A few weeks back i saw an advert online saying that if you subscribe for a year or two then you receive a samsung galaxy A17 as a free gift. Subscription all done and they had informed me that as soon... See more
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I was asked for my simcard replacement in the last week and couldn't get until today. Again today I contacted the lebara customer service provider, the kind and supportive one. Immediately, I got the... See more
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I am a Lebara user in the Netherlands and I use my sim card frequently abroad within the EU. I had an issue with establishing calls back to the Netherlands while staying in Italy. I tried everything t... See more
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I spoke to Michael today to assist us with a switch. He is very knowledgeable about the products and services available. He is patient and clear in his explanations. He absolutely went the extra mile... See more
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Company details
Written by the company
Al twintig jaar staat Lebara voor voordeel en vrijheid. Voor kansen zien en kansen pakken, voor iedereen die daar voor openstaat. Dat komt naar voren in ons Prepaid én Sim Only aanbod. Tegen scherpe tarieven op het beste netwerk (KPN).
Contact info
Amsterdam, Netherlands
- mobile.lebara.com/nl/nl
4.4
Excellent
62K reviews
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The employee Bennie was excellent
The employee Bennie was excellent. I received a super quick response and Lebara was super flexible.
April 2, 2026
Unprompted review
Reply from Lebara NL
Thank you! 😊
Great to hear that Bennie provided excellent service and that you received a quick response with flexible support from Lebara! 💙
Reply from Lebara NL
Thank you for your wonderful review, Iamia!💙
Reply from Lebara NL
Thank you for your wonderful feedback, Rahim! 🤩
We are really happy to read that you had a good experience and that our colleague was patient and supportive during your conversation. We truly appreciate you taking the time to share this with us. 😊
Reply from Lebara NL
We go for speed 😉
Out of bundle error
I received a bug. out of bundle charge and Sharona was great at explaining and helping me with it!
March 31, 2026
Unprompted review
Reply from Lebara NL
Thank you for sharing your experience, Mia! 🤩
We are glad to hear that Sharona was able to clearly explain the out‑of‑bundle charge and help you with it. We will be sure to pass on your kind words to her, she will really appreciate it. 😊
Patient and really trying to help
I had a very patient customer service, really trying to help me the best she could
March 31, 2026
Unprompted review
Reply from Lebara NL
Thank you so much for your kind feedback, Roksolana! 🤩
We are really glad to read that our customer service agent was patient and did her best to help you. 😊
Netjes geholpen en goede aanbieding.
Netjes geholpen en goede aanbieding.
The proof of the pudding is in the eating, dus als het abonnement is ingegaan en alles soepel loopt.
March 31, 2026
Reply from Lebara NL
Wat fijn dat je zo goed geholpen bent. 👍
There was a customer service employee…
There was a customer service employee whose behavior was very poor. He hung up on me three times and did not address or resolve my issue, which is very annoying.
March 31, 2026
Unprompted review
Reply from Lebara NL
Dear Aiman,
Thank you for your review. We are sorry to read about your experience, especially as you were trying to get help and felt that your issue was not addressed. This is not the experience we want for our customers, and your feedback is very important to us.
If you are willing, we would appreciate the opportunity to look into what happened and see how we can assist you further. We have sent you an email regarding this under reference number 309, feel free to reach out to us.
Kind regards,
Vanessa
The Lebara-Team
I had terrible experiences with Lebara
I had terrible experiences with Lebara. Their app is user-unfriendly and does not offer important functionalities; some basic ones, such as data cap, are paid. Customer support is adequate; it may take 10 minutes until you can talk to someone. Their support members are nice though (there goes the second star). The procedures seem to be very complicated as I experienced major issues. Here is my recent experience:
I bought a new SIM-only plan and indicated in the form that I wanted it tied to my existing number. When the bundle period started, I did not see it on my SIM, even though I was paying for it. I did not have a plan on my existing SIM, and they did not send me a new one. When I called, they confirmed an issue on their end. I was abroad, which made it somehow impossible for them to resolve it until I go back to the Netherlands; I had to buy a new simcard to fix this issue. It took almost three months to get my paid plan on my SIM. They did not even mention that I deserved to be compensated for those months.
March 20, 2026
Unprompted review
Reply from Lebara NL
Dear Aref,
Thank you for sharing your experience — we’re really sorry to hear about the difficulties you’ve faced. That definitely sounds frustrating, especially with the delay in getting your plan properly activated while you were still being charged.
We truly appreciate your patience, and we’re glad to hear our support team was kind, even though the process itself didn’t meet expectations. That’s not the experience we want for our customers.
To make this right, we’d like to offer you 1GB of free data as a gesture of goodwill.
Thanks again for bringing this to our attention — we’re here to help.
Kind regards,
Vanity
The Lebara-Team
Reply from Lebara NL
Thank you for your wonderful feedback, Adam! 🤩
We are glad to read you had a positive experience. We will be sure to pass your thanks on to Rashied, he will really appreciate it! 😊
Offering solution
Very friendly and understanding, offering an actual solution to the problem.
March 30, 2026
Unprompted review
Reply from Lebara NL
Thank you so much for your wonderful review, Konstantinos! 🤩
We are really glad to read that you felt understood and that a clear solution was offered. Providing friendly and helpful support is very important to us, so your feedback truly means a lot. 😊
Very mean and all they care about is…
Very mean and all they care about is money.
No consideration for customers.
I advise everyone not to patronise Lebara for your own good.
October 17, 2025
Reply from Lebara NL
Dear Idahosa,
Thank you for your feedback. We are truly sorry to read about your experience and for how this situation has made you feel.
We sincerely apologize if our actions gave you the impression that we do not care about our customers, that is never our intention.
Please know that we take feedback like yours very seriously and will take it into consideration as we work to improve our service and the way we support our customers.
Kind regards,
Vanessa
The Lebara-Team
Every month page 13 euros of my plan…
Every month page 13 euros of my plan and from one moment to the next they told me that I had extra payments and for a single month they charged me 63 euros and apart from that the plan no longer lasts me the month but it ends before and I was left more than two weeks without internet I don't know how to solve that extra payment because I don't keep internet and apart from that I have to be paying that little euro's 😢😢
March 23, 2026
Unprompted review
Reply from Lebara NL
Dear Beatriz,
Thank you for sharing your feedback with us. We understand that unexpected extra costs can be frustrating, and we want to provide clarity about how our charges work.
With Lebara, you pay a fixed monthly amount for your subscription within your bundle. However, any usage outside of your bundle, such as calls to service numbers (e.g., 0900 numbers) or additional data usage once your bundle is depleted, incurs extra charges. These details are clearly outlined on our rates page, which we encourage you to review.
To help you manage your costs, we offer several tools and options:
MyLebara and the MyLebara App: You can top up your credit, buy extra data bundles, or activate unlimited calling and texting at affordable rates.
Maximum Out-of-Bundle Charges: You can incur a maximum of €50 in out-of-bundle charges. Beyond this limit, you cannot make calls, send texts, or use mobile internet, but you can still receive calls and messages. We also send notifications when your balance is running low.
Data Cap Option: For just €1.50 per month, you can activate the data cap via MyLebara. This ensures you won't incur additional data charges once your data bundle is used up.
Lebara strives to maintain a reliable, fast, and easy-to-manage network. We’re always looking for ways to improve transparency and help our customers better manage their usage.
We’d love to find a solution together. Please reach out to us by sending an email to trustpilot.nl@lebara.com, including your reference number 307 and phone number. We’ll get back to you as soon as possible.
Kind regards,
Ashnie
Team Lebara
Thanks for all the help
March 30, 2026
Unprompted review
Reply from Lebara NL
You're very welcome — a pleasure to help you! 😊
Excellent Services
February 17, 2026
Reply from Lebara NL
Bedankt voor je positieve beoordeling! 😍 We zijn blij om te horen dat je tevreden bent met onze service 💙 Als je in de toekomst vragen hebt, staan we altijd voor je klaar. 😊
Reply from Lebara NL
Dear Customer,
Thank you for sharing your experience. We’re sorry to hear that you feel you have been charged more than expected. We understand how frustrating this can be and this is not the experience we aim to provide.
Please contact us at trustpilotnl@lebara.com with your phone number and reference number 302, so we can review your case and assist you further.
Kind regards,
Jediael
The Lebara Team
Out-of-bundle charge
I had a problem with an out-of-bundle charge, and Jhullyanne helped me understand what was needed to not have a similar problem in the future. In addition, was willing to give me credit for the charges i was not aware of and was not expecting.
As a suggestion, I would propose for the company to inform the customer about further charges when the bundle has already been used, in the same text as the one explaining that the data/sms/calls have been used.
Thank you in advance
March 26, 2026
Unprompted review
Reply from Lebara NL
Out-of-bundle charge
I had a problem with an out-of-bundle charge, and Jhullyanne helped me understand what was needed to not have a similar problem in the future. In addition, was willing to give me credit for the charges i was not aware of and was not expecting.
As a suggestion, I would propose for the company to inform the customer about further charges when the bundle has already been used, in the same text as the one explaining that the data/sms/calls have been used.
Thank you in advance
Cynthia was very helpful solved my…
Cynthia was very helpful solved my question immediately
March 28, 2026
Unprompted review
Reply from Lebara NL
Bedankt voor je positieve beoordeling! 😍 We zijn blij om te horen dat je tevreden bent met onze service 💙 Als je in de toekomst vragen hebt, staan we altijd voor je klaar. 😊
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