024
Mobile Mobility logo

Reply from Mobile Mobility

I am sorry to hear of your disappointment with the condition that the kettle box arrived to you. I wish you had contacted us directly regarding this as that way it would have given us the opportunity to put right any issues as we pride ourselves on our customer service. The kettle boxes are not sealed by the manufacturer & the product is checked for damage prior to dispatch. I can only apologise if the box did not arrive with you in pristine condition. If you have any photos of the damage please email them to us at info@mobile-mobility.co.uk

Rated 5 out of 5 stars

Highly recommend this lovely family run…

Highly recommend this lovely family run business. We visited the showroom to look at riser recliner chairs for my dad. Both ladies in the show room were lovely showing dad the huge variety of chairs they had to choose from and explaining how each worked. We then called to order a chair a few weeks later. They delivered and installed within 1 hour of me phoning amazing service Thank-you so much for such a brilliant 5* service :)

December 6, 2024
Rated 5 out of 5 stars

10/10

Kettle arrived very quickly. Is as displayed. Works very well. Easy to use. Lightweight. Would highly recommend

November 7, 2024
Rated 5 out of 5 stars

This "Drive" mobility scooter cover is the best I could find

My new mobility scooter cover arrived safely packed and speedily. This "Drive" cover is the best scooter cover I have be able to find, it just fits my TGA Breeze 3, it is dark blue and looks very nice. I like that the cover is not flimsy and there is no need for elastic at the bottom to keep it in place outdoors however windy (there is a strap and buckle at the back but I do not need to use it.)

September 11, 2024

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look