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Modak Makers Reviews 1,159

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TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent customer service, highlighting the quick responses, helpful agents, and informative chat support. Many people appreciate the app's ease of use and its effectiveness in teaching children financial literacy, saving money, and managing their own funds. Consumers also enjoy the fun ways to earn money and the ability to track spending. However, some customers also noted issues with the product and payment processes. A few people experienced security concerns with their cards and expressed dissatisfaction with customer service in these instances, mentioning language barriers and slow resolution. Some users also found parts of the app confusing, encountered difficulties with funding methods, or faced delays in money transfers.

What people talk about most

Customer service

Reviewers highlight positive aspects of customer service, often praising the quick, helpful, and friendly... See more

Product

Customers had ambiguous experiences with product. Many reviewers praise the product as a great way to teach... See more

User experience

People report positive experiences with the user experience. Many reviewers find the app easy to use,... See more

Payment

Users describe ambiguous interactions with payment. While some customers appreciate the ease and speed of... See more

Application

Reviewers express high satisfaction with the app, praising its ease of use and effectiveness in helping... See more

Based on these reviews

Rated 4 out of 5 stars

So far I love it. My daughter does her chores more and if they are not done properly I can deny the payment of it . It's reaching her to take her time to make sure her chores are done properly. Just a... See more

Rated 4 out of 5 stars

I think Modak is a very good financial app for children. It has daily scratch-offs for MBX along with challenges. MBX is an in-game currency. You can exchange 100 MBX for $1, which is AWESOME if you... See more

Rated 4 out of 5 stars

Easy to use app. It’s helping my kids understand the value of money. Quick customer service with excellent agents. Would recommend

Rated 4 out of 5 stars

It’s an amazing company and card but I was trying to get a new card and it was kinda slow response but my helper was nice so it’s okay

Company details

Written by the company

Modak is a US-based platform leveraging the power of fintech, gamification, and community to empower kids to reach their full potential. We are founded with an audacious vision to enable kids and young adults to reach their full potential, regardless of their background. We pursue this mission by offering a gamified fintech and learning ecosystem - with teen cards, financial literacy, and other services. We build for scale and security using the best technologies and enrich the user experience with a thriving community that supports each other. Modak is trusted by over 30,000 families and growing by the day. We are one of the most well-funded early-stage startups, and we are grateful for the 5+ years of runway we have even in this market. Our investors include GGV Capital ($9.2Billion VC firm), Monashees, Maya Capital, Nazca VC, One VC, and 30+ leading angel investors and entrepreneurs across Silicon Valley and Latin America.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

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Replied to 100% of negative reviews

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Rated 4 out of 5 stars

Modak usage

Thus far it seems easy to use with lots of parental restrictions set up to monitor the card usage. Customer service was quick to respond for help when needed.

April 4, 2025
Unprompted review
Rated 1 out of 5 stars

Don’t open an account with them, they block you from having access to your money

I wish I never open an account with this company. It was okay till it wasn’t, it went down hill very quickly. I tried to find my parent account and the transaction was denied by Modak, not my bank, so I tried another way and again denied, finally I tried a 3rd way and denied again and then they blocked all of our Modak accounts. Now my childrens money is held and blocked from having access to it. Deff find another company I wouldn’t recommend this company to anyone

April 4, 2025
Unprompted review
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Reply from Modak Makers

Hi Jen,

Thanks for sharing your experience, and we're really sorry to hear this happened. We know how frustrating it must feel, especially when it involves your kids' money and access to their accounts. This is definitely not the experience we want any of our families to have.

Unfortunately, we don’t have enough information from your review to locate your account and help directly, but we’d really like to look into this and make it right. Please reach out to us at hi@modakmakers.com so our team can assist you as soon as possible.

We’re here to help and get this resolved for you.

-The Modak Team

Rated 4 out of 5 stars

You must request the debit card…..

I signed up for this card for my son‘s birthday, however the card was not automatically sent and so I had a request it almost 2 weeks later then I receive a message saying that I had not yet request debit card. Customer service took care of it. Customer service is friendly and helpful

April 4, 2025
Unprompted review
Rated 3 out of 5 stars

Mid Experience

The responses are kind of slow and eerie but I was able to successfully get a replacement card.

April 3, 2025
Unprompted review
Modak Makers logo

Reply from Modak Makers

Hi there,

Thank you for taking the time to share your feedback with us! We're glad to hear that you were able to successfully receive your replacement card. However, we sincerely apologize for the slower-than-expected response time, and we completely understand how frustrating that can be.

We always strive to provide timely and effective support, and your feedback is very important to us. We're actively working to improve our response times and communication to ensure a smoother experience moving forward.

Your patience during this process has been greatly appreciated, and we’re committed to providing you with a better, faster service. If you encounter any more issues or need further assistance, please don’t hesitate to reach out to us. We’re here to help and want to make sure your experience with Modak is seamless.

Thank you for your understanding, and we truly appreciate you being part of the Modak community.

Best regards,

-The Modak Team

Rated 1 out of 5 stars

Hacked Account and No Help

My child's account was hacked, and used at an online retailer. My child doesn't have access to their card or the app, so I tried to dispute the transaction. I have been fighting this for over a month, and they are insisting that the charges were authorized. I wouldn't be fighting so hard if it was. So, my account is locked, and my other children can't use their cards. But the child's card that was hacked is still able to be used. It is frustrating dealing with a company that simply refuses to resolve issues. So I will be closing the accounts as soon as my children spend their money.

March 10, 2025
Unprompted review
Modak Makers logo

Reply from Modak Makers

Hi Alexa,

We are truly sorry to hear about the difficulties you've been facing with your child’s account and the unauthorized transaction. We completely understand how frustrating this situation must be, especially when it involves your children’s funds and security.

Please rest assured that one of our agents is actively working on your case and will continue to assist you in resolving this issue as quickly as possible. Our goal is to ensure that the security of your account is addressed properly, and we are committed to getting this resolved for you.

We know this has been a challenging process, but we appreciate your patience while we work on a solution. If there’s anything else we can do to help in the meantime, please don’t hesitate to reach out. We’re here to support you.

Best regards,

-The Modak Team

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