Good customer service, had to have an item replaced and they quickly responded and sent a new one. However, they were not interested in taking the faulty one back to be refurbished and put back in the... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was very pleased with my customer experience. I felt that the team saw me not only as a loyal customer, but as a mom that needed support to continue her breastfeeding journey. The team found a solu... See more
I have purchased two products from Momcozy: the Portable Milk & Water Warmer and the All-in-one M5 Wearable Breast Pump, and I am extremely satisfied with both. First of all, the milk and water... See more
I am currently using the Momcozy V1 pro breast pump and it has worked amazing for me. I was previously pumping about 8-10oz and now with this pump I am pumping up to 14oz. This pump has really good su... See more
Company details
Written by the company
We launched the Momcozy Breast Pump Bra in 2017 with the intention of solving a problem mothers faced. Breast pumping technology at the time was not optimized for the lifestyle of being a parent or even a working mother. We weren’t content on simply letting mothers choose between their life or their child’s when there could be a world designed for both. As a team filled with mothers ourselves, we couldn’t ignore it anymore! So with the help of our dedicated community, we set out to create a product that’s not just designed to give mothers more choice, but to transition the industry towards a new goal, to involve mothers in the design process for their betterment. Since then, we’ve only done more towards our mission of empowering moms all over the world to feel beautiful and powerful in comfort. From our quick technology evolutions year on year to our full range of specially designed maternity products made for the occasion, we treat all our product lines as essential items, because that’s what they are to our users.
Contact info
1580 N Logan St Ste 660, #30327, Denver, CO 80203-1994, USA, , United States
- US: +1(619)848-0676 (whatsapp)
- truspilot@momcozy.com
- momcozy.com
4.1
Great
3K reviews
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Bras are for Small Breasts
Experience was fine. The bras themselves are the issue. These bras are made for women with very small breasts. Do no purchase if you're over a C cup.
April 27, 2026
Reply from Momcozy
Dear Tracey,
Thank you for sharing your honest feedback – we truly appreciate it.
We're sorry to hear that our bras did not work well for your bust size. Your feedback about the fit for women over a C cup is very valuable, and we will share it with our product team for future improvement and size optimization.
We understand how frustrating it can be when a product doesn't fit as expected, especially when it comes to something as personal as a bra. Please know that we take your feedback seriously.
If you haven't already, we would be happy to assist you with a return or exchange policy—please feel free to reach out to us directly at support@momcozy.com, and our team will help you find a solution.
Thank you again for helping us improve. We hope to serve you better in the future.
Best regards,
Momcozy Customer Support Team
Thank you for sending the correct size
Thank you for sending the correct size. I hope you updated your website😊🙏🏽
April 27, 2026
Bra not supportive for the cost u think…
Bra not supportive for the cost u think it would be better
April 27, 2026
Reply from Momcozy
Dear Customer,
Thank you for sharing your honest feedback with us. We're sorry to hear that the bra didn't provide the support you expected, especially for the cost.
We completely understand your disappointment. Your feedback is valuable to us, and we will share it with our product team for future improvement.
If you'd like to discuss this further or need any assistance, please don't hesitate to reach out to us at support@momcozy.com.
Best regards,
Momcozy Customer Support Team
Shopping was simple
Shopping was simple, and shipping was crazy fast. Great experience!
April 27, 2026
never had issues with delivery and…
never had issues with delivery and products. best mom company to use as a first time or second time mom.
April 30, 2026
Unprompted review
My manual pump is better
It took about a month for this to get to me and they suck they barely have any suction. I don’t know if I just got a dud or what but I will be attempting to return them. Customer service is not great either. They would not let me return item, they gave me a slight refund and then they offered me a coupon as if I have the rest of the money to afford these again….
April 26, 2026
Reply from Momcozy
Dear Customer,
Thank you for sharing your feedback. We're truly sorry to hear that you were not satisfied with the pump.
We have reviewed our email communication and see that we have already sent you the relevant return & refund policy. We sincerely apologize for the inconvenience this has caused you, and we are committed to resolving your issue as quickly as possible.
If you need further assistance, please don't hesitate to reach out to us at support@momcozy.com.
Best regards,
Momcozy Customer Support Team
Well I’ve only received half of my…
Well I’ve only received half of my order.. still waiting on the other half to arrive, yet there hasn’t been any update of when it will be delivered. The material yes as it is breathable, it did kind of irritate my skin down there a bit! So I went back to my 100% cotton underwear
April 27, 2026
Reply from Momcozy
Dear Customer,
Thank you for sharing your honest feedback with us—and we're truly sorry for the inconvenience.
Regarding the missing items in your order, we apologize that they have not been shipped yet due to a stock shortage. We understand how frustrating it must be to wait without any update.
We are also sorry to hear that the material irritated your skin — this is certainly not the experience we want you to have.
Please reach out to us at support@momcozy.com with your order information, and we will look into this for you and find a proper resolution as soon as possible.
Best regards,
Momcozy Customer Support Team
Thankful for sterilizer
Everything is perfect with my bottle sterilizer. My son had just gotten out of the NICU after 4 months and I have been out of work so I can’t afford a bottle washer, but this is the next best thing. It makes sterilizing so much easier.
April 25, 2026
I never got my order and they doing…
I never got my order and they doing nothing about it
April 26, 2026
Reply from Momcozy
Dear Customer,
Thank you for sharing your feedback—and we're truly sorry to hear that you haven't received your order. We completely understand your frustration.
We have looked into your case and noticed that the order was marked as delivered by the carrier. We sincerely apologize that you have not been able to locate the package despite this.
We would like to kindly suggest that you follow the resolution we previously provided to file a claim and receive a refund. If you encounter any difficulties or need further assistance, please don't hesitate to reach out to us directly at support@momcozy.com. We are committed to helping you resolve this issue.
Thank you for your patience and understanding.
Best regards,
Momcozy Customer Support Team
I had ordered a duplicate gift and had…
I had ordered a duplicate gift and had to return it. The return process was seamless.
April 25, 2026
The support team was quick and easy to…
The support team was quick and easy to work with and helped resolve my issue with a replacement thank you!
March 1, 2026
Unprompted review
Momcozy was easy to work with
April 23, 2026
First time mom in trouble
I was very pleased with my customer experience. I felt that the team saw me not only as a loyal customer, but as a mom that needed support to continue her breastfeeding journey. The team found a solution that meet my needs very fast and was very comprehensive. Situations like the one I went through make me chose mom cozy over any other brand (my breast pump was damaged and I got a spare part in less than 72 hours).
Thank you so much customer service momcozy team!
April 15, 2026
Unprompted review
Great customer service
Great customer service. Fixed the issue quickly.
March 29, 2026
Unprompted review
Not worth the $$$
I really really wanted to love this pump but I am pumping nothing compared to my S12. Quieter, yes. But not worth it if I’m not getting anything to feed my baby.
April 26, 2026
Reply from Momcozy
Dear Customer,
Thank you for sharing your honest feedback. We're truly sorry to hear that the pump didn't work as well for you as your S12 — especially when you're relying on it to feed your baby.
We completely understand how frustrating that must be. Your experience is important to us, and we'd love the chance to understand what happened and see if we can make things right.
Please reach out to us at support@momcozy.com with your order details. We're here to help.
Best regards,
Momcozy Customer Support Team
Momcozy has one of the best support…
Momcozy has one of the best support team they’re very helpful and always find a solution to your concerns…
April 25, 2026
Awful customer service and unreliable products
Two different sets of M9 pumps motors broke within 3 months. I reached out to customer service. It took weeks to resolve anything and I was not satisfied with the resolution. I have ordered a number of momcozy products for my first child, but I will definitely not be a customer moving forward. Awful experience all around.
April 1, 2026
Reply from Momcozy
Dear Customer,
Thank you for sharing your honest feedback—and we are truly sorry for the frustration and inconvenience you've experienced with our M9 pumps and customer service.
We completely understand your disappointment, especially after being a loyal customer. Please know that we've looked into your case and confirmed that the replacement has been delivered.
If there's anything still not right with your new unit or if you need further assistance, please don't hesitate to reach out to us directly at support@momcozy.com. We're here to help make things right.
We deeply regret losing your trust and sincerely hope for the opportunity to serve you better in the future.
Best regards,
Momcozy Customer Support Team
This company is amazing
This company is amazing! I love their product and I am always happy with their customer service
April 24, 2026
One of my breast pump didn’t work
One of my breast pump didn’t work. And I wrote email to the momcozy. And right away, my issue got resolved. I really appreciate them for the new replacement.
April 24, 2026
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