They are very easy to work with, I really enjoy how they are fast to reach if you have any questions at all! Payment options are easy to understand and very fair! I recommend mogo to all my friends... See more
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Great customer support when I was asking question Karen was fast and detailed and politely explained to me about my Loan and question that I was asked her. Also it s excellent experience chating wit... See more
Company replied
Worst leadership, they treat you as if you are a robot. No respect or consideration for anyone but themselves. No professionalism whatsoever. these two leaders: Karan, Linh they are the worst, the... See more
Company replied
I like that i can set up my own payments with out contacting someone. It may be high interest, and their payments are only interest, but that works for me. I like this because it allows me to borrow w... See more
Company replied
Company details
Written by the company
Mogo is a Canadian fintech consumer financial services company. We currently offer a line of credit product and a mortgage product. We only operate in Canada, please make sure you are leaving a review for the correct Mogo. We only offer services to Canadian customers in Canada.
Contact info
PO Box 2419 Station Main, R3C 4A7, Winnipeg, Canada
- 1-800-980-6646
- MogoCares@Mogo.ca
- mogo.ca
You should know
4.5
Excellent
843 reviews
Replied to 89% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing Service from Catherine D!
From start to finish, Catherine D was incredibly helpful, friendly, and professional. She took the time to walk me through the process, answered all my questions with patience and clarity, and made sure everything with my application went smoothly. Her diligence and attention to detail really stood out, and I felt supported every step of the way. Thank you, Catherine D, for your outstanding service!
July 5, 2025
Unprompted review
Reply from Mogo
Huge thanks, KI! 🌟 Your kind words about Catherine D mean the world. She’s a total rockstar and we’re so happy she made you feel heard, supported, and confident through every step of the process 💪😊 Appreciate you taking the time to share this — we’ve got your back any time!
If you miss a payment their very pushy…
If you miss a payment their very pushy to say you missed a payment in which I responded I will pay on next pay ,but I paid a extra $50 for being late
July 4, 2025
Unprompted review
Reply from Mogo
Thank you for sharing your feedback, Mark. We take concerns like this seriously. With the MogoMini line of credit, payments are due on a set schedule, and as outlined in the credit agreement, a fee may apply if a scheduled payment is missed. These policies are in place to support responsible borrowing and ensure transparency around costs. We send reminders to help members stay informed and avoid additional charges whenever possible, and we aim to communicate in a way that is timely, respectful, and helpful.
We understand that unexpected fees can raise questions, even when you’ve planned to make a payment. Late fees are outlined in the credit agreement and are part of the standard terms that apply when a payment is missed. If you’d like us to review your account or provide more context around the charge, our team would be happy to assist. Please feel free to contact us at mogocares@mogo.ca or start a chat at www.mogo.ca/login. We’re available Monday to Saturday, 9am to 5pm EST and committed to making sure you have a clear understanding of your account.
Mogo took the time to help me with all…
Mogo took the time to help me with all of my inquiries and didn’t stop until my needs were met
July 10, 2025
Unprompted review
Reply from Mogo
Huge thanks, Monica! 🎉 Helping you feel supported through every step is exactly what we’re here for. We’re so glad your Mini line of credit journey was thorough and positive — that’s the Mogo way 🙌 Let us know if you ever need anything else!
The Mogo mini specialist was extremely helpful…
The Mogo mini specialist was extremely friendly, prompt and detailed. Thank you for helping out.
July 5, 2025
Unprompted review
Reply from Mogo
Suzanne, this is the kind of feedback we live for! 💖 So happy to hear our team came through with prompt, friendly support on your Mini line of credit 💪 Thanks a bunch for the kind words — we’ve always got your back! 😎
Friendly service and super helpful.
They have been incredibly helpful with my financial situation — A+!
July 4, 2025
Unprompted review
Reply from Mogo
Appreciate the kind words, Fiona! 😊 We’re pumped to know our team could be there for you when it mattered most 💪Friendly and super helpful is exactly the vibe we aim for. Thanks for the A+ review 💚
Reply from Mogo
Appreciate you, Jarod! 😊 We love hearing that our team continues to bring the friendly and helpful vibes 💪⚡ Thanks for being part of the Mogo fam — we’ve always got your back!
Amazing customer service
Amazing customer service, quick and knowledgeable employees. I would definitely recommend this loan agency to anyone and everyone!!
July 9, 2025
Unprompted review
Reply from Mogo
Breana, this is so awesome to hear! 🙌 Our team works hard to bring the A+ customer service and financial know-how, so we’re pumped it showed ✨ Thanks a ton for recommending Mogo and our Mini line of credit — it means the world! 💚
Reply from Mogo
Appreciate the love, JC! 🙌 Being called “excellent people” is seriously the best compliment. Our team is all about creating great experiences thanks for being part of the Mogo fam!✨
Glad it’s fast for people who already…
Glad it’s fast for people who already have money. As says receive funds in 24 hours. I’ve been filling out forms for a week. Now they want more. Lol. Finally said cancel it. Found a different lender and indeed they honoured their funds sent same day. At a lesser interest rate. No hassles. Thanks anyway. Nope. Not for those of us who really need a small loan.
July 7, 2025
Unprompted review
Reply from Mogo
Hey Cheryl, we appreciate your honest review. Our goal is to keep the process smooth and straightforward, while also taking responsible lending seriously. Getting a pre-approval offers is just the starting point, and we take a careful approach by reviewing each application against a few key credit and financial criteria. It’s all about lending responsibly and setting our members up for success, not added stress. To protect our members and support their financial wellness, we carefully review all applications before confirming approval. We understand this can sometimes slow things down, especially if more information is needed.
If you would like us to review your application and explain what caused the delay, please contact us at MogoCares@Mogo.ca and reference this review.
Very fast and friendly thanks Catherine
Very fast and friendly thanks Catherine
July 4, 2025
Unprompted review
Reply from Mogo
Big thanks, Jordan! ⚡ We’re so happy Catherine made your Mini line of credit experience a breeze. Friendly service is what we’re all about and she’ll be stoked to hear this! 😊
Mogo money sucks
Don't do it. I have been paying interest to Mogo for years and have not paid off my loan. Twice in the past year I have found myself off of work due to medical reasons. Despite never having missed a payment when gainfully employed and able to work and if I did immediately rectifying the situation. I would recieve emails threatening to take me to collections if I did not pay THAT day. Its an absolute joke. They are an evil company and no different then any other pay day loan place.
July 4, 2025
Unprompted review
Reply from Mogo
Hi Jessica, thanks for sharing your feedback. We are sorry to hear about the difficulties you have experienced, especially during periods when work and health have been affected. With the MogoMini Line of Credit, all rates and terms are clearly presented before you proceed. You only pay interest on the amount you borrow, and you can repay at any time without penalties.
We understand that reminders about payment deadlines can feel overwhelming. Our intention is to keep communication clear and work with our customers to find solutions that help them stay on track.
If you would like us to review your account in detail or discuss possible options, please contact us at MogoCares@Mogo.ca and reference this review.
Reply from Mogo
Big thanks, Sandra! 💛 Quick and friendly is what we do best, and we’re so glad you felt that in your experience with us.⚡ We’ve always got your back if you need anything!
Karen was excellent at explaining…
Karen was excellent at explaining everything clearly.
July 3, 2025
Unprompted review
Reply from Mogo
Big thanks, Gabe! 🎉 Karen’s going to love hearing this. We’re proud to have such clear and supportive team members making the Mini line of credit experience smooth and stress free 💚💪 Let us know if we can help again anytime!
I like the idea of line of credit
I like the idea of line of credit. I don't like the inconvenience of not having information on my account and having to pay extra by etransfer.
July 1, 2025
Unprompted review
Reply from Mogo
Hi, thank you for your feedback. We are glad to hear you like the idea of a line of credit, and we want to make sure the experience feels as convenient and transparent as possible. Before each minimum payment, we send a Line of Credit Snapshot to your email. This summary includes the information you need to make an additional payment.
We have a few flexible payment options available. You can use our Support Bot any time by logging in to your account at www.mogo.ca/login, selecting Help & Support from your dashboard, then choosing MogoMoney, Manage Active Loan, and Make Extra Payment. This allows you to add an additional one-time amount to your next minimum payment, which will be withdrawn directly from your bank and applied to your principal. It only takes 60 seconds to set this up.
If you prefer, you can also send an Interac e-Transfer to payments@mogo.ca (be sure to include your full name and agreement number in the message), or set up an online bill payment through your banking app by searching for Mogo as a payee and using your agreement number as the account number. If you need help setting up any of these options or did not receive your Snapshot, please reach out through live chat in your Mogo account or email us at mogocares@mogo.ca and mention this review. We are happy to assist.
Got funding, took time and effort. Loan increased.
So they preapproved me for $4,200 then revised it to $500. Then, it took days to get approved. Finally, it will take another few days to get the money unless you want to pay extra monthly “convenience” fees.
I got money I needed when I needed it so I am happy about that. Just don’t be in a rush or have high expectations for funding
EDIT ( 3 stars to 5)
I inquired about increasing the 500 after 2 weeks and was approved for a “level-up”. I think the company has to be responsible with loaning but clearly is willing to trust and develop relationships with their customers.
June 30, 2025
Unprompted review
Reply from Mogo
Thanks for the honest review, Damian. We really appreciate you taking the time to share your experience. We’re glad the Mini line of credit came through when you needed it, but we understand that the change in amount and the wait time could be frustrating.
Getting a pre-approval offers is just the starting point, and we take a careful approach by reviewing each application against a few key credit and financial criteria. It’s all about lending responsibly and setting our members up for success, not added stress.💚 Our optional services are there to give members more flexibility — whether that means faster access to funds (plus a few extra perks) or keeping costs as low as possible with no added fees. Your feedback means a lot to us, and we’re grateful you gave Mogo a shot. 🙏
Reply from Mogo
Appreciate the love, Daryl! 🙌 A great conversation is the best way to start any financial journey and we’re glad it hit the mark for you 😊 Thanks for the good vibes and the five stars! ✨
Reply from Mogo
Thanks so much, Nana! 💛 We’re thrilled to hear the team came through with that pleasant and thorough service — just the way we like to do things. 😊 Let us know if you ever need anything!
It was a quick process from beginning…
It was a quick process from beginning to end. When I needed help they were there. A huge thank you!
June 27, 2025
Unprompted review
Reply from Mogo
Dave and Lisa, thank you! 🙌 We’re so glad the whole process was quick and smooth for you and even happier our team was there when you needed support 💛 That’s exactly the kind of experience we aim to deliver with the Mogo Mini line of credit!
SUPERB and EASY
June 27, 2025
Unprompted review
Reply from Mogo
Love to hear it, Marcus! 🙌 “Superb and easy” is what we’re going for every time! So glad your Mini line of credit experience hit the mark, we’ve got you anytime you need us! 😊
Quick responses
Quick responses, never had issues with payments or requesting funds from line of credit!
June 27, 2025
Unprompted review
Reply from Mogo
Appreciate you, Melissa! 💛 It’s awesome to hear the Mini line of credit has been seamless from payments to fund requests. That’s the kind of reliable experience we’re here to deliver every time. 😊
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