Modern Rugs Reviews 

893
TrustScore 3 out of 5

3.1

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Rated 1 out of 5 stars

I can not reach anyone and when I finally did through messaging, I asked if they would do a price match, showed it cheaper elsewhere and they said: "Go buy from them". Tried to contact a manager and... See more

Rated 5 out of 5 stars

Really delighted with our 'Woodstock, orange' hall runner rug. Exactly, if not better than web photo. It's a quality product, good depth and sturdy, well finished and we positively bounce along now... See more

Rated 1 out of 5 stars

SHOCKING customer service BREACHING consumer laws. We returned a faulty rug and we were charged £20 for the collection service, because “it was company policy that as long as the rug we received was t... See more

Rated 5 out of 5 stars

I purchased the Aurora Cloud Rug From Modern Rugs.co.uk. The great thing about it was that I could pay through my Amazon Account so no having to put my account/card details or delivery address. The r... See more

Company details

  1. Interior Designer
  2. Bedroom Furniture Store
  3. Furniture Store
  4. Living Room Furniture Store

Information provided by various external sources

Established in 2004, Modern Rugs Ltd is the UK's leading online rug retailer. Our main distribution warehouse and offices are based in Newton Aycliffe where we supply rugs to customers across the UK and Europe. Our vast experience in the flooring trade enables us to source the biggest selection of quality rugs at the most competitive prices.


Contact info

3.1

Average

TrustScore 3 out of 5

893 reviews

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3.1

All reviews

(893)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience

Postage was extremely fast and well packaged. Rug is great too, good quality and looks just like the photo online. Would recommend.

April 20, 2020
Unprompted review
Rated 5 out of 5 stars

Washable Buddy Rug

We purchased a Buddy Rug. We wanted a rug for our hearth to cover burns in the carpet. It fits our fireplace perfectly and the colour chosen on line was accurate and just what we wanted.It was inexpensive, washable and has a soft luxurious looking pile.
It arrived within a few days of ordering. We are happy with the product and the service

April 17, 2020
Unprompted review
Rated 5 out of 5 stars

Top Company

Really great selection - So many it's actually almost difficult to find a good rug without knowing what you're looking for! - and good prices.
Took a little while from my order being placed to it being dispatched but I didn't mind so no complaints. Very quick delivery once dispatched and the rug is excellent quality.

April 15, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent!

Excellent website, great, speedy service (no problem at all when I needed to change my order when I realised I'd ordered the wrong colour!) AND I love the quality and look of my rug at a very reasonable price. Thankyou Modern Rugs and good wishes for these uncertain times. 🌈

April 15, 2020
Unprompted review
Rated 5 out of 5 stars

Brilliant…

I ordered my rug over the phone and the lady I spoke to was so friendly and helpful and ordering was so simple. The rug arrived within just a few days and is really lovely, better than I hoped for and fantastic quality. I would certainly use Modern Rugs again.

April 14, 2020
Unprompted review
Rated 4 out of 5 stars

Great service, lose all the plastic wrapping please

My initial order was out of stock so the company offered an alternative, a refund or just to wait. It had taken me some time to find this rug so I decided to wait. The company kept me abreast of my order and let me immediately when stock had arrived. Very soon after I was notified of the delivery date and they arrived as stated. I love the rugs. My only criticism is that they were wrapped very efficiently, too well, in my view, in lots of plastic. I would love if the company would look into alternative wrapping. Thanks for a great service.
Lorna Matthews

April 9, 2020
Unprompted review
Rated 5 out of 5 stars

i got the wrong size but the carpet…

i got the wrong size but the carpet look, feel quality was great. With helpful professional staff i got the right size etc., it was with no hassle. Now i have a lovely rug in my lounge looks lovely.

Recommend you have a look at their rugs really good choices and you will not be let down by the customer service.

Thank you.

April 7, 2020
Unprompted review
Rated 5 out of 5 stars

Completely satisfied customer

Clear description of rugs online. The one I chose arrived as promised but was not quite the same colour as photograph. After a few emails this was found to me a supplier mistake. The rug was easily returned and money refunded. I then bought another rug which is an excellent quality and the colour is perfect. Because of lockdown I’m disappointed that I’ll have to wait to show the difference it has made to the room to my friends and family!
If I need another rug, I’ll certainly always look at this company first.

April 4, 2020
Unprompted review

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