They are very easy to work with, I really enjoy how they are fast to reach if you have any questions at all! Payment options are easy to understand and very fair! I recommend mogo to all my friends... See more
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See what reviewers are saying
Great customer support when I was asking question Karen was fast and detailed and politely explained to me about my Loan and question that I was asked her. Also it s excellent experience chating wit... See more
Company replied
Worst leadership, they treat you as if you are a robot. No respect or consideration for anyone but themselves. No professionalism whatsoever. these two leaders: Karan, Linh they are the worst, the... See more
Company replied
I like that i can set up my own payments with out contacting someone. It may be high interest, and their payments are only interest, but that works for me. I like this because it allows me to borrow w... See more
Company replied
Company details
Written by the company
Mogo is a Canadian fintech consumer financial services company. We currently offer a line of credit product and a mortgage product. We only operate in Canada, please make sure you are leaving a review for the correct Mogo. We only offer services to Canadian customers in Canada.
Contact info
PO Box 2419 Station Main, R3C 4A7, Winnipeg, Canada
- 1-800-980-6646
- MogoCares@Mogo.ca
- mogo.ca
You should know
4.5
Excellent
843 reviews
Replied to 89% of negative reviews
Typically replies within 1 month
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Quick access to your funds
Since Mogo changed the way you can access funds, it's so easy to get your funds and chat with an agent.
There always professional and quick to get your request processed quickly.
September 11, 2025
Unprompted review
Reply from Mogo
Appreciate the great feedback Ron! It’s awesome to hear Joselieta made things fast and seamless while getting your request sorted. We’re always working to make the MogoMini line of credit experience as convenient as possible. 🚀 Reach out anytime if there’s more we can help with.
Great performance
The employee helped with everything I needed and was courteous about things can't recommend enough
September 10, 2025
Unprompted review
Reply from Mogo
Thanks a ton for the kind words! We're so glad our team was able to help you out and keep things courteous and easy. We love hearing that your MogoMini line of credit experience has been a great one. 💯We’re here if you ever need anything else.
The agent answered my questions and…
The agent answered my questions and help me with my request.
September 8, 2025
Unprompted review
Reply from Mogo
Hey Rod we really appreciate you taking the time to share this! We're thrilled to hear that Charnel was able to answer your questions and help out with your request. We always want your experience with the MogoMini line of credit to be smooth and stress-free. 😊 Feel free to reach out anytime if you need anything else.
My request was handled in a timely…
My request was handled in a timely matter agent was polite
September 5, 2025
Unprompted review
Reply from Mogo
Hi Amy, thanks so much for sharing your experience! We’re happy to hear your request around the MogoMini line of credit was resolved quickly and that our team was polite and helpful. If anything else comes up, feel free to reach out anytime. We’re always here to help! 😊
Was having issues with applying for…
Was having issues with applying for loan, CR was able to do it on her end
September 5, 2025
Unprompted review
Reply from Mogo
Hey Geoffry, we appreciate the shoutout! So happy to hear our team was able to jump in and help complete your Mini line of credit application. We’ve always got your back when you need a hand! 🚀And if there’s ever anything else you need, feel free to reach out anytime.
The fact that I asked about my account…
The fact that I asked about my account and was replied to right away, then what I was looking for was also taken care right away
Five stars ..⭐️⭐️⭐️⭐️⭐️
August 30, 2025
Unprompted review
Reply from Mogo
We really appreciate you sharing this Wendy! It’s great to know your question was answered promptly and your request was handled right away. Our goal is to make your MogoMini line of credit experience as simple and seamless as possible. We're always here if you have any questions or need support. 😊
Excellent customer service
Excellent customer service! Joselieta responded to my request right away, providing clear, concise information. Communication was prompt and thorough and my transaction was completed in a fast, timely manner. Hassle free experience!
September 1, 2025
Unprompted review
Reply from Mogo
We really appreciate you taking the time to share this Helena! It’s wonderful to know Joselieta provided fast, clear, and helpful support. We’re all about making the MogoMini line of credit experience simple, smooth, and stress-free. 😊 Do not hesitate to contact us if you need anything.
Jaspal Cz is very helpful
Jaspal Cz is very helpful. Thank you for your guidance on completing my application
August 30, 2025
Unprompted review
Reply from Mogo
Thanks for the lovely feedback Rona! We’re so happy Jaspal could help you navigate the application with ease. With the MogoMini line of credit, we aim to keep things straightforward and empowering from day one. We’re always here if you need anything! 😊
Good they accommodate my concert right…
Good they accommodate my concert right away
August 25, 2025
Unprompted review
Reply from Mogo
Thanks so much for the great review Eunice! We’re glad to hear things moved quickly for you. That’s exactly what we aim for. 🙌 Whether it's questions or using your MogoMini line of credit, we always want to keep things smooth and hassle-free. If you need anything, don’t hesitate to contact us!
Charnel was great! You are all awesome.
Charnel was patient, quick, friendly, professional and efficient. I always have a good experience when speaking with one of your reps, and for an online service, where you’re only communicating through messages- I find that so rare :)
August 25, 2025
Unprompted review
Reply from Mogo
Thank you for the thoughtful feedback Allix! We’re so glad Charnel delivered a helpful and professional experience. It’s especially rewarding to know that, even with the digital nature of the MogoMini line of credit, we’ve been able to provide the personal, professional support you deserve.🙌
Very helpful
Very helpful, this program really helped me when i was stuck in a bad situation.
August 23, 2025
Unprompted review
Reply from Mogo
Appreciate you taking the time to share this Monique! We’re so happy to hear our Mini line of credit made a difference when you were in a tough spot. That’s exactly why we’re here, to support and empower you when it counts 🙌
Kevin was extremely helpful is…
Kevin was extremely helpful is assisting me. Easy process.
August 22, 2025
Unprompted review
Reply from Mogo
We really appreciate the shoutout! Kevin will be thrilled to hear your kind words. Our MogoMini line of credit gives you flexible access to funds whenever you need them. It’s all about helping you stay in control of your money.💪
Excellent
i will give 5 stars to Catherine D for helping me she is the best.
August 12, 2025
Unprompted review
Reply from Mogo
Thanks so much for the amazing shoutout, Marites! Catherine D will be thrilled to hear your kind words. We’re so glad she could help you with your MogoMini line of credit. If you ever need anything else we’ve got your back.⭐
Could not receive credit limit increase
Update:
I wish to thank mogo money reading this review and caring enough to decide that they would offer me a $500 increase.
I received a call however I was not able to hear them when I picked up but I received the email shortly after.
Well I do wish that this didn't happen in the first place. It's nice to know that I did get help in the end. Thank you
A few months ago I received a pre approval for 3K. I admit I didnt see the email and there was nothing they could do.
I've had multiple loans with the them. I reapplied and received $500. I logged in a couple weeks ago and there was no notification of any offers. There was no email sent - i checked spam but I get everything to my inbox and only thing I keep getting is emails about payment reminders.
When i logged in yesterday it said there was a preapproved offer and it expired "but you are eligible for another offer". Live chat could do nothing, so now I have to wait again for the system to offer something. This wording especially using the word "but" makes it totally sound like there's a new offer im eligible for and it wasn't true
I don't understand why there's no one at mogo that can look at my file and consider things that way. Basically I am going to need to login like every 3 days because clearly these offers aren't guaranteed to be received by email and they dont last very long on an account once they are added.
Im disappointed given my history as a client they could do nothing given the fact that no email was received, it was only 2 days since it expired and because I believe I was mislead saying "but you're eligible for another offer". Also, I have no idea why the offer expires on a weekend, whenever I have tried to chat on the weekend they aren't available.
Hopefully I will be able to give more stars in the future.
August 11, 2025
Unprompted review
Reply from Mogo
Hi Kevin,
Thanks for taking the time to share your experience. We understand how frustrating it can be to miss a preapproved Mini line of credit offer, especially when you’ve been actively engaged with your account. You’ve raised valid concerns around timing, notifications, and the language used in the app, and we know how important it is to make things clear, consistent, and easy to navigate for our members.
Offer availability can change based on a variety of eligibility factors and may appear or expire without direct email notification. We encourage checking and refreshing your dashboard regularly to see if any new offers become available. If you have any other questions or concerns, our team is here to help at mogocares@mogo.ca, Monday to Saturday, 9am to 5pm EST. We really appreciate your feedback and will use it to continue improving the experience.
Excellent service
The people I chated with regarding my application were very friendly and professional, I highly recommend their services.
August 9, 2025
Unprompted review
Reply from Mogo
Big thanks for the shoutout! It's great to hear you had a positive experience with our team. We always want to bring the good vibes and solid support. Your recommendation means the world to us. Let us know anytime you need help with your Mini line of credit. 😊
Elijah was so quick and helpful with…
Elijah was so quick and helpful with responses! He made it really easy to access my credit! Thank you!
August 9, 2025
Unprompted review
Reply from Mogo
Thanks a ton for the shoutout, John! Elijah will be stoked to hear he made a difference. So glad you found the process of accessing your Mini line of credit easy and stress free. We’re always here if you need a hand!🎉
company is a fraud don't waste your…
company is a fraud don't waste your time. Their interest rates are super high. I want to believe they share your personal information to a 3rd party.
August 6, 2025
Unprompted review
Reply from Mogo
Hi Helen, thanks for sharing your feedback. We understand that cost and privacy are important concerns. With our Mini line of credit, all rates and terms are clearly shown before you move forward. You only pay interest on the amount you actually borrow, and you can repay at any time without penalties. Regarding your privacy, we want to be clear. Mogo does not sell your personal information. We do work with trusted third parties, such as credit bureaus, but only when it is necessary to provide our services or comply with legal and regulatory requirements. Your information is never shared for marketing purposes by other companies. If you would like us to take a closer look at your application or walk through any concerns in more detail, we would be happy to help. Please reach out to us at MogoCares@Mogo.ca and reference this review.
Terrible customer service!
They have the worst customer service ever! It’s disgusting. These people need to be trained on how to deal with customers.
August 6, 2025
Unprompted review
Reply from Mogo
Thanks for your feedback, Dee. We take concerns like this seriously and want to support you.
We understand your frustration and want to work with you to resolve your issue. Our team has attempted to reach out but has not received a response. The best way for us to properly review your situation is through direct communication, so we can ensure your concerns are handled thoroughly. Please contact us at mogocares@mogo.ca and reference this review so we can look into it together.
At Mogo, we take pride in supporting our members with care, clarity, and respect. Our agents are trained to listen, help, and provide the best experience possible. While we recognize no process is perfect, we are constantly working to improve and hold ourselves to high standards of service. We would truly appreciate the chance to connect with you directly and find a resolution that meets your needs.
Great and quick customer service
August 4, 2025
Unprompted review
Reply from Mogo
Lenny, you’re a legend for dropping this review 🌟 Quick and great service is what we aim for every single time, so hearing this from you totally made our week. We’re here anytime to help you get the most from your Mini line of credit 💪
Terrible customer service disappointing…
Terrible customer service disappointing 😞 I was pre approved for a loan I spent all day sending in documents they are a big waste of time never using them again ridiculous 😞 and they are not great 😢 I really needed help from them oh well lesson learned don't apply with mogo
August 1, 2025
Unprompted review
Reply from Mogo
Hi Maire, thank you for taking the time to share your experience. We're truly sorry to hear it was a frustrating one. While pre-approvals are meant to give applicants a sense of what they might qualify for, they are based on limited information. Once documents are submitted and reviewed in full, we sometimes find that we are not able to proceed. We understand how disappointing that can be, especially after you have invested your time.
We are committed to being transparent and responsible in how we lend, but that does not make a difficult experience like this any easier. If you are open to it, we would appreciate the opportunity to review your application more closely and see if there is anything we can clarify or do to help. We can't identify you from the information here so please reach out to us at MogoCares@Mogo.ca and reference this review. We genuinely value your feedback and take it seriously.
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