From start to finish they were absolutely fantastic! Thank you so much to Ricky in sales and Kate, who supported to get a next day turn around for my grandmother as her old stairlift had completel... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We bought a stairlift for our parents in Wiltshire. We were recommended Mobility First by a neighbour who bought theirs last year. Service was superb from the very first phone call to the follow-up af... See more
Company replied
After phoning and enquiring about a stair lift, Kate really put my mind at rest, talking me through everything, keeping me up to date, explaining about how to measure the staircase, door way etc,... See more
Company replied
Excellent company to deal with and no hassle at all, they are there to help and advise and do so politely. The survey was quick and accurate and the installation equally so and completed on time... See more
Company replied
Company details
Written by the company
Complete Stairlift services, including installation, removal & servicing. We are extremely proud to be able to offer same-day installation should you require it. Meaning as soon as you are ready, so are we. We carry the parts including the bends we need for almost every stair configuration and build your stairlift bespoke to your Staircase. After talking with your dedicated agent to answer any questions and talk through the process we will conduct a home visit to suit you, with our Mobility First Expert Installer. We encourage you to invite anyone you would like to be a part of the decision, such as family members or friends. If you decide to go ahead that day, we’ll be able to install your lift that very same day. We will never apply any pressure, we appreciate it is a big decision and none of our conversations or visits carry any obligation, this is our guarantee to you.
Contact info
Exceptional service
From the first phonecall to the stairlift being installed it was just over a week. Excellent service from everyone we dealt with, Mike came to do the quote and put my nan's mind at rest about everything. Kate on the phone made it all so easy and Tom fitted it so quickly, explained it all very well and left no mess. Would recommend to anyone think about getting a stairlift installed.
April 28, 2026
Unprompted review
First class service
First class service. We sold our stair lift to them, engineer was prompt and very professional, payment was in the bank before he'd finished, would recommend this company.
April 23, 2026
Unprompted review
Reply from Mobility 1st Ltd
Thank you so much for your kind review Mervyn. We're delighted to hear that you were pleased with the service provided.
We always aim to make the experience as smooth and efficient as possible, so it’s great to know we met your expectations.
Your recommendation truly means a lot to us.
Kind regards,
Mobility 1st Team
Excellent service from start to…
Excellent service from start to installation great service and clear information sharing thank you to Mike and Kate and Tom I highly recommend
April 20, 2026
Unprompted review
Reply from Mobility 1st Ltd
We really appreciate you sharing your experience, Robert.
Providing clear information and a smooth installation is exactly what we aim for, so it’s great to hear that reflected. I’ll pass your feedback on to the team.
Kind regards,
Mobility 1st Team
The installer Tom was very friendly and…
The installer Tom was very friendly and explained everything so I could understand all about the stairlift instructions.
Very pleased
David phillips
April 17, 2026
Unprompted review
Reply from Mobility 1st Ltd
Good afternoon David,
Thank you ever so much for your kind review. I’m really pleased to hear that Tom was friendly and took the time to explain everything clearly so you felt confident using your stairlift. I will be sure to pass your kind comments on to him.
We’re delighted you’re very pleased with the installation and service provided.
Kind regards,
Mobility 1st Team
I cannot recommend this company enough
I cannot recommend this company enough.
From start to finish I had fantastic ,quick service.
All the staff are so kind, caring & considerate.
Nothing too much trouble.
Thanks all .
April 15, 2026
Unprompted review
Reply from Mobility 1st Ltd
Thank you so much for your kind words Carole, and for taking the time to share your experience.
We’re delighted to hear that you were happy with the service from start to finish, and that our team made a positive impression. Providing a responsive, caring, and supportive experience is very important to us, so it’s wonderful to know this came across.
Your feedback means a great deal to all of us, and we truly appreciate your recommendation.
Kind regards,
Mobility 1st Team
Great Company How Things Should Be
Tom is a very polite, well mannered and an absolute credit to the company. Very patient and kind to my elderly parents.
Installation from start to finish was very simple with great communication from the people in the office.
Would definitely recommend if you need a Stairlift to contact Mobility 1st, simply wouldn't use anyone else.
April 15, 2026
Unprompted review
Reply from Mobility 1st Ltd
Thank you so much for your kind words and for taking the time to share your experience.
We’re delighted to hear that Tom made such a positive impression—he truly is a valued member of our team, and your comments about his patience and kindness, especially when supporting your parents, mean a great deal to us.
It’s also wonderful to know that you found the whole process smooth and well communicated from start to finish. Our team always aim to make things as easy and stress-free as possible for our customers.
Your recommendation really means a lot to us, and we’re so pleased we could help.
Kind regards,
Mobility 1st Team
From his initial visit Tom Walker was…
From his initial visit Tom Walker was excellent in explaining everything and then fitting the chair. He was very knowledgeable, friendly and professional. We couldn’t have asked for a better service. Thank you.
April 14, 2026
Unprompted review
Reply from Mobility 1st Ltd
Thank you very much for your kind review, Margaret. Thank you from everyone at Mobility 1ST—we really appreciate you taking the time to share your experience. I’m especially pleased to hear Tom looked after you so well and made everything clear and straightforward from start to finish. We’ll be sure to pass your kind comments on to him. If you ever need anything in the future, please don’t hesitate to get in touch.
Kind regards,
Mobility 1st Team
Excellent company to deal with.
Excellent company to deal with and no hassle at all, they are there to help and advise and do so politely. The survey was quick and accurate and the installation equally so and completed on time and on the date agreed.
Communication was very good and one felt that you were a special customer.
Highly recommended.
April 8, 2026
Unprompted review
Reply from Mobility 1st Ltd
Thank you very much for your kind review, John. Thank you from everyone at Mobility 1ST—we really appreciate you taking the time to share your experience. I’m pleased to hear everything went smoothly from survey through to installation, and that the team looked after you well throughout. If you ever need anything in the future, please don’t hesitate to get in touch.
Kind regards,
Mobility 1st Team
We would just like to say how happy we…
We would just like to say how happy we are with the Flow X and the service we have received from Mike from start to finish .
He was so patient and genuine and a credit to your company. Tom who helped with the installation today was also great to work with.
Please pass on our thanks as we are aware how tricky the staircase is being so narrow so the knowledge and expertise from Mike was invaluable.
April 9, 2026
Unprompted review
Reply from Mobility 1st Ltd
Thank you so much for your kind words, Karen—we’re absolutely delighted to hear how happy you are with your Flow X and the service you received.
It’s wonderful to know that Mike was able to support you so thoroughly from start to finish. His patience, genuine approach, and expertise are qualities we truly value, so your feedback means a great deal to both him and the wider team. We’re also very pleased to hear that Tom made a positive impression during the installation.
We understand that a narrow staircase can present its challenges, so it’s especially rewarding to know that Mike’s knowledge and experience helped make the process smooth and reassuring for you.
We will be sure to pass on your thanks to both Mike and Tom—they’ll be thrilled to hear your feedback.
Thank you again for your recommendation and for placing your trust in us.
Warm regards,
The Mobility 1st Stairlifts Team.
Excellent service and good price
We bought a stairlift for our parents in Wiltshire. We were recommended Mobility First by a neighbour who bought theirs last year. Service was superb from the very first phone call to the follow-up after fitting. Whole process completed within 2 weeks. Professional and quick fitting. Competitive pricing (and we did a LOT of research with competitors) and we chose a reconditioned unit (looks perfect). Highly recommended.
March 20, 2026
Unprompted review
Reply from Mobility 1st Ltd
Thank you for such a detailed and thoughtful review.
We’re truly pleased to hear that you felt well supported throughout the entire process, from your initial enquiry to installation and follow-up. It’s especially rewarding to know that the service provided peace of mind for you and your parents, and that the reconditioned stairlift met your expectations in both quality and value.
Your recommendation means a great deal to us.
The Mobility 1st Stairlifts Team.
Excellent service
Excellent service. Polite knowledgeable and skilled chap did an excellent job and explained everything clearly. Highly recommended
March 26, 2026
Unprompted review
Reply from Mobility 1st Ltd
Thank you very much for your thoughtful review, Michele.
We’re so pleased to hear that you found the service professional, knowledgeable, and clearly explained. It’s especially rewarding to know the work met your expectations and that you felt confident throughout the process.
Your recommendation is greatly appreciated.
Warm regards,
The Mobility 1st Stairlifts Team
My experience with Mobility 1st Ltd
From my first correspondence I was kept informed by Kate.
The installation went well. The installer, Tom Walker, reassured us throughout the process. He showed kindness and empathy when speaking with my elderly mother.
March 30, 2026
Unprompted review
Reply from Mobility 1st Ltd
Thank you very much for your kind and thoughtful review, Yvonne.
We’re delighted to hear that Kate kept you well informed throughout the process and that Tom provided a reassuring and compassionate installation experience for your mother. Ensuring our customers feel comfortable, supported, and confident at every stage is extremely important to us.
We truly appreciate you taking the time to share your feedback.
The Mobility 1st Team.
Tom - Mobility First
Tom was really helpful and extremely patient with both of my grandparents. my grandfather was extremely reluctant to use the stair lift but Tom was so encouraging and managed to get him on. Thank you for great demonstrating and for the helpful explanations!
March 27, 2026
Unprompted review
Reply from Mobility 1st Ltd
Thank you for your kind feedback, Sarah.
We’re delighted to hear that Tom was able to support your grandparents with patience and encouragement, and that his explanations helped build confidence in using the stairlift.
Providing a supportive and reassuring experience for every customer is extremely important to us, and your comments mean a great deal to the whole team.
We really appreciate you taking the time to share your experience.
The Mobility 1st Stairlifts Team.
I would like to recommend the services…
I would like to recommend the services of Mobility 1st. The complete service from booking a quote to installation was first class.
I am writing for myself and my 90 year old mother.
The quotation service from Mike Wheeler was friendly and informative. His communication skills with my mother were excellent. No question was left unanswered. At all times you were made aware of his obvious knowledge and skills within the arena of stairlifts. We did have other quotes but were convinced of the Mobility 1st service and ethos as described.
Of course you never really know how good the service will be.! However we were given a fitting date only a week after our decision.
Both my mother and i were fully satisfied with the installation by Tom Walker. Everything said previously about the quotation service regarding ;friendly professionalism and engineer knowledge, was true of the installation. It was a full and thorough service with safety aspects explained and all information given in an easy to understand way.
I have waited a few days to be able to say that my mother is using her stairlift with ease and it has made such a difference to her life.
The last aspect to mention is pricing. Hands down the best price point for the quality of product and complete service . ( after several quotes.)
It was a lucky day when we found Mobility 1st.!
Thanks a million.
March 23, 2026
Unprompted review
Reply from Mobility 1st Ltd
Thank you so much for your kind and detailed review, Jennifer.
We’re absolutely delighted to hear that both you and your mother had such a positive experience with Mobility 1st from start to finish.
Providing a friendly, informative, and supportive service is incredibly important to us, so it’s wonderful to know that Mike was able to make the quotation process clear and reassuring, especially for your mother.
We’re equally pleased that the installation went smoothly and that Tom delivered the same level of professionalism and care. Ensuring our customers feel confident, safe, and fully informed when using their stairlift is something we take great pride in.
Most importantly, it’s fantastic to hear that the stairlift is already making such a positive difference to your mother’s daily life—that’s exactly why we do what we do.
Thank you again for your recommendation and for placing your trust in us.
The Mobility 1st Stairlifts Team.
Many thanks Tom
Tom walker was great. He explained everything clearly and helpfully. Very happy with my installation
March 25, 2026
Unprompted review
Reply from Mobility 1st Ltd
Thank you for your kind review, Marion.
We’re delighted to hear that Tom provided a clear and helpful explanation throughout and that you’re very happy with your installation. We’ll be sure to pass on your lovely feedback to him.
Feedback like yours means a great deal to our team and also helps future customers feel confident in choosing our services.
Thank you again for taking the time to share your experience.
Warm regards,
The Mobility 1st Stairlifts Team
Stairlift
Stairlift picked and ordered on Monday 16th,excellent help and price. Nice surprise phone call fitted on Wednesday 18th earlier than expected. Fitter great no mess explained everything. 2 days and fitted very pleased.
March 18, 2026
Unprompted review
Reply from Mobility 1st Ltd
Thank you Sandra for your lovely review.
We’re really pleased to hear everything went smoothly from order through to installation, and that we could get your stairlift fitted sooner than expected. It’s great to know you were happy with the service, price, and the care taken by the installer.
Your feedback means a lot to us, and we’re delighted you’re so pleased with the result.
Thank you from all the Mobility 1st team.
Stairlift
My daughter contacted Mobility First for a quote and on 20th Feb 2026 Mike came. He was very friendly and no pressure to buy. He gave us the background to the firm and employees, told us our options with good advice. We were impressed and ordered a reconditioned curved chair lift after her left. It was fitted on the 3rd March by Tom, he was also very friendly and did a good tidy job. It was a pleasure to have him in the house. Thank you for a very good experience and service.
March 18, 2026
Unprompted review
Reply from Mobility 1st Ltd
Thank you for your kind review and for taking the time to share your experience.
We’re really pleased to hear that Mike made a positive impression during his visit, providing clear advice and a no-pressure approach while talking you through the available options. That’s exactly how we aim to support our customers.
It’s also great to hear that Tom delivered a smooth installation and left everything clean and tidy — we’ll be sure to pass your kind words on to him.
We truly appreciate your trust in choosing us for your reconditioned curved stairlift, and we’re delighted that the whole process was a positive experience for you.
Thank you again for your recommendation.
The Mobility 1st Team.
Excellent service in purchasing our stairlift
Mike Carroll did our survey. He was extremely helpful and excellent at explaining everything involved in selecting our stairlift.
Tom Walker was equally excellent at fitting the stairlift. It has made such a difference for my husband who has Parkinson’s Disease. We had brilliant service. We can’t speak highly enough of this company and would thoroughly recommend it.
March 4, 2026
Unprompted review
Reply from Mobility 1st Ltd
Thank you so much Bridget for your wonderful review and for taking the time to share your experience.
We’re delighted to hear that Mike was able to guide you through the survey and explain the options clearly, and that Tom provided an excellent installation service. Our team always aims to make the process as straightforward and supportive as possible, so it’s fantastic to know this was reflected in your experience.
Most importantly, we’re so pleased to hear that the stairlift has already made such a positive difference for your husband.
Feedback like this means a great deal to our team, and it also helps potential future customers make an informed decision when choosing a stairlift provider.
Thank you again for your kind words and recommendation.
The Mobility 1st Stairlifts Team.
After phoning and enquiring about stairlift
After phoning and enquiring about a stair lift, Kate really put my mind at rest, talking me through everything, keeping me up to date, explaining about how to measure the staircase, door way etc, making sure everything is ready to be fitted,
Tom arrived nice and early on Thursday, Tom explained everything that he was doing, so my dad could understand what was happening,
Fitted the stair lift, explained to myself and dad how to use it, got dad to have a go before leaving,
Both Kate and Tom were very understanding and very helpful, would definitely recommend this company.
March 12, 2026
Unprompted review
Reply from Mobility 1st Ltd
Thank you so much for taking the time to leave such a lovely review, Mrs Johnson.
We're really pleased to hear that Kate was able to put your mind at ease and guide you through the process before the installation. Making sure everything is clear and prepared beforehand is very important to us, so it's great to know that her support helped.
It's also wonderful to hear that Tom made the installation day smooth and took the time to explain everything clearly so both you and your dad felt comfortable using the stair lift before he left.
We truly appreciate your kind words about our team, and we're delighted that you would recommend us.
Thanks again for choosing Mobility 1st.
Excellent communication with main…
Excellent communication with main office. Speedy delivery and installation. Professional and polite engineer who explained the process and instructions for use. Couldn’t ask for better service all round.
March 10, 2026
Unprompted review
Reply from Mobility 1st Ltd
Thank you for taking the time to leave your kind review.
We're delighted to hear that you were pleased with the communication from our office, as well as the quick delivery and installation. It's great to know our installer provided a professional service and clearly explained everything to you.
We really appreciate your feedback and are delighted we could provide such a positive experience.
Thank you for choosing Mobility 1st.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.