While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 39 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, highlighting their sturdiness and effectiveness in meeting specific needs. Many consumers also commend the swift delivery service, noting that items arrive quickly and are well-packaged. The company's service, from sales to after-sales support, is frequently described as excellent, with staff being helpful, knowledgeable, and going above and beyond. However, some customers experienced significant dissatisfaction with order fulfillment and installation scheduling. A few people reported issues with promised delivery and installation dates not being met, leading to considerable inconvenience and frustration due to apparent logistical problems.

What people talk about most

Product

Customers had positive experiences with product. Many reviewers praised the quality and functionality of... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the quick and... See more

Quality

Users describe positive interactions with quality. Customers frequently praise the good quality of items,... See more

Service

People report positive experiences with service. Customers consistently praise the excellent sales and... See more

Order

Consumers find the ordering process to be positive. Many reviewers highlight the ease of online ordering and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Thank you for my new (replacement) Day's metal walking stick. I've been a stick-user for years, being born disabled, and I'm about to go on holiday... The new stick will be so reassuring - strong w... See more

Rated 5 out of 5 stars

Speedy dispatch and therefore quick delivery. Ordered Monday evening. With me on Wednesday evening. Ordered black orthopedic walking stick, even better that it had shock absorbing qualities. I have no... See more

Rated 5 out of 5 stars

Dad's powered wheelchair developed a fault late on Christmas Eve. I called on Boxing Day, expecting to leave a message, to my surprise Nicola answered and by lunchtime on the same day, Dad's wheelc... See more

Rated 5 out of 5 stars

we looked at a powered wheel chair from this company the staff shown us different ones and advised us on points we had never thought of, as this was a first time we had purchased a chair they ca... See more


Company details

  1. Mobility Equipment Supplier

Written by the company

Established in 2002, we are a genuinely independent, family owned & run business with an emphasis on good old fashioned, friendly, personal service & high-quality customer care. We recognise that there isn’t a ‘one size fits all’ solution to our customers’ needs. Your personal situation is important to us & we will always go the extra mile, wherever possible, to help you out. That’s why we have a selection of products in every category, treat everyone as an individual & continually try to find the right solution for your particular problem. Unlike Internet only companies where you have to guess the suitability of a product, you can come along to our showroom in Blaby, Leicestershire to actually see & try out most of our products before you buy to be sure that they really are right for you. At our showroom you will find a huge variety of mobility products on display including scooters, powerchairs, wheelchairs, riser/recliner chairs, high seated chairs, electric adjustable/profiling beds, daily living aids, wheelchair & scooter accessories together with a selection Cosyfeet wide-fitting shoes, socks & hosiery. We are happy to give demonstrations on any of the products we stock, most of which are available to take away on the day. We also keep a large stock of tyres, tubes, castors & batteries. We follow every sale through from start to finish ourselves including delivery & setup where required. We sell stairlifts too which are surveyed, fitted & maintained by our own engineers so you always know who you are dealing with. The Handicare 1100 is available from stock so this straight stairlift can be fitted the same day if required. But our service does not end once you have purchased a product either; we offer the very highest standards of aftersales care to give our customers peace of mind, meaning they can enjoy our products without any worries. If you do have a problem with your product, we are only a phone call away, so you don’t have to wait weeks to get it looked at. Because we’re local we’re always there for you. We also offer servicing and repairs on most makes of scooters, powerchairs, stairlifts & wheelchairs even if they haven’t been purchased from us. If you need any further advice or information about the products we sell, please don’t hesitate to visit our showroom or call us on 0116 278 4422 & we will be happy to assist you.


Contact info

4.8

Excellent

TrustScore 5 out of 5

86 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Purchase of new scooter from mobile mobility Ltd

When I purchased a new scooter from mobile mobility They made it so easy for me because my previous scooter was eight years old and they bought a new scooter to the house for me to look at?
I decided to purchase the brand-new scooter and mobile mobility took the old scooter away and and they did all the paperwork regarding informing the DVLA plus my insurance company plus everything that was needed to transfer the new scooter officially into my name .
As regarding the service, I could not fault them in any way at all. I was absolutely thrilled in the way all the work was done,
I did not have to fill in any paperwork at all, so thank you so much. Mobile mobility.

February 13, 2024
Unprompted review
Mobile Mobility logo

Reply from Mobile Mobility

Thank you for your kind words, we are thrilled to hear that you are happy with your scooter. If you require any further assistance or have any queries please don't hesitate to contact us.

Rated 5 out of 5 stars

Service with a smileBeing disabled for seven years i have…

Being disabled for seven years i have had excellent service with delivery and collection to my home with scooters etc
nothings too much trouble Thank you very much
John Morris Ashby Parva

April 15, 2024
Unprompted review
Mobile Mobility logo

Reply from Mobile Mobility

Thank you for your kind words. If you require any further assistance or have any queries please don't hesitate to contact us.

Rated 5 out of 5 stars

I have been a customer for many years…

I have been a customer for many years and my mother and father before me. Mobile mobility are always willing to help if I have a problem with my stability or need an disability aid from the showroom.

June 14, 2024
Unprompted review
Mobile Mobility logo

Reply from Mobile Mobility

Thank you for your kind words. If you require any further assistance or have any queries please don't hesitate to contact us.

Rated 5 out of 5 stars

diane and martyn😀 Nicola has always made us feel welcome…

Nicola has always made us feel welcome and is ready to help you get the right scooter for you. she lets you try them on the car park and she and the family are always there to service the scooters. we always recommend them to others and was only talking to a couple today and told them to come to Nicola and family. i have been going there 10 years. go to the shop you won’t be disappointed.
friendly family run company.

June 14, 2024
Unprompted review
Mobile Mobility logo

Reply from Mobile Mobility

Thank you for your kind words. If you require any further assistance or have any queries please don't hesitate to contact us.

Rated 5 out of 5 stars

Quality , friendly service

As soon as we walked into the showroom we were impressed. Beautifully set out . It smelt fresh and was superbly clean .
We were enquiring about a travel mobility scooter .
Information given was really helpful . Nicola/Helen showed us how easily it came apart etc .
We returned home , phoned and asked a couple of questions.
We decided that Mobile Mobility were the people for us ( plus we'd had 2 recommendations) and we purchased the scooter
Nicola was very patient with us and showed us how to dismantle our machine,and put it in our car and answered all our questions .
We couldn't have asked for more , and feel confident that their onward service/support. Will be brilliant .

June 12, 2024
Unprompted review
Mobile Mobility logo

Reply from Mobile Mobility

Thank you for your kind words, we are thrilled to hear that you are happy with your scooter. If you require any further assistance or have any queries please don't hesitate to contact us.

Rated 5 out of 5 stars

friendly company

i have been a customer for many many years
and have never had any problems while dealing with
Mobile Mobility. Nicola and team are always ready
to help. excellent company.

March 10, 2024
Unprompted review
Mobile Mobility logo

Reply from Mobile Mobility

Thank you for your kind words. If you require any further assistance or have any queries please don't hesitate to contact us.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look