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Modak Makers Reviews 1,159

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TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent customer service, highlighting the quick responses, helpful agents, and informative chat support. Many people appreciate the app's ease of use and its effectiveness in teaching children financial literacy, saving money, and managing their own funds. Consumers also enjoy the fun ways to earn money and the ability to track spending. However, some customers also noted issues with the product and payment processes. A few people experienced security concerns with their cards and expressed dissatisfaction with customer service in these instances, mentioning language barriers and slow resolution. Some users also found parts of the app confusing, encountered difficulties with funding methods, or faced delays in money transfers.

What people talk about most

Customer service

Reviewers highlight positive aspects of customer service, often praising the quick, helpful, and friendly... See more

Product

Customers had ambiguous experiences with product. Many reviewers praise the product as a great way to teach... See more

User experience

People report positive experiences with the user experience. Many reviewers find the app easy to use,... See more

Payment

Users describe ambiguous interactions with payment. While some customers appreciate the ease and speed of... See more

Application

Reviewers express high satisfaction with the app, praising its ease of use and effectiveness in helping... See more

Based on these reviews

Rated 4 out of 5 stars

So far I love it. My daughter does her chores more and if they are not done properly I can deny the payment of it . It's reaching her to take her time to make sure her chores are done properly. Just a... See more

Rated 4 out of 5 stars

I think Modak is a very good financial app for children. It has daily scratch-offs for MBX along with challenges. MBX is an in-game currency. You can exchange 100 MBX for $1, which is AWESOME if you... See more

Rated 4 out of 5 stars

Easy to use app. It’s helping my kids understand the value of money. Quick customer service with excellent agents. Would recommend

Rated 4 out of 5 stars

It’s an amazing company and card but I was trying to get a new card and it was kinda slow response but my helper was nice so it’s okay

Company details

Written by the company

Modak is a US-based platform leveraging the power of fintech, gamification, and community to empower kids to reach their full potential. We are founded with an audacious vision to enable kids and young adults to reach their full potential, regardless of their background. We pursue this mission by offering a gamified fintech and learning ecosystem - with teen cards, financial literacy, and other services. We build for scale and security using the best technologies and enrich the user experience with a thriving community that supports each other. Modak is trusted by over 30,000 families and growing by the day. We are one of the most well-funded early-stage startups, and we are grateful for the 5+ years of runway we have even in this market. Our investors include GGV Capital ($9.2Billion VC firm), Monashees, Maya Capital, Nazca VC, One VC, and 30+ leading angel investors and entrepreneurs across Silicon Valley and Latin America.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

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Rated 3 out of 5 stars

I did like it took over a week to get…

I did like it took over a week to get my account unlocked. But my kids happy the got their accounts back.

April 7, 2025
Unprompted review
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Reply from Modak Makers

Hi Jazmine,

Thanks for sharing your feedback! We're so glad to hear that your kids are happy to have their accounts back! We truly apologize for the delay in getting things unlocked—it’s not the experience we want for our families.

We appreciate your patience throughout the process, and we're constantly working on improving to make things smoother. If you ever need any further help or have any questions, we're always here to assist!

-The Modak Team

Rated 5 out of 5 stars

Loving the app

So far I'm absolutely loving the app. I have each child a card where they can start saving and using their money wisely. Customer service is wonderful especially through chat which I had all my questions answered quickly. Looking for a card for your children then look no further this is the absolute best!

April 7, 2025
Unprompted review
Rated 5 out of 5 stars

customer service

The customer service agent, Diego, responded immediately and was very helpful with information to answer my question.

April 6, 2025
Unprompted review
Rated 4 out of 5 stars

So far I like it…

So far I like it and think the software is well implemented. Right now I’m having an issue linking my bank to the app which means I can only use a debit card to transfer funds. Each debit transfer incurs a $.50 fee which will add up quickly. Modak is working to resolve this issue.

April 6, 2025
Unprompted review

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