MobileAdvantage Reviews 

197
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

I had a great experience with this company. They dispatched my new phone promptly and provided accurate tracking details. I opted to trade my old phone in and the customer service from Magda handling... See more

Company replied

Rated 5 out of 5 stars

I had a great experience with Mobile Advantage. Their service is fast and efficient, making the whole process smooth and hassle-free. The quality of their products is excellent, and you can really tel... See more

Company replied

Rated 5 out of 5 stars

Ordered earlier this week and delivered exactly as said on website. I ordered an iPhone 11 Pro - Excellent condition and it looks new and unused with 100% battery life. I certainly can’t tell if it’s... See more

Company replied

Rated 4 out of 5 stars

The customer service over chat was really great experience, knowledgeable advisor and speedy response. Lost one star only on (no key to open sim) plus potentially need to review number of stores to... See more

Company replied

Company details

  1. Telecommunications Service Provider
  2. Cell Phone Recycling and Unlocking Service
  3. Cell Phone Store
  4. Mobile Phone Repair Shop
  5. Online Marketplace
  6. Payroll Service

Written by the company

We provide eco-friendly tech, including via innovative employee benefit schemes that provide a cost saving for both employer and employee. Designed to support remote or hybrid work policies our schemes also help you towards your environmental sustainability goals.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

197 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 60% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.4

All reviews

(197)

41 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Second tablet bought

Second tablet bought, happy customer again. I received my device in a couple of days after ordering. Barely any scratch, yet almost half-price compared to new. Will use again!

February 3, 2026
Unprompted review
MobileAdvantage logo

Reply from MobileAdvantage

We really appreciate you choosing us again!

It’s great to hear your tablet arrived quickly and lived up to expectations in both condition and value. Enjoy your new device, and we’ll be here whenever you need us next.

Thanks again for your continued trust!

Rated 5 out of 5 stars

Great price paid

Great price paid. Excellent and easy to use website. Money paid into account very next day, after sending mobile phone to company. Can't ask for anything more! Will certainly use again. Well done and thanks.

January 30, 2026
MobileAdvantage logo

Reply from MobileAdvantage

Thank you for such a fantastic review!

We’re really pleased to hear you were happy with the price and found the whole process smooth and easy to use. It’s great to know the quick payment made a difference too.

We truly appreciate your support and look forward to helping you again in the future 😊

Rated 5 out of 5 stars

Impressed for reconditioned phone as it…

Impressed for reconditioned phone as it look like brand new and thank you for your bussiness

January 28, 2026
MobileAdvantage logo

Reply from MobileAdvantage

Thank you for your lovely feedback!

We’re delighted to hear you’re impressed with your reconditioned phone and that it feels just like new—that’s exactly the standard we aim for. We really appreciate your support and hope you enjoy using it 😊

Rated 5 out of 5 stars
MobileAdvantage logo

Reply from MobileAdvantage

Thanks for taking the time to share your experience!

It’s great to know everything went smoothly and met your expectations. We’re always working to keep things simple and reliable for our customers—really appreciate you choosing us.

Rated 5 out of 5 stars

Easy and straightforward

Really easy and straightforward to sell used tech, we sent an old iphone (no fee) and got it approved and money in our bank account within a week.

January 30, 2026
MobileAdvantage logo

Reply from MobileAdvantage

Thank you so much for your great feedback!

We’re really glad to hear that you found the process easy and straightforward. It’s exactly what we aim for—making it simple to sell your used tech with no hassle and fast payment.

We truly appreciate you choosing us and hope to see you again in the future 😊

Rated 5 out of 5 stars

Never thought buying a 2 hand laptop or…

Never thought buying a 2 hand laptop or anything but the item that i bought is excellent, basically brand new. Thanks

January 14, 2026
MobileAdvantage logo

Reply from MobileAdvantage

Thank you very much for your kind words ❤️
We always strive to provide the best quality products to keep our customers happy, and we truly appreciate your feedback.

Rated 5 out of 5 stars

It was delivered securely packaged with…

It was delivered securely packaged with updates when dispatched. I haven't used it yet as it's a Christmas present. So I can't comment on it's working order.

November 27, 2025
MobileAdvantage logo

Reply from MobileAdvantage

Thank you very much for taking the time to share your feedback! We truly appreciate every experience with us, and we’re glad to hear things have been going well so far.

Rated 5 out of 5 stars

Excellent

I’ve used Mobile Advantages three times and each experience has been excellent. They provide a wide range of refurbished phones at a genuinely competitive price, but what sets them apart is the option to split payments, making it easier on the pocket.

The product quality has always been impressive, and the service is speedy and reliable. Each order has arrived exactly as expected, with no hassle, although this one actually arrived sooner. It’s clear they take pride in delivering both value and efficiency.

Mobile Advantages has become a trusted service for the affordability and because they’ve proven themselves time and again with great products and smooth service.

The only issue with this is a charger wasn't included but I still had the one from my previous purchase so I've missed out on a spare.

November 7, 2025
MobileAdvantage logo

Reply from MobileAdvantage

Thank you very much, Dave, for your lovely feedback and honest opinion ❤️

We’re always working to improve our service and to make sure every order is dispatched as quickly as possible. We’re really sorry about the missing charger — please let us know if you need a spare cable, and we’ll ship it to you immediately!

Rated 1 out of 5 stars

Disappointed

Good communication, but overall a disappointing experience.

Paid a lot for a “pristine” phone and still had to pay shipping. The device looked good but had distorted sound, not acceptable for the price. Support were polite and responsive but made me repeat steps I’d already tried. I sent it back, but they’ve kept my money and the replacement is delayed due to stock issues. No good will gesture or reassurance had to chase for information on a replacement that's when it came to light they have issues getting hold of a replacement and there will be a delay.

If your order arrives on a Friday with problems, expect a long wait as they don’t operate weekends. If I’d traded in my old phone, I’d have been left with nothing.

I still don’t know when my replacement will arrive,I have been given an approx guideline and i am hoping soon, and I’m not reassured it will be in full working order or that I’m a valued customer. I hope my feedback helps improve the experience for others, as the communication was good, the process and quality control just need tightening up.

October 29, 2025
MobileAdvantage logo

Reply from MobileAdvantage

Thank you for your feedback — we appreciate you taking the time to share your experience.

We’re sorry to hear that your experience didn’t meet your expectations. We strive to ensure all devices are fully tested before dispatch and provide a 12‑month warranty for peace of mind. While faults can occasionally occur, we always aim to resolve them quickly with a replacement wherever possible.

We apologise for the delay due to stock availability and understand how frustrating this must be. Our team has communicated every step based on the information we have, including expected timeframes for your replacement. We also make our shipping charges clear at the time of purchase and there are no hidden fees.

We take all feedback seriously and are continuously working to improve our quality control and customer support processes.

Thank you again — your feedback helps us improve.

Rated 2 out of 5 stars

Delivery issues and poor comms

a lot went wrong, comms is very poor. I chased up to find out about delivery only to be told there was an issue which they could not tell me what the problem was, so had to start again. Then 2nd delivery was also delayed. So no a great experience

October 2, 2025
Rated 5 out of 5 stars

iPhone 11 Yellow

I ordered a yellow iPhone 11, waited for 72 hours and it didn’t arrive. Unfortunately they were low in stock so i chose an alternative colour and needed the phone urgently as it was a present for my daughter’s birthday. Magda and the gentleman that I spoke to on the phone assisted and I got an alternate colour next day delivery. I have a happy daughter the phone was ready for her birthday.

October 1, 2025
Rated 5 out of 5 stars

As good as brand new

Process was very quick and easy. The refurbished goods were like brand new quality. Well packaged and secured. Extremely happy with the service overall.

September 26, 2025

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