I was asked for my simcard replacement in the last week and couldn't get until today. Again today I contacted the lebara customer service provider, the kind and supportive one. Immediately, I got the... See more
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First I got connected to an agent named Vanessa but she literally just disappeared after the first greeting sentence and didn’t reply to me at all!!! Later I had to end the chat and opened a new o... See more
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I spoke to Michael today to assist us with a switch. He is very knowledgeable about the products and services available. He is patient and clear in his explanations. He absolutely went the extra mile... See more
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The waiting time was long, but the customer service executive listened to my query patiently and provided me a solution. Just waiting for the E-sim for my iPhone 17 pro.
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Al twintig jaar staat Lebara voor voordeel en vrijheid. Voor kansen zien en kansen pakken, voor iedereen die daar voor openstaat. Dat komt naar voren in ons Prepaid én Sim Only aanbod. Tegen scherpe tarieven op het beste netwerk (KPN).
Contact info
Amsterdam, Netherlands
- mobile.lebara.com/nl/nl
4.4
Excellent
62K reviews
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Thank you Cynthia
Thank you, Cynthia! for your prompt response! My problem was resolved very quickly! Thank you for your excellent service!
March 24, 2026
Unprompted review
Reply from Lebara NL
Thank you for your wonderful review, Fede! 😊💬
We are delighted to hear that our colleague Cynthia was able to assist you so well and that the problem was quickly resolved. We always do our best to provide the highest level of service! 🌟💪
Quick and easy to order
March 23, 2026
Reply from Lebara NL
Thank you for your wonderful review, Jimmy! 😍
We are very happy to read that everything went quickly and smoothly. We love making things as easy as possible for you. 👍
If you have any questions in the future, we will be more than happy to help.
The Lady was really kind an patient
The Lady was really kind an patient, I really appreciate her help
March 24, 2026
Unprompted review
Reply from Lebara NL
Thank you so much for your wonderful review, Andrei!🤩
We are delighted to read that our colleague was so friendly and patient during your interaction. Your appreciation means a lot to us. 😊
the question was well answered and the…
the question was well answered and the person i talked to was really nice
March 24, 2026
Reply from Lebara NL
Thank you so much for your kind words, Sena! 🤩
We are really glad to hear that your question was answered well and that the person you spoke to was so nice. 🙌
Polite and nice conversation
Polite and nice conversation. She provided me direct answers to the questions I was seeking answers to.
March 24, 2026
Unprompted review
Reply from Lebara NL
Polite and nice conversation. She provided me direct answers to the questions I was seeking answers to.
As always with lebara very good…
As always with lebara very good service. Friendly staff. Always wanting to help you.
March 24, 2026
Reply from Lebara NL
Bedankt voor uw positieve feedback! 😊 Geweldig om te horen dat ons team u altijd vriendelijk en behulpzaam te woord staat.
I've known it for years !
I've known it for years and it's a reliable provider, so it's five stars!
March 23, 2026
Reply from Lebara NL
Thank you for your wonderful review! 😍
We truly appreciate that you have been a customer with us for many years. If you ever have any questions in the future, we’re always happy to help.💙
Reply from Lebara NL
Beste Tedjini,
Wij hebben je inmiddels per e‑mail benaderd om je situatie verder te bespreken. Zodra wij je reactie ontvangen, kijken wij dit graag voor je na.
Met vriendelijke groet,
Vanessa
Lebara Webcare Service
Don’t get it for your children!
I have been with Lebara for years now and as an independent adult user it’s good and have perfect control of everything:data useage, payments, notifications. As a parent it’s absolutely terrible! It worked well for the first year then when I renewed my children’s plans the data cap was turned off and I’ve just experienced a huge bill for my daughter which were both really upset about. She was really careful and turned off her data before she thought she’d gone over her data plan but I was hit with a €50 bill for one day for just 1 gb of data. I have another one to come too because we didn’t realise until the first month cleared my bank account. A total rip off! No family plans, no warnings to the bill payer and no controls for parents so don’t get Lebara if you are getting this plan for your child. It’s great if you are getting it just for yourself.
February 28, 2026
Unprompted review
Reply from Lebara NL
Dear Suzi,
Thank you for your feedback. We are very sorry to read about the situation with your children's data usage and the unexpected charges — we completely understand how upsetting and disappointing this must be for both you and your daughter. This is certainly not the experience we want for our customers, especially when it involves families.
We would really like to look into this further and see how we can help. Could you please send us an email at trustpilotnl@lebara.com? Please include reference number 290 and your phone number, and we will contact you as soon as possible. Then we can review the situation together and work towards a suitable solution.
Kind regards,
Vanessa
Lebara Webcare Service
Reply from Lebara NL
That is wonderful to read. Thank you so much, Olarewaju! 😊💙
Reply from Lebara NL
Thank you so much for your wonderful review, Asiye! 😊
We are really happy to read that you were helped so kindly and that the support you received was useful. 🙏🏻😊
Lebara NL is very helpful and kind
Lebara NL is very helpful and kind. The Lebara staff, Bennie, help me and solve my problems and questions thoroughly.
March 20, 2026
Reply from Lebara NL
We appreciate your review! We're happy to hear that our staff was helpful and thoroughly addressed your questions and concerns. Thank you for your feedback.😍
Contacted the customer service and they…
Contacted the customer service and they helped me really good!
March 19, 2026
Reply from Lebara NL
Bedankt voor jouw geweldige beoordeling 😍
It was just perfect (and of course very…
It was just perfect (and of course very supportive & helpful) of the support unit. Its a pity that I don’t remember his name.
March 18, 2026
Reply from Lebara NL
Bedankt voor je review! 😊 Fijn om te horen dat alles duidelijk voor je was. Als je in de toekomst nog vragen hebt, staan we altijd voor je klaar! 💙
Absolutely abysmal
Absolutely abysmal. There customer service only sounds cheery but they never have a real solution to any of the issues. Would not recommend at all.
March 18, 2026
Unprompted review
Reply from Lebara NL
Dear Monica,
Thank you for sharing your experience. We’re sorry to hear that you feel our customer service has not provided effective solutions to your issues. We understand how frustrating this must be and this is not the level of service we aim to deliver.
Please contact us at trustpilotnl@lebara.com with your phone number and reference number 287, so we can review your case and assist you further.
Kind regards,
Jediael
The Lebara Team
Helpfull customer service via Chat
Helpfull customer service via Chat with Lady Cynthia regarding the details of the Sim Only plan plus gift code.
March 18, 2026
Unprompted review
Reply from Lebara NL
Bedankt voor de positieve beoordeling! We zijn blij dat je tevreden bent over de verbinding en service.🤗
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